🔍 Overview
We understand how frustrating it can be to invest in a tool and feel it hasn't delivered the results you expected. This article explains our refund policy, what options are available if you believe a tool underperformed, and how to formally appeal a decision — even if your request falls outside the standard policy window.
📋 What Our Refund Policy Covers
Search Atlas offers refunds under specific conditions outlined at the time of purchase. In general, our policy includes:
- Eligibility window: Refund requests must be submitted within the period stated in your subscription agreement or at sign-up.
- Documented technical failures: If a tool experienced a verified platform-side error that prevented normal use, this may qualify for a credit or refund regardless of timing.
- Billing errors: Duplicate charges or incorrect amounts are reviewed and resolved promptly.
Refunds are not automatically granted for cases where results did not meet personal performance expectations, as SEO outcomes depend on many factors outside our platform.
⚠️ When a Request Falls Outside the Policy Window
If you are requesting a refund after the standard eligibility period has passed, your case is not automatically closed. Search Atlas reviews out-of-window appeals on a case-by-case basis. Factors that may support your appeal include:
- Evidence that a specific tool was consistently non-functional during your subscription period
- Support tickets or chat logs showing repeated reports of the issue that were unresolved
- A significant charge amount relative to the level of usable access you received
The stronger your documentation, the more effectively our team can assess your situation.
🛠️ How to Build a Strong Refund Appeal
Before contacting support, gather the following information to make your appeal as clear and compelling as possible:
- Identify the tool in question: Note the exact feature or tool you were using by name as it appears in your account.
- Document the issue: Take screenshots, record dates, and describe what the tool did or did not do. Be specific — for example, "Rank Tracker showed no data for tracked keywords from January to March."
- Calculate the impact: Note the total amount charged during the period the tool was not working, so the team can verify it against your billing history.
- List any prior reports: If you previously contacted support about this issue, reference those conversations or ticket dates.
📊 What Happens After You Submit an Appeal
Once your appeal is received by a human teammate, the process typically follows these steps:
- Your appeal and supporting documentation are reviewed against your billing and usage history.
- The team assesses whether the reported issue is verifiable on the platform side.
- You will be informed of the outcome, including any credit or refund approved, or the reasoning if the appeal cannot be accommodated.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.