🛑 Cancel the Subscription First
Open the billing section of your account and locate the active annual subscription. Use the cancel option to stop future charges. This step is required before a refund can be considered.
📋 Request a Refund
After canceling, contact support through the chat widget to submit a refund request. Reference the 3-day annual allowance policy and provide the invoice number if available. The support team will file an internal request and escalate it to the billing team for review.
⏱️ Wait for Approval
The billing team will evaluate the request based on the timing of the renewal and your eligibility. If approved, the refund will be processed to your original payment method. It may take several business days for the funds to appear in your account.
✅ Confirmation
You will receive a notification once the refund has been approved and initiated. No further action is needed on your part.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.