Troubleshooting: Site Explorer Issues

🔧 Fix Site Explorer Keyword Sorting Issues

🕵️ Competitor Analysis Troubleshooting

This article covers common issues you may encounter when using the Competitor Analysis tool in Search Atlas. If your competitor analysis is not returning expected results, the steps below may help — but because this area is still being documented from real support cases, some issues may require direct assistance from our team. Competitor domain returns no data If adding a competitor domain shows no data, try the following: 1. Double-check the domain format. Enter the domain as example.com without https://, www., or trailing slashes. 2. Test with a well-known competitor domain to confirm the tool is responding. 3. If the domain appears valid and the issue persists, please reach out to our team with the exact domain you entered and a description of what you expected to see so we can investigate. Competitor data appears outdated or incomplete If results seem stale or incomplete: 1. Clear your browser cache and reload the page to rule out a cached session. 2. Try removing and re-adding the competitor domain. 3. If data remains outdated, contact our team with the competitor domain and the specific metric that appears stale so we can look into it on our end. Keyword gap or backlink data is missing If keyword gap or backlink comparison sections are empty or incomplete: 1. Review any active filters — overly restrictive filters can exclude most results. Reset filters to defaults and check again. 2. Make sure both your domain and the competitor domain have been added correctly. 3. Confirm that your project domain is verified and actively tracked in Search Atlas. 4. If data is still missing after adjusting filters, contact our team with your project name, the competitor domain, and the specific section showing no data. Export not working If you are unable to export competitor analysis data: 1. Try a different browser or disable browser extensions that may block downloads. 2. If the issue persists, contact our team and include the browser you are using, the specific export you attempted, and any error message displayed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fixing Missing Google Ads Keywords in Site Explorer

📋 Understanding Paid Keyword Data Sources Site Explorer displays Google Ads paid keywords from connected accounts and verified data providers rather than pulling directly from Google in real time. This integration ensures accurate historical and performance-based information when accounts are properly linked. 🔗 Connecting Your Google Ads Account To populate the paid keywords section follow these steps. Navigate to Site Metrics in the left sidebar then select Keywords. Verify that your Google Ads account is connected under the account settings. If no connection exists complete the integration process to enable data flow. ⚠️ Common Reasons for Missing Data Several factors can cause paid keywords to appear missing. Check that your Google Ads campaigns are active and have recent spend. Confirm the correct property is selected in Site Metrics. Data may also require up to 48 hours to sync after initial connection or campaign changes. ✅ Verifying Displayed Information Review the Keywords page within Site Metrics to see paid traffic totals and graphs. Use the view more option on the keywords tab to expand the full paid keywords list. If graphs show data but the list remains empty refresh the page or check for applied filters that might hide results. 🛠️ Next Steps for Accurate Reporting Ensure your Google Ads integration remains active and permissions are granted for keyword reporting. Monitor the Paid Keywords card for zero values or updates after fixes are applied. Consistent data appearance confirms successful integration. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Site Explorer Exports and API Access Explained

Overview This article addresses common questions about export options in Site Explorer and how to get API access. Site Explorer Export Formats Site Explorer supports CSV and XLS export for most of its core reports, including backlink data, organic keywords, and traffic overviews. To export a report: 1. Navigate to Site Explorer inside your Search Atlas account. 2. Open the specific report you want to export (for example, Backlinks or Organic Keywords). 3. Look for an export or download option within the report view. 4. Click it to download the data as a CSV or XLS file to your device. If you do not see an export option in a particular report, CSV or XLS export may not be available for that specific view, or your current plan may not include export access for that report. In that case, upgrading your plan may unlock additional export options. API Access by Plan Tier API access is available on every plan, including Starter — no upgrade is needed. To get your API key: 1. Go to Settings → API Keys. 2. Click Generate new key. You can also regenerate or revoke existing keys from the same API Keys tab. Getting Accurate Plan and Feature Details Because plan features and export capabilities can be updated as Search Atlas evolves, the most reliable way to confirm what is currently available to you is to: - Review your current plan details inside the platform under the top-right avatar → Billing (Plans & Top-ups). - Check in-platform announcements or the product changelog for the latest feature updates. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Missing Data in Site Explorer Overview

