🔍 Why Top-Up Charges Can Still Appear
After switching to an unlimited quota plan, you might still see top-up charges on your invoice. This can happen due to timing differences between when the unlimited plan takes effect and when previous billing cycles close, or due to system adjustments that have not yet been fully reflected in your account.
🛠️ How to Request a Refund
If you believe you were charged for top-ups after your unlimited quota was active, you can request a refund through the platform. Our specialized billing team handles these cases and can process refunds to your original payment method.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a member of our team.
- Provide details about the charges, including the dates and amounts, and mention that you have an active unlimited quota plan.
Refunds are typically processed within 5–10 business days and will be returned to the original payment method used for the charges.
📊 What to Expect After Submitting Your Request
Once your request is received, the billing team will review your account history and the timing of your unlimited quota activation. If the charges were applied in error, they will initiate the refund and confirm the amount and expected timeframe. You will receive a confirmation message with the refund details, including the refund amount and method.