This article covers two related issues in Content Genius: AI failing to generate articles at all, and AI producing content in the wrong language despite your settings. Because these issues require investigation of your specific account configuration, our support team will need to look into this directly for you.
What to Expect
AI article generation failures and incorrect language output in Content Genius can stem from account-level configuration, project settings, or platform-side issues. These are not always resolvable through self-serve steps alone — a support teammate can review your account and identify the exact cause.
How to Get Help
When contacting support, please have the following ready so your teammate can investigate quickly:
- Your project or workspace name — the name of the Content Genius project or workspace where the issue occurred.
- The language you intended to generate content in — and the language that was actually produced, if the output was incorrect.
- A description of the generation failure — for example, whether generation did not start, stalled partway through, or completed but produced unexpected output.
- Any error messages displayed — copy the exact text of any error message shown on screen, including the timestamp if visible.
- Whether the issue affects single article generation, bulk generation, or both — this helps narrow down where the problem originates.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.