🧩 Why Some Sections Show No Data If you open the Site Explorer overview and notice that Country Distribution, SERP Features, or Organic/Paid Traffic sections appear blank or empty, you are not alone. This is a common display issue that is almost always resolved with a simple page refresh. No data has been lost, and there is nothing wrong with your project or account. ⚡ Quick Fix: Refresh the Page The fastest way to restore missing data is to refresh your browser. Follow these steps: 1. In the left sidebar, click Site Metrics (Site Explorer) to open the Site Explorer list. 2. Select the domain or URL you were reviewing to open its overview. 3. Press F5 on Windows or Cmd + R on Mac to reload the page, or click the refresh icon in your browser toolbar. 4. Wait a few seconds for all sections to fully load. In most cases, Country Distribution, SERP Features, and Organic/Paid Traffic will all populate correctly after the refresh. 🔎 What Causes This to Happen? The Site Explorer overview loads several data-heavy modules at the same time. Occasionally, one or more of these modules does not complete its load cycle on the first attempt. Common triggers include: - Slow or unstable internet connection — a brief drop in connectivity can interrupt the data fetch. - Browser cache or cookies — outdated cached data can conflict with the latest page state. - High platform traffic — during peak usage periods, some modules may take longer to respond. - Browser extensions — ad blockers or privacy extensions can occasionally block data requests. 🛠️ Additional Troubleshooting Steps If a simple refresh does not restore the missing data, try the following steps in order: 1. Clear your browser cache. In Chrome, press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac), select Cached images and files, and click Clear data. Then reload the page. 2. Try a different browser. Open the platform in Chrome, Firefox, or Edge to rule out a browser-specific issue. 3. Disable browser extensions temporarily. Open the page in an Incognito or Private window, which disables most extensions by default, and check whether data appears. 4. Check your internet connection. Switch networks or reset your router if you suspect connectivity issues. 5. Wait a few minutes and try again. If the platform is experiencing high load, data may populate on its own within a short time. ✅ Confirming the Data Is Back Once you have refreshed or completed the steps above, verify that all three sections are displaying correctly: - Country Distribution — shows a breakdown of organic traffic by country. - SERP Features — displays which special search result types the domain appears in. - Organic/Paid Traffic — shows estimated monthly traffic from organic and paid search. If any section still shows no data after all steps are completed, the domain may genuinely have no recorded data for that metric, or the data may still be processing if the domain was recently added. 💬 Still Seeing Empty Sections? If you have followed all the steps above and one or more sections remain empty, our team is ready to investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Site Explorer Quota Error After Downgrade

🔍 What Is This Error? When you try to add a site in Site Explorer (found at Left sidebar → Site Metrics), you may see a message like: - "You have hit the limit by adding 0 projects. Please upgrade your plan to create more." This error can appear even when you believe you have available project slots. It is a known quota synchronisation issue that can occur after a plan downgrade or, in some cases, after plan changes of any kind. The good news: your data is safe and this is fixable. ⚙️ Why Does This Happen? When your account moves to a lower-tier plan, the system sometimes fails to correctly reassign your Site Explorer project quota. As a result, your quota counter displays 0 available slots even though your current plan should allow more. This is a backend synchronisation issue — it does not reflect your actual entitlement under your plan. ✅ Steps to Resolve the Error 1. Confirm your current plan. Go to your account billing or subscription settings and verify which plan is active. Make note of how many Site Explorer projects your plan is supposed to include. 2. Check your existing saved projects. Navigate to Left sidebar → Site Metrics and review any projects already listed. If the count shown is lower than your plan limit, the quota is out of sync. 3. Refresh your session. Log out of Search Atlas completely, then log back in. Occasionally a fresh session triggers a quota re-check. 4. Wait a short time and retry. Quota updates can take a few minutes to propagate after a plan change. Wait 5–10 minutes, then try adding your site again. 5. Contact support if the error persists. If you have completed the steps above and still see the zero-quota error, this requires a manual quota correction on our end. See the section below for how to reach us. 📋 Information to Have Ready for Support To help our team resolve your issue as quickly as possible, please have the following details available before opening a chat: - Your account email address - The plan name you are currently on (e.g. Starter, Pro, Agency) - The date your plan was changed or downgraded - A screenshot of the error message, if possible - The number of Site Explorer projects currently showing in your account 🚫 What Not to Do - Do not upgrade your plan solely to bypass this error — the issue is a quota sync problem, not a genuine plan limitation. - Do not delete existing projects hoping to free up space. Because the quota counter is already showing 0, removing projects will not resolve the underlying sync issue. 💡 Additional Notes This issue has been identified and resolved in our engineering systems for most affected account types. However, accounts that were downgraded during a specific window may still experience the incorrect quota display until a manual correction is applied. Our support team can apply this fix in minutes once they locate your account. 🙋 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Zero Organic Keywords and Traffic Data

Overview If Search Atlas is showing zero organic keywords or traffic for your website — even though you can confirm organic visits in another tool — the most common cause is a missing Google Search Console (GSC) connection. Search Atlas relies on GSC as its primary data source for organic keyword and traffic metrics. Without this connection, no data can be displayed, regardless of how much organic traffic your site actually receives. This article explains the GSC prerequisite and what to do if your organic data is not showing. Why Google Search Console Is Required Search Atlas pulls organic keyword impressions, clicks, average position, and traffic data directly from Google Search Console via a secure integration. This is not optional — it is the foundation of organic reporting inside the platform. If GSC is not connected, Search Atlas has no data source to display, and all organic metrics will appear as zero or empty. Other tools you may use (such as Google Analytics or third-party rank trackers) operate independently and will continue to show data even without a GSC connection in Search Atlas. Step 1 — Verify Whether GSC Is Connected to Your Project Log in to your Search Atlas account and navigate to the project or website showing zero organic data. Check whether Google Search Console has been connected as a data source for that project. If it has not been connected, you will need to complete the GSC integration before any organic keyword or traffic data can appear. If GSC appears connected but data is still missing, proceed to Step 2. Step 2 — Connect Google Search Console To connect GSC, navigate to Site Metrics → Site Explorer → 'Open Google Search Console' → Manage Sites page, then click the 'Connect GSC Account' button and follow the on-screen prompts to authorise access using the Google account that has access to the GSC property for your website. Important: The Google account you use must have sufficient access to the correct GSC property for your website. If you are not the property owner or do not have the required access level, ask your site administrator to grant you access before completing this step. Step 3 — Allow Time for Data to Populate After a successful GSC connection, organic keyword and traffic data may not appear immediately. Allow some time for Search Atlas to pull and display your GSC data. If data has not appeared after a reasonable period following a confirmed successful connection, escalate to the support team. When to Contact Support If you are unable to locate the GSC connection option under Avatar → Settings → Integrations (CMS Connectors), or if data remains missing after connecting GSC and waiting for it to populate, please reach out to our team. When doing so, have the following ready to help us investigate quickly: - The name of the project or website showing zero data - Confirmation of whethe If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚠️ Site Explorer – Current Position (CURR) Sort Error in Position Changes Tab

