🔍 Overview
A bug in Website Studio caused homepage sections to become hidden or disappear when scrolling through pages. In some cases, credits were consumed without the issue being resolved. This article explains what happened, confirms the fix, and tells you how to request a credit reset if you were affected.
⚙️ What Caused the Issue
This was a confirmed platform-level scroll animation bug in Website Studio where sections on a homepage would disappear or become hidden after scrolling. The issue was not caused by anything in your project settings or content. A fix was deployed to production by the Search Atlas engineering team.
✅ Confirm the Fix Is Applied
- Open the platform and navigate to Website Studio.
- Open the affected website and preview the homepage.
- Scroll through all homepage sections to confirm they remain visible and behave as expected.
- If sections are still disappearing on scroll, your browser cache may be serving an older version of the page — try a hard refresh (Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac) or open the preview in a private/incognito window.
💳 Request a Credit Reset If You Were Charged
If credits were consumed while the platform was experiencing this bug, those credits should not count against your account. If your credits were not restored automatically, follow the steps below.
- Check your current credit balance in your account to establish a baseline before contacting support.
- Note roughly how many credits were consumed during the affected period so you can share this with the support team.
- Contact our support team and let them know you were affected by the Website Studio scroll bug and provide the number of credits used so they can process a reset for your account.
🚫 What to Do If the Bug Reappears
The engineering fix is live in production, so the scroll issue should not recur. However, if you notice homepage sections disappearing again after the fix:
- Take a screenshot or screen recording of the behavior to share with support.
- Reach out to our support team so the issue can be escalated to engineering promptly.
📋 Summary
The Website Studio scroll bug that caused homepage sections to disappear has been fixed at the platform level. Credits consumed during this platform bug were eligible for a reset — contact our support team if yours were not automatically restored.