Credits: Promotions & Other Questions

Website Studio Defects and Credit Restoration Guide

💳 Fix Italian Credit Card Declines at Checkout

💳 Elite Credits and Media Room Reimbursement

💳 How Elite plan credits work Elite plan credits are the credits included with your Search Atlas subscription for eligible platform features. Your available balance and usage are shown in the platform and are the best source for your current allocation. Credits are separate from access to the Media Room. Having Elite credits does not automatically provide additional Media Room benefits, and Media Room access does not replace your Search Atlas plan credits. 🖼️ What the Media Room includes The Media Room is used to manage supported media and related URLs. You can access media tools from Local → Media Library. Other Local tools, such as Overview, My Tasks, Posts, Reviews, and Local Citations, are separate areas of the platform. If a Media Room URL does not open, loads incorrectly, or a media item is missing, first confirm that you are using the correct project and that the URL is copied directly from the platform. 🔎 Are credits automatically reimbursed? Credits are not automatically reimbursed when a Media Room URL has a problem. Reimbursement depends on whether credits were actually consumed and whether the issue was caused by a confirmed platform error. Broken links, unavailable media, or access problems alone do not guarantee a credit refund. The team may review the affected project, URL, action, timestamp, and credit usage before deciding whether an adjustment is appropriate. 🛠️ What to do when a URL does not work 1. Open Local → Media Library and select the affected project. 2. Retry the action once and check whether the URL works in a new browser tab. 3. Confirm that the URL is complete and belongs to the intended project or business profile. 4. Record the affected URL, action, approximate time, and any error message. 5. Check your credit balance before repeating the action multiple times. 📋 How reimbursement reviews work When you contact the team, include the project name, affected URL, action attempted, approximate time, error message, and whether credits were deducted. This information helps determine whether the issue affected your account and whether a credit adjustment is appropriate. Approved adjustments are handled after review and may vary by incident. Duplicate attempts, unused credits, or issues caused by an invalid or unsupported URL generally do not qualify for reimbursement. 💡 Search Atlas credits versus Media Room access Search Atlas credits are plan-based usage allowances. Media Room access refers to the availability and operation of media-management features. These are related parts of the platform but are not interchangeable. A Media Room issue should not be treated as an automatic change to your Elite credit allocation. 💬 Get help with an affected URL If the issue continues, provide the details listed above so the team can investigate the specific usage and URL. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Unexpected Credit Loss and Session Booking Issues

Overview Some customers have reported two separate but equally frustrating issues: credits being consumed without a clear explanation, and difficulties booking or receiving confirmation for 1:1 Zoom sessions and White Label training sessions. This article explains what to do in each case. Why Did My Credits Disappear? Unexpected credit consumption can occur due to platform-level behaviors that may affect your account balance without an obvious cause. If you notice a spike in credit usage that you cannot explain, it is important to act quickly so that our team can investigate and restore any credits lost in error. What to Do If You Lost Credits Unexpectedly Because unexpected credit loss requires a manual audit of your account, the most effective path is to escalate directly to our support team. To help us resolve your case as quickly as possible, have the following ready before you reach out: - Your account name - The approximate date and time the credit loss occurred - The specific action or feature you believe triggered the usage Our team can audit your account and issue a credit adjustment if the loss is confirmed to be caused by a platform error. Unable to Book a 1:1 Zoom or White Label Training Session If you were unable to book a 1:1 onboarding, strategy, or White Label training session, or did not receive a confirmation after completing the booking flow, this may be caused by a known issue with the session booking process. To resolve your session booking issue: 1. Do not attempt to rebook the same time slot without first confirming with support that your original booking was not registered, as duplicate bookings can cause conflicts. 2. Check your email inbox and spam folder for any confirmation or calendar invite that may have been sent. 3. If you still do not have a confirmed booking, contact our support team with your account name, the session type you were trying to book, and the date and time slot you selected. Our team can confirm your booking status and manually schedule your session if needed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📝 Elite Editorial Credit Pricing

✅ What changed Elite customers now receive editorial credits at the reduced price of 5 credits, instead of the previous 15-credit price. 📌 Is the reduction temporary? This reduction is an approved Elite customer benefit. There are currently no plans to remove or reverse it, so the 5-credit price is the current policy—not an unverified or temporary change. 🔄 Why did I see a different price? You may have seen the previous 15-credit price before the updated Elite pricing was applied. The change reflects the current benefit available to eligible Elite customers. 🧾 What should I do? - Use the 5-credit price shown in the platform as the current Elite editorial rate. - If your account does not show the reduced price, refresh the page and check again. - Make sure you are viewing the correct Elite account or workspace. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 AI Gateway Credits and Reverting Submissions