A known issue causes the view to break when you sort by the Current Position (CURR) column in the Position Changes page (Organic Positions tab), located under Site Metrics in the left sidebar. Your data is intact — sort by any other column to access it while our engineering team deploys a fix. 🔍 What Happens When You Sort by Current Position (CURR) Clicking the Current Position (CURR) column header in the Position Changes page (Organic Positions tab), under Site Metrics in the left sidebar, triggers a backend validation error, causing the view to fail entirely. The tab goes blank and becomes unusable until you select a different sort column. Who is affected: Any Search Atlas user who clicks the Current Position (CURR) column header to sort results in the Position Changes tab. Your data is not lost. All keyword and position change data remains intact and fully accessible when you sort by any other available column. 🛠️ Workaround: Sort by a Different Column Avoid clicking Current Position (CURR) to sort until the fix is deployed. Any other column header loads your data normally. 1. In Search Atlas, open Site Explorer and select your project. 2. Click the Position Changes tab under Organic results. 3. Click any column header other than Current Position (CURR) — for example, PREV, DIFF, TRAFFIC, or MONTHLY S. VOLUME. 4. Your results load and display as expected. After selecting an alternative sort column, your full keyword and position change data is visible and usable. 📡 Engineering Fix Status Our engineering team is aware of this issue and is actively working on a fix. No action is required on your end — the fix will roll out automatically, and the Current Position (CURR) sort will resume working without any changes needed from you. This article will be updated as soon as the issue is resolved. We appreciate your patience. 📞 When to Contact Support The workaround above restores access to your data in most cases. Contact our support team if: - Sorting by other columns also fails to load results in the Position Changes tab. - You cannot access Position Changes data through any column sort. - You see a different or unexpected error message on the Position Changes page. Reach us via the in-app chat bubble — our team will help you get back on track right away. 🌀 Our team is actively working to restore full sort functionality in the Position Changes tab — your keyword data is safe and accessible right now via any other sort column. If the workaround doesn't resolve your issue, reach out through in-app support.

🔍 Keyword Explorer Loading Issues — Root Causes and Solutions

Overview If the Keyword Explorer is not loading correctly, the most common first step is clearing your browser cache. While this can fix temporary glitches, it is not a permanent solution for every loading problem. This article explains what to try when the Keyword Explorer fails to load and when to reach out for further help. Why Cache Clearing Sometimes Works Your browser stores a local copy of website assets (scripts, styles, data) to speed up page loads. Over time, this cached data can become outdated or corrupted, especially after a platform update. In those cases, clearing your cache forces the browser to download a fresh version of the page — and the issue goes away. This is normal, occasional maintenance. If clearing your cache once resolves the issue and it does not come back, no further action is needed. When Cache Clearing Is NOT Enough If you find yourself clearing your cache repeatedly just to use the Keyword Explorer, that is not normal. Frequent or persistent loading failures may point to a deeper issue that requires escalation. Troubleshooting Steps Try clearing your browser cache and cookies, then log back in and attempt to use the Keyword Explorer again. This is the confirmed first step to resolve loading issues with this tool. When to Escalate If clearing your cache does not resolve the issue, the problem may require investigation by our support team. When you reach out, please have the following ready: - Your project name or account email - A description of exactly what happens when the Keyword Explorer fails to load (e.g. blank screen, spinning loader, partial load) - The browser and operating system you are using - Approximately when the issue started If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔭 Site Explorer Bug Fixes and Accuracy Improvements

