🔍 Understanding How Search Atlas Subscriptions Work
Search Atlas offers monthly subscription plans that renew automatically on your billing date. When you enter payment details and complete a purchase, you may be enrolling in a recurring subscription. It is important to review the checkout page carefully before completing any purchase, as billing terms are disclosed at the point of sale.
⚠️ Common Reasons Customers Are Surprised by Recurring Charges
- Recurring billing after initial purchase: Some purchases include ongoing platform access that renews on a recurring basis.
- Trial conversions: Free or discounted trials may automatically convert to paid subscriptions if not cancelled before the trial ends.
- Missed cancellation confirmation: Submitting a cancellation request does not always guarantee it was processed — always look for a confirmation email.
📋 Steps to Take Before Requesting a Refund
- Check your billing history. Log in to Search Atlas and review your account's billing section to see past transactions, including the dates and amounts of each charge.
- Confirm your current subscription status. Verify whether an active subscription is attached to your account and what plan it is.
- Review your original purchase emails. Locate the receipt or confirmation email from the date of your first payment. This will show the plan type and any recurring billing terms disclosed at checkout.
- Cancel your subscription if you do not wish to continue. Cancel before your next renewal date to prevent additional charges. Look for the cancellation option within your account's billing settings.
💰 Requesting a Refund for an Unauthorized Recurring Charge
If you believe you have been charged for a subscription you did not knowingly authorize, you can request a review of the charge by reaching out to the support team through the chat widget. When you reach out, please have the following ready to help the team review your case efficiently:
- The email address associated with your Search Atlas account
- The date(s) and amount(s) of the charge(s) in question
- Any relevant purchase or cancellation confirmation emails you received
The support team will review your account history and work with you to resolve the dispute.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.