🔍 View your AI Gateway allowance Your AI Gateway allowance is measured over a rolling five-hour interval. To review your available credits and recent usage, open the AI Gateway area in the platform and check the usage or credits view. The display shows your allowance, consumed credits, and any remaining capacity for the current interval. Credit availability can change as requests finish processing. If the allowance is reached, new AI Gateway requests may be paused until capacity becomes available in the next interval. 📊 Understand credit limits - The allowance applies to AI Gateway activity during the current five-hour interval. - Usage may continue updating while requests are processing. - A temporary limit does not necessarily indicate a platform outage or high system load. - When the interval refreshes, available capacity is restored according to your account limits. ↩️ Revert Data Aggregator Submissions Data Aggregator Submissions cannot be reverted after they have been sent for processing. While a submission is processing, wait for its status to finish before taking further action. If the submission fails or produces an unexpected result, review its status and any available error details. Avoid submitting the same data again until the original submission has completed, as duplicate submissions may consume additional AI Gateway credits. 🛠️ What to do if a submission is stuck 1. Open the submission history and confirm the current status. 2. Wait for the processing status to change before retrying. 3. Check your AI Gateway usage to confirm that credits remain available. 4. If the status does not change or the credit display appears incorrect, capture the submission details and contact the team through the platform chat. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 HyperDrive Credits Policy and Error Fixes

🔍 What Are HyperDrive Credits? HyperDrive credits (HDC) are a consumable resource used to power advanced features inside Search Atlas, including generating cloud stacks and submitting pull requests (PRs). Each action that uses HyperDrive technology draws from your available credit balance. 📅 Do HyperDrive Credits Roll Over Each Month? Plan-included HyperDrive credits do not carry over to the next billing month. Any unused plan-included credits at the end of your billing cycle are forfeited and your balance resets when your plan renews. However, any HyperDrive credits you purchase as a top-up do roll over and remain available until used. - Paid plans: Included credits are granted at the start of each billing cycle and reset monthly — unused included credits are not carried forward. - Top-up credits: Purchased top-up credits roll over until used. - Free trials: HyperDrive credits are not included in free trial accounts. Credits are only granted upon activation of a paid plan. To make the most of your credits, we recommend using them consistently throughout your billing period rather than saving them for the end of the month. ⚠️ Why Am I Getting an Error When Generating Cloud Stacks or Submitting PRs? If you see an error when trying to generate cloud stacks or submit PRs, the most common cause is that your HyperDrive credit balance has reached zero. When your credits are exhausted, these features are temporarily unavailable until your balance is renewed or topped up. Common error scenarios include: - Attempting to generate a cloud stack with no remaining HDC balance. - Submitting a PR when your credits ran out mid-cycle. - Trying to use HyperDrive features on a free trial account, which does not include credits. 🛠️ How to Check Your HyperDrive Credit Balance 1. Log in to your Search Atlas account. 2. Navigate to your Account Settings or Billing section. 3. Look for the HyperDrive Credits balance indicator to see how many credits remain in your current cycle. 🚀 How to Resolve a Credit Exhaustion Error If you have run out of HyperDrive credits, here are your options: - Wait for your billing cycle to renew: Your credits will automatically reset at the start of your next billing period. - Purchase a top-up: If you need credits immediately, you can buy a HyperDrive credit top-up yourself at any time, including mid-cycle. Go to Avatar → Billing → Plans & Top-ups (/billing?tab=plans-topups), then click Top Up next to HyperDrive Credits. Top-ups add credits to your current balance without waiting for your cycle to renew, and any unused top-up credits roll over until used. - Upgrade your plan: Higher-tier plans include a larger monthly credit allocation. If you regularly exhaust your credits before the end of the month, upgrading may be the right solution for your workflow. 💡 Tips to Manage Your HyperDrive Credits Effectively - Monitor your credit balance regularly, especially during high-volume campaigns. - Prioritise your most important cloud stack generation and PR submissions early in your billing cycle. - Consider a top-up if you have a time-sensitive project and are running low on credits. - Review your plan's monthly credit allocation and compare it against your typical usage to decide if an upgrade makes sense. 🙋 Still Need Help? If you have checked your balance, confirmed your plan includes HyperDrive credits, and are still seeing errors, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Hyperdrive Credits by Plan: Complete Entitlements Guide