Site Explorer has received a focused round of bug fixes that improve the accuracy of keyword and backlink data, restore broken chart rendering, and ensure filters behave consistently across the tool. ✨ What's New This release ships seven bug fixes across Site Explorer's core reporting areas: - Position changes stat card: The data source powering the position changes stat card has been updated for greater accuracy. - Search and visit history scoped per account: Recent search and visit history in Site Explorer is now correctly scoped to each individual account, preventing data from one account from appearing in another. - Month filter applied to stat cards: The month filter now correctly applies to both the keywords and position changes stat cards, so the figures displayed always reflect the selected time period. - Backlinks Historical Trends graphs restored: Historical Trends graphs on the Backlinks page were not rendering; they now display correctly. - Backlinks page header counts corrected: Header counts on the Backlinks page previously did not match the data shown in the table; these figures are now consistent. - Referring IPs data source updated: The source for Referring IPs in Site Metrics and Backlinks has been changed to improve data reliability. - Country dropdown fixed on Backlinks: The country dropdown filter on the Backlinks page was not applying changes; it now functions as expected. 🛠️ How to Use It 1. Open Site Metrics (Site Explorer) from the left sidebar. 2. Enter a domain to analyze and select your desired country from the dropdown. 3. Use the month filter to scope the keywords and position changes stat cards to your target time period. 4. Navigate to the Backlinks tab to view restored Historical Trends graphs, corrected header counts, and accurate Referring IPs data. 📋 What to Expect - All fixes are applied automatically — no changes to your workflow are required. - Historical Trends graphs on the Backlinks page will now render on load; if you previously saw a blank chart, refreshing the page will display the correct data. - Stat card figures and backlink header counts may differ from values seen before this release, as they now reflect corrected data sources and filter logic. - Recent search and visit history is now strictly account-scoped, so history from other accounts on your workspace will no longer appear. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Fix Sitemap URLs and Manage Competitors in Site Matrix

Overview Two common issues can affect your Site Matrix experience: your sitemap displaying preview.builder URLs instead of your custom domain, and irrelevant companies appearing as auto-suggested competitors. This article walks you through how to resolve both issues step by step. Why Your Sitemap Shows preview.builder URLs When your website is built on a hosted website builder, the sitemap may default to the builder's staging or preview domain rather than your live custom domain. To resolve this, you need to ensure your custom domain is set as the primary domain in your website builder's settings, then regenerate your sitemap and re-submit it inside Site Matrix so it can crawl the correct URLs. 1. Log in to your website builder and navigate to your domain settings. 2. Confirm your custom domain is marked as the primary domain and that the preview or staging domain is not set as default. 3. Regenerate your sitemap from your builder's SEO or sitemap settings. 4. Copy the updated sitemap URL — it should now begin with your custom domain. 5. Inside Search Atlas, open Site Matrix and locate the sitemap settings for your project. 6. Paste the updated sitemap URL into the appropriate sitemap setting and save your changes. If the sitemap URL still shows a preview domain after completing these steps, contact your website builder's support to ensure the sitemap generation is tied to your custom domain, then repeat the steps above. How Auto-Suggested Competitors Are Generated Site Matrix automatically suggests competitors based on keyword overlap and search visibility data. If your project domain is new, not yet fully indexed, or operates in a niche vertical such as iGaming, the algorithm may surface companies from broader or adjacent industries before it has enough data to refine its suggestions. This is expected behaviour during the early stages of a new project. The solution is to manually manage your competitor list by removing irrelevant suggestions and adding the specific competitors that matter to your business. How to Manage Competitors in Site Matrix To update your competitor list, navigate to your project inside Site Matrix within Search Atlas and locate the competitor management area for that project. From there you can remove any auto-suggested competitors that are not relevant to your niche and add or pin the competitor domains you want to track. Once saved, Site Matrix will use your updated competitor list going forward. If you are unsure where to find the competitor management area in your current account view, or if the option does not appear as expected, please have the following ready when reaching out for help: your project name, your custom domain, and a brief description of the competitors you are trying to add or remove. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Fix Unclickable Loop Results in Site Explorer

🧭 Overview When running a playbook in Site Explorer — particularly the SEO Research Organic loop — you may find that the results appear in the output panel but cannot be clicked or opened. This article explains why this happens and walks you through the steps to resolve it. ⚠️ Why Loop Results Are Not Clickable This issue is typically caused by one or more of the following: - The domain search is still loading. Site Explorer sections can briefly show an empty or broken state while data is being fetched for a newly searched domain. Clickable links are not activated until the section fully loads. - A known display bug. A resolved platform issue previously caused certain loop output rows to appear interactive before they were ready. If your account has not yet received the latest update, you may still encounter this. - Sub-navigation items are disabled. Some sections within Site Explorer are temporarily disabled depending on the data available for the domain. Disabled items look clickable but do not respond — hover tooltips now indicate when an item is unavailable. - You navigated directly to the Site Explorer base URL. Typing the base web address of Site Explorer into your browser without a domain query leads to a dead-end page. Always launch Site Explorer from within the platform to ensure the tool loads correctly. 🛠️ How to Fix Unclickable Loop Results 1. Wait for the page to fully load. After entering a domain, give Site Explorer a few seconds to complete the data fetch. A loading skeleton will appear while sections are populating — wait until all sections show live data before interacting with loop results. 2. Refresh the page. If results remain unresponsive after loading is complete, perform a hard refresh (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to clear any stale display state. 3. Re-run the playbook loop. Navigate back to your playbook, open the SEO Research Organic loop, and re-run it. Once the output regenerates, the result links should be fully active. 4. Launch Site Explorer from the platform menu. Do not type the Site Explorer URL directly into your browser. Instead, access it through the left-hand navigation menu inside Search Atlas to ensure the tool initialises with the correct session context. 5. Check for disabled sub-nav sections. Hover over any section tabs or sub-navigation items that appear greyed out. A tooltip will now display explaining why the item is currently unavailable for the domain you searched. 6. Try a different browser or clear your cache. Cached assets can occasionally interfere with interactive elements. Clear your browser cache or switch to a different browser to rule out a local issue. ✅ Confirming the Issue Is Resolved Once the fix is applied, you should be able to: - Click on any row within the SEO Research Organic loop output and open the corresponding result. - See a loading skeleton — rather than a blank or broken state — while new domain data is being fetched. - View informative hover tooltips on any sub-navigation items that are temporarily disabled. 💡 Tips to Avoid This Issue in the Future - Always access Site Explorer through the platform's navigation menu, not by typing the URL directly. - Allow the domain data to fully load before interacting with playbook loop outputs. - If you notice a section stuck in a blank state for more than 30 seconds, refresh the page and re-search the domain. 🆘 Still Need Help? If you have followed all the steps above and loop results are still not clickable, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Fix Site Explorer Zero Data and Flat Charts

