🔍 Overview
Search Atlas uses a flexible credit system to power features across the platform. This article explains what Universal Credits cover, how HyperDrive promotion credits work, and what to do if your Nexus Sites quota does not match what you expected.
💳 What Are Universal Credits?
Universal Credits are the general-purpose credits included with your Search Atlas subscription. They can be applied toward a wide range of platform features.
If you are unsure exactly which features your Universal Credits cover under your current plan, or if a specific feature or allowance does not appear where you expect it, our support team can confirm exactly what is and is not included. To get clarity quickly, have the following ready:
- The email address associated with your Search Atlas account
- The name of the specific feature or allowance you are trying to confirm
- Your current plan name or tier
Note that credits or quotas granted through limited-time promotional challenges such as HyperDrive are tracked separately from your standard Universal Credits and will appear as a distinct entry in your account.
🚀 HyperDrive Promotion Credits
The HyperDrive challenge was a limited-time promotional event. Credits earned through this challenge are separate from your standard Universal Credits and are applied to your account by the Search Atlas team after your qualifying actions are verified.
If you completed the HyperDrive challenge but your promotional credits do not appear to be reflected on your account, contact support and have the following ready:
- The email address associated with your Search Atlas account
- A description of the challenge actions you completed
- Any confirmation emails or screenshots related to the promotion
- The approximate date you completed the qualifying actions
A support agent will look up your account, verify your challenge completion, and apply or confirm the promotional credits manually if needed.
🌐 Nexus Sites Quota Discrepancy
Your Nexus Sites quota defines how many sites you can manage inside the Nexus module. If the number of Nexus Sites available to you does not match what you expected based on your plan or a recent promotion, this is typically resolved by the support team reviewing and correcting your account's quota directly.
To get this resolved as quickly as possible, contact support and have the following ready:
- The email address associated with your Search Atlas account
- Your current plan name or tier
- The Nexus Sites quota you expected (for example, based on your plan details or a promotional offer)
- The quota you are currently seeing on your account
- Any promotional confirmation or plan upgrade details that are relevant
A support agent will review your account, confirm what quota you are entitled to, and apply the correct allotment if there is a discrepancy.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.