🔍 Check for Processing Delay
After purchasing an AI quota top-up, the system may take a short time to apply the additional quota to your account. In most cases the quota appears within a few minutes, but it can occasionally take longer.
🛠️ Perform Basic Troubleshooting
- Clear your browser cookies and cache.
- Open the platform in an incognito or private browsing window.
- Log in again and verify whether the quota now displays correctly.
⏳ Allow Additional Time
If the quota still does not appear after basic troubleshooting, wait up to 30 minutes. The background processes that apply the top-up can sometimes require extra time to complete.
📞 Contact Support If Needed
If the quota has not been applied after 30 minutes, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Provide the order reference or receipt for the top-up purchase so the agent can investigate and manually apply the quota if necessary.