💡 Overview
Publisher remittances are payments issued to you for articles published through the Search Atlas Publisher Exchange. Once your articles are verified and approved, payments are grouped into remittances and processed according to our standard release schedule. This article explains how the process works and what to do if you believe a remittance is overdue.
📋 How Remittances Are Calculated
Each remittance is calculated based on the articles linked to a given order at the time of calculation. Keep the following in mind:
- Article linking timing matters: If new articles are linked to an order after the remittance has already been calculated, the amount may not automatically update. This is a known behaviour that our team has addressed in a recent fix.
- Payout anchoring: Remittance amounts are anchored to the cost recorded at the time of checkout. This ensures consistency between what the buyer paid and what you receive.
- Price guards: Our system applies publisher price guards across all payment paths to ensure fair and accurate payouts.
⏳ Why a Remittance May Be Pending
There are several reasons a remittance might show a pending status rather than being released immediately:
- Site verification hold: Your site may be flagged for verification before a payout is approved. If this applies to your account, you will receive a notice with a deadline for completing verification.
- Admin review: Some remittances are held for a brief internal review to confirm article quality and order compliance.
- Order discrepancies: If there is a mismatch between the articles published and the order details, the remittance may be paused until the issue is resolved.
- Recalculation in progress: If articles were recently linked or updated, the remittance total may be in the process of being recalculated.
✅ Steps to Take If Your Remittance Is Overdue
- Confirm your articles are published and linked: Log in to your Search Atlas publisher account and verify that all articles are marked as published and correctly linked to the corresponding orders.
- Check for any pending verification notices: Review any notifications or alerts in your account that may indicate your site requires verification before payment can be released.
- Note your remittance IDs and totals: Before contacting support, collect the remittance reference numbers (e.g., #43078) and the total amount owed. This speeds up the resolution process significantly.
- Contact our support team: If everything on your end looks correct and your remittance remains unpaid beyond the expected timeframe, reach out via live chat for an urgent manual review.
🛠️ What to Expect After Requesting a Release
When you escalate a pending remittance to our support team, here is what typically happens:
- A team member will review the remittance IDs and confirm the article and order details on the backend.
- If everything checks out, an admin action can be taken to manually approve and release the payment.
- You will be notified once the remittance has been processed and the funds are on their way.
- Processing time after manual release depends on your payment method and provider.
📌 Tips to Avoid Payment Delays
- Make sure all articles are linked to their orders before remittance calculation is triggered.
- Keep your publisher profile and site information up to date to avoid verification holds.
- Respond promptly to any verification notices or admin requests in your account.
- Double-check that published URLs match what was submitted in the original order.
🆘 Need Immediate Help?
If you have unpaid remittances and need urgent assistance — especially if your team is waiting on funds — please do not wait. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Please have the following ready when you connect:
- Your remittance reference numbers
- The total amount owed
- The number of articles published under the affected orders