🔍 Overview If Site Explorer is showing a flat chart, zero organic traffic, or only one organic keyword for your domain, you are not alone. This is a known issue that can be caused by several factors — from data indexing delays to domain configuration problems. This article walks you through the most common causes and how to fix them. ⚠️ Common Causes of Zero Data or Flat Charts - The domain is new or low-authority: Newly registered or very small domains may have little to no indexed data in our database yet. - Incorrect domain format: Entering the domain with or without www, or including https://, can affect results. - Data indexing delay: Our database refreshes regularly. A recently added domain may take time to populate with full metrics. - The domain has genuinely low organic presence: Some domains simply rank for very few keywords and receive minimal organic traffic — this is reflected accurately in the tool. - A platform-side data issue: Occasionally, a technical issue may prevent data from loading correctly even for valid domains. 🛠️ Step-by-Step Troubleshooting 1. Check your domain format. Go to Left sidebar → Site Metrics and locate the domain you are analysing. Make sure it is entered as a root domain (e.g., racernationofficial.com) without https://, www, or trailing slashes unless you specifically need to analyse a subdomain or subdirectory. 2. Try both www and non-www versions. Search for racernationofficial.com and then www.racernationofficial.com separately. One version may have more indexed data than the other. 3. Verify the domain is indexed by Google. Open a new browser tab and search site:racernationofficial.com in Google. If Google returns very few or no results, the site has low organic presence — and the flat chart is accurate, not an error. 4. Change the date range. In Site Explorer, expand the date range to the maximum available window. A flat chart on a short range may show more history on a longer view. 5. Check the Search Type filter. Make sure the search type is set correctly (e.g., Organic). Accidentally switching to Paid on a domain with no paid activity will return zero data. 6. Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data and reload the page fresh. 7. Try a different browser or incognito mode. This rules out browser extension conflicts or local caching issues. 8. Wait and re-check. If the domain was recently added to your workspace, allow up to 24 hours for the data pipeline to fully populate metrics. 📋 How to Confirm It Is a Platform Issue (Not a Data Issue) If you have completed all steps above and the domain shows strong Google presence (confirmed via the site: search) but Site Explorer still returns zero data or a flat chart, it is likely a platform-side issue. Here is how to confirm: - Test a well-known domain (e.g., nytimes.com or amazon.com) in Site Explorer. If that domain also shows zero data, there is a broader loading issue affecting your account. - Check whether shareable links generated from Site Explorer display metrics correctly. If they appear blank, this also points to a platform-level problem. - Log out of Search Atlas and log back in, then re-open Left sidebar → Site Metrics and re-run the analysis. 💡 What to Expect for Low-Authority Domains For small or niche websites like racernationofficial.com, it is possible that the domain genuinely ranks for only one or two keywords and receives near-zero measurable organic traffic. Search Atlas reports data as it exists in our index — we do not estimate or inflate numbers. A flat chart with minimal keywords is an accurate reflection of the site's current organic footprint, not a tool error. If you want to grow this domain's organic presence, consider using OTTO SEO → All Sites (SEO Automation) to identify optimisation opportunities, or use Left sidebar → Keywords → Keyword Magic to find low-competition keywords to target. 🆘 Still Seeing Zero Data? If you have followed every step above and Site Explorer still shows no data for a domain you believe should have rankings, our support team can investigate further on the backend. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Site Explorer Exports and API Access by Plan

📋 Overview Search Atlas offers different levels of data access depending on your subscription plan. This article explains exactly which export formats and API features are available at each tier, so you can make the most of your Site Explorer data. 🗂️ Export Formats: CSV vs. PDF Site Explorer data can be exported in two formats, but availability depends on your plan: - PDF exports — Available on all plans, including Starter. Use PDF exports to save snapshots of your Site Explorer reports for sharing or archiving. - CSV exports — Available on Growth plans and above. CSV files give you raw, structured data you can manipulate in spreadsheets or import into other tools. If you are on the Starter plan and need CSV exports, consider upgrading to the Growth plan to unlock this feature. 🔌 API Access by Plan Tier API access allows you to pull Search Atlas data programmatically into your own tools, dashboards, or workflows. API access is available on every plan, including Starter — you do not need to upgrade to create an API key or call the API. Create your key in Settings → API Keys → Generate new key. 🧭 How to Export Site Explorer Data 1. In the left sidebar, click Site Metrics (Site Explorer) to open the Site Explorer section. 2. Select the site or report you want to export. 3. Click the Export button in the top-right area of the report. 4. Choose your preferred format — PDF (all plans) or CSV (Growth and above). 5. Your file will download automatically to your device. If the CSV option does not appear in your export menu, your current plan does not include CSV exports. 🔑 How to Access the API 1. Log in to your Search Atlas account. 2. Navigate to your Account Settings by clicking your profile icon in the top-right corner. 3. Select API or Integrations from the settings menu. 4. Copy your unique API key and refer to the Search Atlas API documentation to get started. If the API section is not visible in your settings, your current plan does not include API access. 📊 Quick Plan Comparison - Starter — PDF exports only, no API access - Growth — CSV exports included, API access included - Pro and above — CSV exports included, API access included with higher quotas ⬆️ How to Upgrade Your Plan To unlock CSV exports or API access, you can upgrade your plan directly from your account: 1. Click your profile icon in the top-right corner of the platform. 2. Go to Billing or Subscription. 3. Select the plan that meets your needs and follow the on-screen steps to upgrade. Changes take effect immediately after upgrading, so you can start exporting CSVs or using the API right away. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ URL Validation Error for Non-Standard TLDs in Site Explorer and OTTO

