Overview
Search Atlas offers a 7-day free trial so you can explore the platform before committing to a paid plan. In some cases, customers have noticed unexpected credit charges during this trial period. This article explains why that can happen and what steps to take if you believe you were charged incorrectly.
How Credits Work During Your Free Trial
When you sign up for a free trial, your account is provisioned with a subscription plan so that platform features are available to you right away. This means your credit allowance is active from day one of the trial.
Credits are consumed automatically whenever you run tools, generate content, or trigger tasks inside the platform. Because the full credit pool is available during the trial, it is possible to use a significant number of credits before the trial period ends, especially when running bulk tasks.
Why You May See an Unexpected Charge
There are a few known scenarios that can lead to unexpected billing activity during or immediately after a free trial:
- Unexpected credit charges: Some customers have reported credits being charged during the free trial period in ways they did not anticipate. Our support team can review your account's credit usage and billing history to clarify what occurred.
- Refund requests: If you believe a charge was applied in error, our team can investigate and determine whether a refund is applicable based on your specific account activity.
If you see a charge that does not match your expectations, do not worry — our team can review your account and billing history in full.
How to Get Help
Because billing investigations require access to your account records, this issue is handled directly by our support team. When you reach out, please have the following ready:
- Your account email address
- The approximate date(s) of the charge(s) in question
- A description of what you believe was charged incorrectly
- Any relevant screenshots of charges or invoices
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.