What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are a content-generation resource built into select Search Atlas plans. They are used to power certain AI-driven tasks within the platform, including press release generation. Each credit is consumed when you run one of these tasks. HDC Entitlements by Plan Hyperdrive Credit allocations are tied to your Search Atlas subscription tier. To check your exact current balance at any time, navigate to your account settings and look for the Hyperdrive Credits or Usage section — your remaining credits and monthly allocation are displayed there. - Starter Plan: Hyperdrive Credits are not included. HDC-powered features such as press release generation are not available on this tier. - Pro Plan: Includes a monthly allocation of Hyperdrive Credits. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. - Growth Plan: Includes a higher monthly HDC allocation than Pro. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. - Agency Plan: Includes the highest monthly HDC allocation, designed for high-volume content generation across multiple projects or clients. Credits reset on your monthly billing date. Log in and visit your account settings to see the exact number assigned to your plan. To check your current credit count and remaining balance, go to your account settings — your HDC allocation and usage are listed there. If you need more credits than your plan includes, you can buy top-up Hyperdrive Credits yourself at any time, including mid-cycle, from the Avatar menu → Billing → Plans & Top-ups (direct path /billing?tab=plans-topups), then click Top Up next to HyperDrive Credits. Top-up credits roll over until used, while plan-included credits reset each billing cycle. If the entitlement shown in your account does not match what you expected based on your plan, or if you cannot locate your HDC balance, please reach out to our team for confirmation — see below. Do Press Releases Use HDC? Yes — press release generation is one of the tasks that consumes Hyperdrive Credits. If you are on a plan that includes HDC (Pro, Growth, or Agency), you can generate press releases up to the limit of your monthly allocation. If you are on the Starter plan or have exhausted your monthly credits, press release generation will not be available until your credits reset or your entitlement is adjusted. If Your Credits Are Exhausted or Your Allocation Looks Incorrect If you have run out of Hyperdrive Credits or believe your allocation does not match your plan, first check your account settings to confirm your current balance and reset date. If the figures still look wrong, our team can review your account and confirm your exact entitlement. When reaching out, please have the following ready so we can resolve your query as quickly as possible: - Your account or project name - Your current plan name - A description of the HDC-related task you are trying to complete - Any error message or indication you received that credits are unavailable If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Fix Hyperdrive Credits Not Matching Your Plan

📋 Recurring vs. One-Time Credits Your Hyperdrive Credits (HDC) come in two types: - Recurring credits reset every month on your billing cycle date. You see them as a usage counter (for example, 0/60 used). - One-time top-up credits are purchased or granted separately and do not reset. They remain until you use them. The Billing dashboard shows the HyperDrive Credits total as one combined number (plan/recurring credits plus purchased credits), even though the system tracks the two buckets separately, so the total can look higher than your plan's monthly recurring amount. 🔍 Verify Your Plan Allowance 1. Open your account billing or subscription page. 2. Locate the line that lists your plan's monthly Hyperdrive Credits (for example, PRO = 100 HDC/month). 3. Compare that number with the recurring credit counter shown in the Hyperdrive section (e.g., 0/60 used). ⚠️ If the Recurring Counter Is Lower Than Expected When the recurring counter shows fewer credits than your plan promises (e.g., 60 instead of 100), it is usually a display or provisioning issue that the billing team must correct. 1. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 2. Tell the agent: "My recurring Hyperdrive Credits show [X] but my [Plan Name] plan should provide [Y] per month." 3. The agent will verify the discrepancy, escalate to billing if needed, and apply any missing credits as a one-time correction. 🧾 What Happens After You Report It The billing team investigates the provisioning gap. In a recent case they issued a one-time grant of 50 HDC to cover the shortfall while the root cause was fixed. You will receive a confirmation once the adjustment is applied. 🛠️ Known Display Improvements The HyperDrive Credits total shown in Billing is one combined number (plan/recurring credits plus purchased credits), even though the system tracks the two buckets separately. Further backend/frontend alignment work is in progress to prevent future mismatches.

🔗 Exclude URL Patterns and Manage Subdomains in SearchAtlas

🗺️ Overview SearchAtlas gives you precise control over which URLs appear in your dashboards and reports. Using the URL Exclusion Conditions feature inside OTTO Settings, you can filter out URLs that are not relevant to your SEO analysis — such as thank-you pages, admin paths, or staging URLs. Additionally, SearchAtlas treats subdomains as separate projects by default, which is important to understand when reviewing your data. ⚙️ Where to Find URL Exclusion Conditions 1. Log in to your SearchAtlas account. 2. Navigate to OTTO Settings from the left-hand sidebar. 3. Select the project you want to configure. 4. Scroll to the URL Exclusion Conditions section. 5. Click Add Condition to begin entering your exclusion rules. ✍️ How to Write URL Exclusion Patterns URL exclusion conditions use a wildcard syntax based on the asterisk character (*). The asterisk matches any sequence of characters within a URL segment. This allows you to write flexible rules that catch multiple URL variations with a single pattern. Use the following format when entering patterns: - Exact path exclusion: Enter the full path, for example /thank-you, to exclude that specific page. - Wildcard prefix match: Use /blog/* to exclude all URLs that begin with /blog/, such as /blog/post-1 and /blog/category/news. - Wildcard suffix match: Use *?ref=email to exclude any URL containing that query string parameter, regardless of the path. - Full wildcard: Use */admin/* to exclude any URL that contains /admin/ anywhere in the path. - File type exclusion: Use *.pdf to exclude all URLs ending in .pdf across your entire domain. Patterns are matched against the full URL path and query string. Matching is not case-sensitive, so /Contact and /contact are treated identically. 📋 Common Exclusion Pattern Examples - /cart — Excludes the shopping cart page only. - /checkout/* — Excludes all checkout step pages. - *?sessionid=* — Excludes URLs with dynamic session ID parameters. - /wp-admin/* — Excludes all WordPress admin URLs. - */print/* — Excludes print-version pages anywhere on the site. - *.jpg — Excludes direct links to image files. 💾 Saving and Applying Your Exclusions 1. After entering each pattern, click Add to confirm the rule. 2. Repeat for each additional pattern you want to exclude. 3. When all patterns are entered, click Save Settings. 4. SearchAtlas will apply your exclusion rules to new data going forward. Historical data already processed may require a recrawl to reflect the updated exclusions — use the Recrawl option within your project settings if needed. 🌐 How Subdomains Are Handled in SearchAtlas By default, SearchAtlas treats each subdomain as a separate, independent project. This means that blog.yourdomain.com, shop.yourdomain.com, and yourdomain.com are each tracked and reported on individually — they do not share data within the same dashboard unless explicitly configured together. Key points to understand about subdomain handling: - Subdomains are not automatically included in a root domain project. You must add each subdomain as its own project if you want to monitor it. - Google Search Console data is pulled per property. If your GSC property is set to the root domain (domain property), subdomain data may be included. If it is a URL-prefix property, only that specific subdomain or path is covered. - Backlink and keyword data is scoped to the project URL you define at setup. A project for yourdomain.com will not automatically surface data for shop.yourdomain.com. - URL exclusion conditions are project-specific. Patterns you configure for one project do not carry over to a subdomain project — you must configure exclusions independently for each. 🔄 Editing or Removing Existing Exclusion Rules 1. Go to OTTO Settings and open the relevant project. 2. Scroll to URL Exclusion Conditions. 3. Find the pattern you want to update or remove. 4. Click the pencil icon to edit or the trash icon to delete the rule. 5. Click Save Settings to confirm your changes. 💡 Tips for Effective URL Exclusion - Start broad and refine. Test a wildcard pattern against a small set of known URLs before applying it to avoid accidentally excluding important pages. - Exclude paginated URLs such as *?page=* if pagination creates duplicate content noise in your reports. - Review your exclusion list periodically as your site structure changes — outdated rules can hide content you now want to track. - Use exclusions alongside your crawl settings for the most precise control over what SearchAtlas indexes and reports on. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Plans, Credits, and Billing