A bug caused domains with non-standard top-level domains (TLDs) — such as .download — to be incorrectly rejected with an "Invalid URL" error in Site Explorer and OTTO. This issue is now resolved; re-add your domain and it should be accepted. 🔍 What Was Happening Search Atlas's URL validator did not recognize certain non-standard TLDs as valid, even when the domain was live and fully reachable. Affected customers saw this error message: Invalid URL [https://website.groww.download] The error blocked two key workflows: - Adding a domain to Site Explorer for competitive research and backlink analysis - Creating a new OTTO project for SEO automation on that domain Any domain using a non-standard TLD — not only .download — may have triggered this error. 📡 Engineering Status This issue has been resolved for most domains. The URL validator has been updated to correctly accept non-standard TLDs. No changes are required on your end — simply retry adding your domain. If you still encounter the error after retrying, use the workaround below or contact support. ⚙️ Steps to Retry Your Domain 1. Open Site Metrics → Overview or navigate to OTTO SEO in your Search Atlas dashboard. 2. Enter your full domain URL exactly as before (e.g., https://website.groww.download). 3. If you are in Site Explorer, click Analyze. 4. If you are in OTTO, click Create Project. 5. If the domain is accepted, no further action is needed — you are all set. 🧩 Workaround (if the error persists) If the standard OTTO project creation UI continues to reject your domain after retrying, add the OTTO project through the Atlas Agent chat interface as an interim step. Several customers have confirmed this approach successfully creates the project when the standard UI still throws the "Invalid URL" error. Open the Atlas Agent chat and request that it create the OTTO project for your domain. ❓ Not Your Issue? If the "Invalid URL" error appears during WordPress plugin setup or API key entry rather than when entering your domain in Site Explorer or OTTO, this article does not apply. Consult the OTTO WordPress plugin connection guide instead — the root cause is unrelated to TLD validation. ⚠️ Known Limitation If you use MCP to deploy domain-level schemas, you may encounter a separate HTTP 400 error (otto_urls not found). This is a distinct issue currently under active resolution and is unrelated to the TLD validation fix described above. Page-level schema deployment is unaffected. If this affects you, contact support for the latest status. 📞 When to Contact Support If you retry your domain and still see the "Invalid URL" error, contact our support team and include your full domain URL. Our team will investigate your account and domain configuration directly. 🌀 The URL validator fix is live — re-adding your domain to Site Explorer or OTTO should now work without error. If anything still looks off, our support team is ready to step in right away.

Site Explorer Overview Data Not Populating

🧭 What This Article Covers Some customers have found that after entering a domain in Site Explorer, the overview section shows no organic research, backlink, or competitor data — even for domains with known activity. This article explains what causes this, what you can check yourself, and how to get resolution quickly. ⚠️ Known Platform Issue Our team has received reports of Site Explorer overviews appearing empty — showing no organic, backlink, or competitor data — even for domains with existing activity. If you are experiencing this, follow the steps below. 🛠️ Steps to Try First 1. Check the individual tabs. After entering your domain in Site Explorer, navigate to the Keywords tab and the Backlinks tab separately. If data appears in those tabs but the overview remains blank, this points to a display issue specific to the overview rather than missing data. 2. Re-enter the domain. Try searching the domain again in Site Explorer and allow a few minutes for the system to process before reviewing the overview. 3. Try a different domain as a reference. Analyze a well-established domain to confirm whether Site Explorer is returning overview data in general. If other domains also show blank overviews, the issue may be broader and should be reported to our team. 📋 What to Include When Reporting If the steps above do not resolve the issue, please have the following ready when contacting support so our team can investigate quickly: - The exact domain or domains you analyzed - Whether individual tabs such as Keywords or Backlinks show data while the overview remains empty - Approximately when you first noticed the missing data - A screenshot of the empty overview alongside any individual tab that does show data If you are still seeing missing data after trying these steps, please reach out to our support team so we can look into your account directly. 💡 Important Context for New Domains For very new or low-traffic domains, it is normal to see limited data in Site Explorer. If the domain you are researching was registered recently or has minimal web presence, reduced data availability may be expected rather than a technical issue.

