🔍 Overview
Some customers see the message "Indexing quota reached — upgrade to submit more" inside Website Studio's Instant Indexing setting, even when they have URL indexer credits available. This article explains why this happens and what steps to take to resolve it.
⚙️ Why This Error Appears
The quota error is typically caused by a display or sync issue between your available credits and the quota counter shown in Website Studio. Known causes include:
- Phantom quota consumption: In some cases, the system may show a used quota (for example, 8.2 out of 60) even when no indexing activity has taken place on your account.
- Incorrect 0/0 display: The quota banner may show 0/0 credits despite your account having active Universal Credits or URL indexer credits allocated.
- Credit sync delay: After purchasing or receiving credits, there can be a short delay before Website Studio reflects the correct available balance.
- Display inconsistency across tools: Credits visible in other tools like OTTO or Site Explorer may not immediately appear in Website Studio due to a quota display inconsistency.
These are known platform issues that have been identified and resolved at the infrastructure level. However, individual accounts may occasionally still experience a stale or incorrect quota display.
✅ Steps to Resolve the Error
- Refresh your browser. Close and reopen the Website Studio tab, or perform a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) to force the platform to reload your current credit balance.
- Check your credit balance. Navigate to your account's billing or credits section and confirm that URL indexer or Universal Credits are listed as active and available.
- Wait a few minutes and retry. If you recently topped up credits or made changes to your plan, allow up to 5–10 minutes for the quota to sync, then return to Website Studio and try again.
- Log out and log back in. Signing out of Search Atlas and signing back in can force a fresh session that correctly loads your credit balance.
- Try submitting the URL again. After refreshing or logging back in, attempt to use Instant Indexing once more. In many cases, the error clears itself once the display syncs with your actual credit balance.
📊 Understanding Your Indexing Quota
Your Instant Indexing quota in Website Studio is tied to your URL indexer credits. Here is how credits work:
- Credits are allocated based on your current plan or any Universal Credits applied to your account.
- The quota resets on a daily basis, so usage from the previous day should not carry over and block new submissions.
- If your quota correctly shows as fully used and you need to index more URLs, you can top up by upgrading your plan or purchasing additional URL indexer credits from your account dashboard.
🚨 When the Error Is a Bug
If you have confirmed that credits are available, you have refreshed and logged back in, and the error persists, this is likely a platform-side display bug affecting your account. This is not caused by anything you have done wrong, and it does not mean your credits have been lost.
In this situation, do not purchase additional credits before reaching out, as your existing credits should be sufficient once the issue is corrected on the platform side.
💬 Contact Support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
When you reach out, please share the following to help us resolve your issue faster:
- A screenshot of the quota error message in Website Studio
- A screenshot of your current credit balance from your account dashboard
- The URL(s) you were trying to submit for indexing
- The date and time you first noticed the error