Search Atlas bills OTTO and AI features through a credit and quota system. Each plan includes monthly allocations that reset on your billing date — top up any quota directly in the platform when you need more. 💳 OTTO SEO Pricing 🧾 Add-On Pricing (Per Site / Per Month) 🏢 Sites Managed💲 Price / Site🤖 AI Gen Points⚡ Hyperdrive Credits (per site, per month)1$995007.5 credits2–3$855007.5 credits4–9$695007.5 credits10–24$595007.5 credits25+Custom Pricing5007.5 credits AI Gen Points power AI content generation — OTTO AI writing, metadata, headings, internal links, topical maps, content briefs, and landing pages. Hyperdrive Credits power off-page automation: Cloud Stacks, Press Releases, Citations, and Syndicated Backlinks. Each Hyperdrive Credit is $0.99 USD at top-up rate. 📅 February 2026 Pricing Update and Gold Plan Legacy Rates OTTO site pricing was adjusted in February 2026. Per-plan OTTO site inclusions vary — for example, the Pro plan ($399/month) includes 4 OTTO sites. This applies to standard (non-Gold) accounts. Customers on a Gold plan tier (or a separately negotiated legacy contract) active before February 2026 may be on a different rate. Contact Sales with your signed contract documentation to confirm whether the new pricing applies — Sales will verify your Gold/non-Gold status against the billing record. 📋 Per-Plan OTTO Site Inclusions Each plan tier includes a set number of OTTO site slots. Verify your entitlements before activating additional sites. 📦 Plan Tier🏢 Included OTTO Sites📝 NotesStarter1 OTTO siteDesigned for individuals or small portfolios. Contact Sales or Support to confirm current inclusion against your billing record.Growth10 OTTO sitesIf your dashboard shows fewer slots than expected, confirm your activation count vs. plan inclusion before adding more.Pro4 OTTO sites$399/month standard rate as of the February 2026 update.EnterpriseCustomNegotiated per contract — contact your account manager.Gold (legacy)Per contractGold-tier customers retain their pre-February 2026 pricing and inclusions. Contact Sales to confirm. If your account entitlements don't match what you expect, contact Support — they can verify against your billing record without requiring an upgrade first. 💡 OTTO Ads, Smart Ads, and OTTO PPC — Same Feature OTTO Ads, Smart Ads, and OTTO PPC all refer to the same feature. These names appear interchangeably across the platform, marketing materials, and support tooling. Certain annual plan tiers include this feature at no additional charge. If you see an unexpected charge tied to any of these names, contact Support with your plan confirmation — Support will verify whether the feature is bundled into your tier. ➕ Optional Add-Ons (Per OTTO Activation) 🧩 Add-On📦 Amount💲 Price📐 Unit CostAI Gen Points500 points$19~$0.038 / pointHyperdrive Credits1 credit$0.99$0.99 / credit Volume discounts and recurring add-ons are available for accounts managing 25+ OTTO SEO sites. ⚠️ Top-Up Refunds Top-up purchases are processed immediately and billed to the card on file. Review your cart carefully before confirming. If you believe a top-up was made in error, contact Support promptly: - If no credits from the top-up have been consumed, a full refund is generally possible. - If partial usage has occurred, only the unused portion may be eligible. Contact Support as soon as possible — refund eligibility decreases as credits are used. 🛠️ Troubleshooting: Top-Up Not Reflecting After purchasing a top-up, allow a few minutes for the quota to refresh. If the Quota Exhausted message persists in Content Genius or another feature: 1. Log out and back in to force a quota refresh. 2. Wait up to 15 minutes, then check again. 3. If the issue continues after 15 minutes, contact Support with your order confirmation and the affected feature — Support can investigate the ledger entry directly. Contact Sales for an enterprise quote 🔋 Hyperdrive Credits Hyperdrive Credits fuel OTTO's backlink strategy — essential for improving your website's authority. Included in Growth and higher plans, and available to purchase as a top-up on any plan (including Starter). 📊 Hyperdrive Credits at a Glance 📋 Detail✅ Value📦 Included per Site7.5 Hyperdrive Credits🔄 RenewalMonthly, per activated site💲 Top-up Price$0.99 per credit (flat rate)☁️ Cloud Stacks Cost15 Hyperdrive Credits🗺️ Plans CoveredStarter, Growth, Pro, Enterprise (OTTO site slots differ by plan — e.g., Pro includes 4 sites, Growth includes 10)📰 Press Releases & CitationsCosts vary by platform🔗 Bulk Add-onsRequest a custom quote (recommended for 25+ sites) 💰 Two Types of Hyperdrive Credits 1. Monthly Reset Credits — Included in your plan. Reset automatically each billing cycle. 