🔍 Overview
Some users have reported that a project they added to their account is visible in Site Explorer but does not appear in the Atlas Agent playbooks window, making it impossible to run playbooks for that project.
In some cases, this same underlying sync issue can also cause additional symptoms such as backlink reports or other data tabs showing no data, or growth-plan features appearing locked.
⚙️ Is This a Known Issue?
Yes. Missing projects in the Atlas Agent playbooks window is a known issue that the Search Atlas support team has investigated and resolved for affected users. The fix requires a backend correction applied by the support team to your specific account — it cannot be resolved by changing any setting on your end.
✅ Steps to Try First
Before reaching out, try the following basic troubleshooting steps:
- Hard-refresh your browser. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to clear cached data and reload the latest version of the platform.
- Try a different browser or incognito window. This rules out browser extensions or locally cached data as the cause of the missing project.
- Log out and log back in. Sign out of your Search Atlas account completely, then sign back in. This ensures your session reflects the latest project data.
- Verify the project is active. Confirm the project is still listed and active in your account. If it was recently added or modified, allow a few minutes for the platform to sync.
- Open Atlas Agent and check the playbooks window again. Navigate to the Atlas Agent and look for your project in the playbooks window.
📋 What to Do If the Problem Persists
If your project is still missing from the Atlas Agent playbooks window after completing the steps above, please contact our support team. A support agent will apply a backend fix to your account so the missing project appears correctly in the Atlas Agent playbooks window. This is the confirmed resolution for this issue and our team can typically get it sorted for you quickly.
To help our team diagnose and fix the problem as fast as possible, please have the following information ready when you reach out:
- The exact project URL or domain that is missing (for example, www.example.com).
- Confirmation that the project is visible in Site Explorer.
- A note about any additional symptoms you are experiencing, such as backlink reports showing no data or growth-plan features appearing locked.
- A screen recording or screenshot showing the project is absent from the Atlas Agent playbooks window.
To get in touch, open the chat widget in the bottom-right corner of the platform and type human teammate — we're happy to help.