Site Explorer Fails on Bot-Protected Websites

Overview When you add a client website to Site Explorer, Search Atlas crawls the domain to populate its report. If the site uses bot-protection measures — such as a CAPTCHA challenge — the crawler may be blocked mid-crawl. This can result in the project displaying an incorrect site name or image, and in some cases the project may appear to have failed even though your quota has been used. This article explains what causes the issue, how to identify it, and what steps to take. What Causes This Issue Some websites use bot-detection services that trigger a CAPTCHA or access-denial page when automated crawlers visit them. When this happens during a Site Explorer crawl, the crawler captures the CAPTCHA page rather than the real website. As a result: - The project may display an incorrect site title or thumbnail image. - The report may appear incomplete or show unexpected data. - Your project slot quota is consumed even though the crawl did not complete successfully. This is a known platform behaviour. It cannot be resolved from within the platform UI, and there are no steps you can take on your side to fix the affected project. Engineering has already implemented improvements to detect and handle bot-protected pages more gracefully, so false site titles are less likely to be captured going forward. How to Identify the Problem You may be experiencing this issue if: - You tried to add a client domain to Site Explorer and the project saved but shows incorrect or placeholder information. - You see a site name or image that clearly belongs to a CAPTCHA or access-denied page rather than the real website. - You attempted to add a second domain and received a quota-limit message, even though you believed you had available slots — this may indicate a previous crawl silently consumed a slot due to a bot-protection failure. Steps to Take 1. Confirm which domains are already saved. Open Site Explorer and review your existing projects. This helps you verify whether a domain was added (even if the crawl failed) and whether your quota has genuinely been consumed. 2. Do not attempt to re-add the same domain repeatedly. Each attempt may consume an additional quota slot without producing a usable report. 3. Check whether the client site uses bot protection. If you can confirm the site has a CAPTCHA or firewall service (such as Cloudflare's challenge page, hCaptcha, or similar), this is most likely the root cause. 4. Contact support. Because this issue requires a manual fix on the back end — including restoring any quota incorrectly consumed — you will need to reach out to our team. If you need further assistance, please contact our support team directly so we can restore any affected quota and investigate the failed crawl.

🛠️ Keyword Explorer Metrics Timeout: "The read operation timed out"

If your keyword metrics in the Keyword Explorer fail to load with a "The read operation timed out" error, wait a few moments and retry the search — a single keyword at a time usually succeeds. This is an intermittent timeout when fetching data from our SEMrush data source, not a problem with your account. 🔍 What's Happening in the Keyword Explorer When you run a lookup in the Keyword Explorer, the tool fetches keyword and SEO metrics from our SEMrush data source. Occasionally that upstream request times out before the data returns. When this happens, you may notice: - Keyword and SEO metrics fail to load or appear empty. - An error message reading The read operation timed out. - The tool appears stuck or returns an error instead of results. Who's affected: Any customer running a keyword lookup in the Keyword Explorer can see this intermittently. It is more likely when looking up a large batch of keywords at once. 🛠️ Workaround Steps to Load Your Keyword Metrics This is an intermittent upstream timeout, so a retry usually works. Follow these steps in order: 1. Wait a few moments, then run the same keyword lookup again in the Keyword Explorer. 2. If it fails a second time, search for a single keyword instead of a large batch. 3. If the error continues, refresh the page, pause briefly, then re-run your search. You'll know it worked when your keyword and SEO metrics load and display as expected. 📡 Engineering Status for the SEMrush Timeout Our team is aware of this intermittent timeout and has already addressed the underlying cause that triggers the read operation to time out. You should see this continue to improve over time. 📞 When to Contact Search Atlas Support Reach out to our support team if the timeout keeps blocking your work after you've tried the steps above. To help us assist you quickly, include: - The exact keyword or keywords you searched. - The error message you saw, such as The read operation timed out. - The approximate date and time of your search. You can contact support through the in-app chat or your usual support channel. 🌀 Your account is fine and your data is safe — this is a temporary upstream timeout that our team has already worked to resolve, and a quick retry will get your keyword metrics loading again.

⚠️ Keyword Explorer: Location Filter Not Applied to Average Monthly Searches

When you select a city or region in Keyword Explorer, the Average Monthly Searches card always displays worldwide search volume — the location filter is not currently being applied to the metrics. Our engineering team has identified the root cause and a fix is ready and awaiting release. 🔍 What's Happening The location selector in Keyword Explorer responds visually — the correct flag and location name appear in the search bar after you choose a location. However, that selection does not affect the data shown in the Average Monthly Searches card on the keyword details page. - The Average Monthly Searches card always displays Location: worldwide and returns global search volume figures, regardless of which location you select. - Any keyword search scoped to a specific city or region — for example, Saginaw, Michigan — is affected. - The location name and flag shown in the search bar are correct; only the underlying metrics are not scoped to that location. 📌 Related Known Issue: Average Monthly Searches vs. Global Search Volume Discrepancy Some users have reported that the Average Monthly Searches metric and Global Search Volume metric display different values for the same keyword. This discrepancy is a separate known issue that our engineering team is also working to resolve. If you encounter both the location filter issue and conflicting metric values, rest assured both problems are being actively addressed. 🛠️ Current Workaround No workaround is available at this time. The location selection has no effect on the Average Monthly Searches figures regardless of how the location is entered or which location is chosen. We apologize for the disruption to your keyword research workflow. 📡 Engineering Status Our engineering team has identified the root cause of this issue. A fix is ready and awaiting release. We will update this article as soon as the fix is deployed — no action is required on your end. 📞 When to Contact Support If you need localized search volume data urgently — for example, for a time-sensitive client deliverable — contact Search Atlas support via the Help Center support widget and include the following details so our team can assist you. We typically respond to support inquiries within 24 business hours: - The keyword you were researching - The city or region you selected in Keyword Explorer - A brief description of your use case or deadline 🌀 Accurate local search volume is critical to keyword research, and we take this issue seriously — our team is actively working to restore the location filter and will update this article the moment the fix is live. Thank you for your patience.