2. Rollover Credits — Purchased separately, outside the plan. Remain in your account until used. 🚀 What Hyperdrive Credits Power - Cloud Stacks — 13 high-authority links per stack - Press Release publishing - Citation creation for Local SEO - Backlink generation through trusted syndication networks - AI-optimized off-page strategies for domain authority 🎁 Earning Hyperdrive Credits In addition to plan inclusions and top-ups, you can earn Hyperdrive Credits through the reward program below. 1:1 Onboarding Call Reward — $25 in Hyperdrive Credits: New customers who attend their scheduled 1:1 onboarding call receive a one-time $25 Hyperdrive Credit bonus (equivalent to approximately 25 credits at the standard $0.99/credit rate). The bonus is applied after the call is completed. If you attended your session and don't see the credit within a few days, contact Support with the date of your call. 📌 Monitor Hyperdrive Credits from the OTTO Dashboard Track Hyperdrive Credit and quota consumption inline from the quota overview widget on the OTTO All Sites dashboard (/otto/all-sites). Both Hyperdrive Credits and AI Gen Points are surfaced directly on the dashboard — no need to navigate to billing settings to check usage. 🔗 OTTO Sites and Site Auditor Project Slots Each OTTO site activation also consumes one Site Auditor Project slot — activating a new site requires available capacity in both counters (OTTO site slots and Site Auditor Projects), tracked as separate quota buckets. For example: if your dashboard shows 1/2 OTTO sites used but you've already reached the Site Auditor Projects limit (e.g., 10/10), a new activation will fail with a "Quota Exhausted — limit of N Site Auditor Projects" error even though OTTO slots appear available. To resolve: - Free a Site Auditor Project slot by archiving an unused project, or - Contact Sales to raise the Site Auditor Projects limit. The quota overview panel on the OTTO All Sites dashboard surfaces both counters in one view. ⚠️ What Happens When Hyperdrive Credits Are Exhausted When credits run out, OTTO actions that require them — Cloud Stacks, Press Releases, Citations, and Syndicated Backlinks — are blocked with a "Quota Exhausted" error. Activating a new OTTO site beyond your plan's included slots can also trigger this error, since each activation consumes one Site Auditor Project slot. To resolve a Quota Exhausted error: 1. Purchase top-up Hyperdrive Credits at $0.99/credit, or 2. Wait for the monthly credit renewal on your activated sites, or 3. Upgrade your plan or contact Sales if you need additional OTTO site slots. 💳 Failed Payments and Quota Impact If a renewal charge fails — for example, after a card change or an expired card — your account may have its quota access suspended or reduced. In some cases, existing quota balances can go negative until the payment is resolved. To avoid disruption, keep your card on file current and watch for billing notification emails. If a renewal does fail: 1. Contact Support to process a manual charge against an updated payment method. 2. Once payment is confirmed, Support can restore your quota balances on the backend. 🧮 Credit & Quota System Search Atlas uses a flexible credit and quota system to manage usage across AI content, off-page automation, and OTTO SEO deployments. Quotas vary by plan and reset monthly unless otherwise noted. Top up any quota directly within the platform. View consumption inline on the OTTO All Sites dashboard (/otto/all-sites) — no need to navigate to billing settings. 📈 Monthly Quotas Overview 🔧 Feature📐 Quota Type💲 Allocation / Price⚡ What It Powers🤖 AI GenerationAI Gen Points500 pts / $19Metadata, headings, internal links, topical maps, landing pages⚡ HyperdriveHyperdrive Credits$0.99 per creditCloud Stacks, press releases, citations🔧 OTTO SEO ActivationOTTO Site Slots + Site Auditor Project Slots$59–$99/site/month (varies by plan; see OTTO SEO Pricing above)On-page and off-page SEO automation per site 🎯 You now know how OTTO SEO pricing, Hyperdrive Credits, and AI Gen Points work — and where to top up, monitor, or resolve quota issues. To activate a new site and start driving results, see the Getting Started with OTTO SEO article in the Help Center.

