🔍 Overview of the Issue
A confirmed defect affects Search Atlas customers who publish content directly to Wix sites via the platform integration. The three specific symptoms are:
- Image metadata loss: Image file names, captions, or embedded metadata are stripped or reset during publication.
- Title mutation: Page or post titles are altered from the intended value after being pushed to Wix.
- Alt-text rewrite: Custom alt-text applied inside Search Atlas is overwritten or removed when content lands in Wix.
These issues have been confirmed through internal reproduction testing and are being actively tracked by our engineering team.
📋 What Has Been Done So Far
This defect has been escalated internally and is being investigated at the engineering level. Here is the current status:
- The issue has been reproduced internally using controlled publication tests that mirror real customer publishing conditions.
- Engineering has access to the evidence gathered from escalated customer conversations, including affected site configurations and publishing sequences.
- A cold-load test (simulating a fresh Wix page load post-publish) and a controlled publication test are being used as the benchmark for confirming a fix.
- The case will not be closed until both independent cold-load and controlled publication tests confirm full resolution.
⚠️ What This Means for Your Workflow
Until a fix is confirmed and released, we recommend the following workarounds to protect your content quality when publishing to Wix:
- Do not rely on Search Atlas to push final alt-text to Wix. After publishing, log in to your Wix editor and manually verify and re-enter alt-text for all images.
- Copy your intended page title before publishing. After the post goes live on Wix, confirm the title matches your original and correct it manually if needed.
- Check image metadata in Wix directly. Navigate to each published image in your Wix Media Manager and confirm that file names and any required metadata fields are intact.
- Keep a local record of your intended titles, alt-text, and image metadata before each publishing session so you have a reference if corrections are needed.
🚀 How to Request an Active Ticket Reference or Case Status
If you were previously involved in an escalation related to this defect, or if you need a current engineering ticket reference and case owner status, our support team can retrieve this for you in real time.
To request this information:
- Open the Search Atlas platform and locate the chat widget in the bottom-right corner.
- Type human teammate to be connected with a member of our support team.
- Share your site URL and a brief description of the symptom you experienced (title mutation, alt-text rewrite, or image metadata loss).
- Request the active ticket reference number and the current engineering case owner and status.
Our team will confirm whether your previous case is linked to the tracked defect and provide you with the latest status update.
📊 How We Will Communicate a Fix
When engineering confirms that the fix has passed both the cold-load test and the controlled publication test, we will:
- Update this article with a confirmed resolution date and any steps you may need to take on your end.
- Proactively notify customers who were part of escalated conversations related to this defect.
You do not need to reopen a ticket or submit a new report if you have already been involved in an escalation — your case remains open and linked to the active engineering investigation.
💡 Tips While You Wait for the Fix
- Use the Onpage Audit tool (Left sidebar → Content → Onpage Audit) to audit your published pages and catch any metadata or title discrepancies after each Wix publication.
- If you are generating content before publishing, use Content Genius (Left sidebar → Content → Content Genius) and save a copy of all title and alt-text fields locally before pushing to Wix.
- Avoid bulk-publishing to Wix until the fix is confirmed, as the defect has a higher chance of appearing when multiple pages are pushed in a single session.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.