🔍 Overview
If you cannot open reports in Report Builder — or if keywords are missing from your reports — the most common cause is a disconnected Google Search Console (GSC) API key. When the GSC connection drops, Search Atlas loses access to the data it needs to populate your reports. Refreshing the API connection typically resolves this immediately.
⚠️ Symptoms of a Disconnected GSC API
- Reports in Report Builder fail to open or appear empty.
- Keywords are not being pulled into your reports.
- Previously working reports suddenly become inaccessible.
🛠️ How to Restore Your GSC Connection
- Navigate to Reports. In the left sidebar, go to Reports.
- Open the affected report. Select the report that is inaccessible or missing keyword data (for example, your client or project report) to open its Executive Summary.
- Refresh the data connection. Click Refresh Summary on the Executive Summary page to trigger a fresh pull from your connected GSC account.
- Repeat the refresh if needed. In some cases, the API connection requires more than one refresh to fully re-establish. Click Refresh Summary again if the report does not immediately populate.
- Verify the connection is restored. Confirm that keywords and report data are loading correctly on the Executive Summary.
💡 Why Does This Happen?
Google periodically revokes or expires API tokens for connected third-party applications, including Search Atlas. This can happen after a password change on your Google account, a security review, or simply due to token expiry. The disconnection is not always announced — the first sign is often missing data or inaccessible reports.
🔄 Preventing Future Disconnections
- If you change your Google account password, reconnect your GSC integration in Search Atlas promptly.
- Check Report Builder periodically to ensure keyword data is still being pulled as expected.
- If a report stops updating, try a manual data refresh as a first step before escalating.
📞 Still Need Help?
If refreshing the data connection does not restore your reports or keywords, your GSC account may need to be fully re-authenticated. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.