💳 Search Atlas Credits Pricing and Billing Guide

🔍 What Are Search Atlas Credits? Search Atlas uses a credit system called Hyperdrive Credits. These are the platform's internal currency used to power specific actions such as submitting local citations and publishing press releases. Hyperdrive Credits are separate from your core subscription and are purchased only when you need them. 💰 How Much Do Credits Cost? Hyperdrive Credits are sold in bundles; check your account billing page for current bundle pricing. Each bundle gives you a set number of credits that can be applied across supported features in the platform. 🔄 How Does Billing Work? Is It a Recurring Charge? Hyperdrive Credits use a top-up billing model — they are not a recurring monthly fee. You purchase credits when your balance runs low or when you need them for a specific task. You will never be automatically charged for credits on a schedule. This gives you full control over your spend. - Credits do not expire on a monthly cycle. - There is no automatic renewal for credit bundles. - You purchase additional bundles manually as needed. 📋 What Are Credits Used For? Hyperdrive Credits are consumed when you use the following platform features: - Local Citations — Submitting your business information to online directories. Access this feature via Left sidebar → Local → Local Citations. - Press Releases — Publishing and distributing press releases through Search Atlas. 🗂️ How Many Directories Are Available for Local Citations? Search Atlas provides access to thousands of directories through its Local Citations feature. The exact live count may update as new directories are added to the network. For the most current directory count, visit Left sidebar → Local → Local Citations inside the platform, where the full list of available directories is displayed before submission. 📰 How Much Do Press Releases Cost? Press releases are powered by Hyperdrive Credits. The credit cost per press release depends on the distribution package or options selected at the time of submission. When you initiate a press release inside the platform, the credit cost for your chosen options will be shown clearly before you confirm. This ensures full transparency with no surprises. Key points about press release pricing: - Credit cost is displayed before you submit, so you can review and confirm. - Different distribution tiers or add-ons may consume different amounts of credits. - All costs are deducted from your existing Hyperdrive Credits balance. ✅ What Is Included With My Subscription vs. What Requires Credits? Your Search Atlas subscription includes access to the core suite of SEO tools at no additional credit cost. These include: - Site Explorer — Accessible via Left sidebar → Site Metrics (Site Explorer), including Keyword Magic, Rank Tracker, and Keyword Gap tools. - Local overview and management tools — Accessible via Left sidebar → Local → GBP Projects, including Overview, Media Library, My Tasks, Posts, and Reviews. Features that require Hyperdrive Credits are those that involve third-party distribution or submission at scale, specifically: - Local Citation submissions (Left sidebar → Local → Local Citations) - Press Release distribution 📦 How Do I Purchase More Hyperdrive Credits? 1. Log in to your Search Atlas account. 2. Navigate to your account billing or credits section. 3. Select the credit bundle you wish to purchase. 4. Complete the one-time payment shown for your chosen bundle. 5. Credits are added to your balance immediately after purchase. ❓ Quick Reference Summary - Credit type: Hyperdrive Credits - Cost per credit: $0.99 USD (one-time top-up); optional recurring top-up of 120 credits per month - Billing model: Top-up only — no recurring charge - Used for: Local Citations and Press Releases - Subscription tools: Site Explorer, Rank Tracker, Keyword Magic, Keyword Gap, Local Overview, Posts, Reviews, Media Library, My Tasks — all included at no extra credit cost - Press release cost: Displayed in-platform before submission - Directory count: Viewable live inside Left sidebar → Local → Local Citations If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Find and Verify Your Promotional HDC Credits