🔍 Organic Keywords Showing Zero: What To Do

📋 Overview Some users have reported that the organic keywords metric shows zero data for their domain inside Site Metrics, even when keyword data is known to exist. This is a recognised platform-side issue that Search Atlas engineers have investigated and resolved in the past. This article explains what causes it, how to confirm it, and what steps to take. 🔎 What This Issue Looks Like - The organic keywords count displays as 0 in the Site Metrics area for a domain. - Keyword position distribution data (such as top rankings breakdowns) may also show zero values. - Related fields in the Keywords section — including position, previous position, search intent, and URL — may appear blank or missing. - In some cases, the overview area shows 0 organic keywords and 0 traffic, while the Keywords section correctly shows thousands of results. - Filters inside the Keywords section may behave inconsistently or fail to return expected results. ✅ How To Confirm the Problem Is Platform-Side 1. Navigate to the Site Metrics area and note the organic keywords figure shown for your domain. 2. Then check the Keywords section within Site Metrics and see whether keyword results appear there. 3. If the Keywords section returns data but the main Site Metrics view still shows zero, the discrepancy confirms a data display issue on Search Atlas's end — not a problem with your domain or account settings. ⏳ What To Expect When this issue occurs, it is caused by a backend data processing problem, not by anything in your account configuration. You do not need to re-add your domain, change any settings, or re-run an analysis. Based on previous incidents, the engineering team is typically able to restore correct data within a few hours to 48 hours once the issue is identified and escalated. The recommended course of action is: 1. Wait a short period — often a few hours — and then revisit the Site Metrics area to check whether the organic keywords figure has updated. 2. If data remains at zero after 24–48 hours, contact support so the issue can be escalated to the engineering team for review. 🛠️ Steps To Take Right Now 1. Confirm the issue by comparing the Site Metrics overview and Keywords sections as described above. 2. Note your domain name and the date and time you first observed the zero value — this information will help the support team escalate quickly if needed. 3. Check back after a few hours. In resolved past cases, data was restored without any action required from the user. 4. If the problem persists beyond 48 hours, reach out via the chat widget so the team can escalate to engineering with your specific domain details. 💡 Additional Notes This issue has affected individual domains and does not typically indicate a problem wit

🔄 Fix Site Explorer and OTTO Data Not Updating

🔍 Overview In some cases, triggering a Site Explorer refresh or running a Scan and Recalculate in OTTO may appear to complete — the screen briefly responds — but your data remains unchanged or missing. This article explains why this happens and what steps to take to get your data refreshed. ⚙️ Why This Happens A refresh request is processed in the background by our internal systems. Occasionally, there can be a delay between when you trigger the refresh and when the updated data becomes visible on screen. The action may have been successfully queued even if the interface did not clearly confirm it. Additionally, our team is actively working to improve how domain metrics are retrieved for OTTO, which may affect refresh behaviour in some situations. 🛠️ What to Try First 1. Wait and reload: After triggering a refresh, wait a few minutes and then fully reload the page in your browser. Background jobs can take time to complete, and a stale browser cache may prevent updated data from appearing. 2. Check OTTO again after the crawl finishes: Navigate to your OTTO dashboard and confirm that the Scan has fully completed before checking your metrics. Results will not update until the scan reaches 100%. 3. Clear your browser cache: If the page still shows old data after reloading, clear your browser cache and cookies, then revisit the page. This rules out a local display issue. 4. Try a different browser or incognito window: If clearing cache does not help, open the platform in a private/incognito window or a different browser to confirm the issue is not browser-specific. 5. Re-trigger the refresh if needed: If data is still missing after following the steps above, navigate to your OTTO dashboard and initiate another Scan. Monitor the page over the next few hours to see if metrics update. 📊 When the Issue Requires Our Team If you have followed all the steps above and your Site Explorer or OTTO data still has not updated after several hours, the refresh may need to be manually applied by our internal team — as was the case in situations like this previously. This is not something you can force from the platform interface alone. In this scenario, contacting support promptly gives our team the best chance of resolving it the same day. 💡 Tips to Avoid This Issue - Allow sufficient time after a Scan before checking OTTO metrics — large sites can take longer to process. - Avoid triggering multiple consecutive refreshes in quick succession, as this can cause queuing delays. - If you need data refreshed by a specific date, contact support in advance so our team can prioritise your request. 🙋 Still Need Help? If your data is still not updating after following the steps above, our team can es