What Are Promotional HDC Credits? Search Atlas occasionally runs promotional campaigns — such as competitions or leaderboard challenges — that reward participants with bonus HDC (Heatmap Data Credits). These credits are separate from your regular subscription balance and may be applied at different stages of a promotion. If you received an email about a promotional HDC credit award, this article will help you understand when to expect the credits, where to find them, and how to confirm your balance. Understanding Promotional Emails A promotional email about HDC credits typically means one of the following: - You have been invited to participate in a competition or challenge where credits are the prize. - You have qualified for a reward, and credits will be applied upon completion of the promotional period. - Credits have already been added to your account as part of a concluded promotion. Receiving the email does not always mean the credits have been deposited yet. Always check the email carefully for any mentioned dates, conditions, or eligibility requirements before expecting the balance to appear. How to Check Your HDC Credit Balance To locate your current HDC credit balance, log in to your Search Atlas account and navigate to the top-right avatar → Billing (Billing). If you are unsure where to find this, the support team can point you to the correct location for your account tier. If the balance shown does not reflect the promotional credits you expected, review the section below before contacting support. Common Reasons Credits May Not Appear There are several reasons why your HDC balance might not yet reflect a promotional award: - The promotion is still active. Credits are often distributed only after a competition or leaderboard challenge has officially ended. - Eligibility conditions were not yet met. Some promotions require a minimum level of participation or a qualifying action before credits are issued. - Processing time. After a promotion closes, it may take some time for credits to be applied to all qualifying accounts. Check the promotional email for any stated timelines. - The email was informational. Some emails announce a promotion opportunity rather than confirm a credit deposit. Re-read the email to confirm its intent. - Account mismatch. Ensure you are logged in to the same account associated with the email address that received the promotion. What to Do If Credits Are Still Missing If you have reviewed the points above and your promotional HDC credits are still not showing up, you can escalate to the support team. To help resolve your case as quickly as possible, please have the following ready: - The promotional email you received (including the sender, subject line, and any dates mentioned) - Your account email address - The expected credit amount or promotion name - A screenshot of your current HDC balance if possible If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💼 Enterprise Credit Pricing and Custom Volume Plans

🎯 Who This Article Is For This article is for customers who need thousands of credits per month, are looking for unlimited or high-volume credit options, or whose usage consistently exceeds the limits of standard subscription tiers. If that sounds like you, a custom enterprise plan is likely your best fit. 📦 Understanding Standard vs. Enterprise Plans Search Atlas offers several standard subscription tiers that suit most individual users, small teams, and growing agencies. However, standard plans have defined credit limits that may not meet the demands of high-volume workflows such as large-scale content production, bulk keyword research, or multi-client SEO operations. For customers who require significantly more capacity, Search Atlas provides custom enterprise plans designed specifically around your usage needs. These are not listed on the standard pricing page because they are tailored individually. 💡 What Enterprise Plans Include - Custom credit volumes — credits are allocated based on your actual monthly requirements, whether that is tens of thousands or more - Flexible billing — options to structure payment on a monthly or annual basis depending on your preference - Dedicated support — priority access to the Search Atlas team for onboarding, troubleshooting, and strategic guidance - Scalable capacity — your plan can grow as your business and credit needs expand - Multi-seat access — accommodate larger teams under a single enterprise account ❓ Is There an Unlimited Credits Option? Search Atlas does not currently offer a single flat-rate unlimited credits package available to all users. However, enterprise plans can be structured with very high credit ceilings that effectively meet the needs of customers requiring unrestricted, large-scale usage. During a custom plan discussion, our team will assess your average monthly consumption and recommend a credit allocation that eliminates practical limitations for your workflow. 🚀 How to Get a Custom Enterprise Quote 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Share the following information so we can prepare an accurate quote: - Your estimated monthly credit usage or the tools you use most frequently - The number of users who will need access - Whether you prefer monthly or annual billing - Any specific features or integrations that are critical to your workflow 4. Our team will review your requirements and follow up with a tailored plan and pricing within one business day. 📊 How to Estimate Your Monthly Credit Needs If you are unsure how many credits you need, here are a few ways to estimate: - Review your current usage in the Account > Usage section of the platform to see your average monthly consumption - Identify which tools you use most — for example, AI content generation, keyword research, and site audits each consume different credit amounts - Factor in projected growth if you are scaling your team or taking on new clients - Our team can also pull usage data from your account to help model the right volume for you ⚠️ What Happens If You Exceed Your Current Plan If you are regularly hitting your credit limit before the end of your billing cycle, this is a strong signal that an enterprise plan may be the right move. Running out of credits mid-month can interrupt your workflows and delay deliverables. Reaching out proactively to discuss a higher-volume plan helps you avoid disruptions and often results in better per-credit pricing compared to repeatedly purchasing add-ons. 🤝 Getting Further Help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧊 Deleting Deep Freeze Projects in LSEO SEO Automation

🔍 What Is Deep Freeze Mode? Deep Freeze is a protective state that LSEO SEO Automation applies to a project when it detects active automation processes or safeguards that prevent accidental data loss. While a project is in Deep Freeze, certain actions — including immediate deletion — are restricted to protect your work and any connected automation workflows. ⚠️ Why You Cannot Delete a Deep Freeze Project Immediately When a website is placed into Deep Freeze mode, the platform locks the project to ensure no ongoing processes are interrupted mid-run. This is by design. Attempting to delete the project while it is in this state will either be blocked or require you to complete a few steps first. There is currently no option to force-delete a project that is actively in Deep Freeze without following the proper exit process. 🛠️ How to Delete a Website in Deep Freeze Mode Follow these steps to safely remove a Deep Freeze project from LSEO SEO Automation: 1. Navigate to OTTO SEO: In the left sidebar, click OTTO SEO → All Sites (SEO Automation). This opens the SEO Automation dashboard (URL: /seo-automation-v3). 2. Locate the project: Find the website you want to delete. Projects in Deep Frozen mode will display a visible Deep Frozen indicator on their project card. 3. Exit Deep Freeze mode: Open the project settings or the options menu (typically a three-dot icon) for that website. Look for the option to Disable Deep Freeze or Exit Deep Freeze and confirm the action. This lifts the protective lock on the project. 4. Wait for the status to update: After disabling Deep Freeze, allow a moment for the project status to refresh. The Deep Freeze indicator should disappear from the project card. 5. Delete the project: Once Deep Freeze is no longer active, return to the project options menu and select Delete Project. Confirm the deletion when prompted. 💡 Important Things to Know Before Deleting - Deletion is permanent. Once a project is deleted, all associated automation data, settings, and history for that website are removed and cannot be recovered. - There is no instant delete for Deep Freeze projects. The exit-then-delete process is required every time. This cannot be bypassed. - Disabling Deep Freeze does not delete your data. Simply turning off Deep Freeze mode only removes the lock — it does not delete anything until you explicitly confirm deletion in the next step. - Active automations may need to be paused first. If the project has automations currently running, you may need to pause or stop them before Deep Freeze can be disabled. 🚀 Quick Recap To delete a Deep Freeze project: go to OTTO SEO → All Sites (SEO Automation) in the left sidebar → find the project → disable Deep Freeze from the project options → confirm the status update → then delete the project. Following these steps in order ensures a smooth, error-free removal. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

❓ Universal Credits — Frequently Asked Questions

💳 What Are Universal Credits? Universal Credits (UC) is a single, flexible usage balance for your account. Instead of tracking a separate quota for every feature, eligible actions across the platform draw from one shared pool of credits. You can see exactly what each action costs before you run it, watch one balance instead of dozens of counters, and top up that same balance no matter which feature you need more of. 👥 Who Can Use Universal Credits Right Now? Universal Credits is currently available to new sign-up accounts only. If your account was created before Universal Credits launched, you'll continue on standard per-product quotas for now. 💰 What Are the Two Kinds of Credits? Your balance is made of two buckets that behave differently, and spending always follows the same order — monthly plan credits first, then purchased credits: - Monthly plan credits — included with your subscription. They refill to your plan's full amount on your billing cycle reset date. Unused monthly credits do not carry over to the next cycle. - Purchased credits — added through top-ups. They roll over month to month and are only used after your monthly plan credits run out. If credits are returned to you (for example, when a charged action fails), purchased credits are returned first. 📊 How Many Monthly Credits Does Each Plan Get? | Plan | Monthly UC grant | | --- | --- | | Starter | 50,000 UC | | Growth | 120,000 UC | | Pro | 400,000 UC | | Agency | 1,000,000 UC | 📏 What Counts as a Universal Credit Action vs. a Plan Limit? Not everything moves to credits. Some limits — typically structural ones, like how many projects of a certain type you can have — remain regular plan limits with their own counters. You can tell them apart at a glance: features billed in credits show a credit cost tag, while plan-limited features show the familiar "used / total" counter. The Activity Log tab on the Billing page lists every feature on your account that's billed in credits — if a feature isn't on that list, it's governed by your plan's limits, not credits. 👀 Where Do I Check My Balance? - Header quota popover — available from any page. Shows your current balance and, for each credit-billed feature, its cost per action and your usage. - Top-right corner (avatar) → Billing → Activity Log tab — the full audit view, filtered by default to what you've used this cycle. You can filter by product category or search the complete list. 💸 How Do I Buy More Credits? 1. Click Top Up on the Billing page, in the header popover, or on any action that's asking for more credits. 2. Pick a dollar amount — the modal shows exactly how many credits you get for it. 3. Check out. Payment is processed by Stripe, and credits are added as soon as payment confirms. Top-ups are one-time purchases — nothing recurs unless you buy again (see auto top-up below). Only account admins can purchase credits; members and viewers can see usage but can't buy. ⚠️ What Happens When I Run Out? When your balance can't cover an action's cost, that action is blocked before it starts — you'll see the credit cost needed plus a link to top up. The platform blocks the request server-side as well, so you're never charged into a negative balance. Your monthly plan credits come back automatically on your cycle reset date, or you can top up immediately to keep working. 🔄 Can I Turn On Auto Top-Up? Yes, if you'd rather never hit a blocked action. Auto top-up is off by default and admin-only: when your balance drops below a threshold you choose, your saved payment method is automatically charged for a top-up amount you choose. 👥 What Can Each Role Do? | Role | What they can do | | --- | --- | | Admin | See everything, buy top-ups, manage auto top-up settings | | Member | Use features and consume credits; cannot purchase | | Viewer | View usage; payment and plan information is hidden | 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗑️ Delete Projects and Manage Deep Freeze Mode

🔍 Overview This article explains how to delete a project in Search Atlas, what Deep Freeze mode means for your project, and the steps required to successfully remove a website that is currently frozen. ❄️ What Is Deep Freeze Mode? Deep Freeze is a cost-saving state that Search Atlas applies to projects that have been inactive for an extended period. When a project enters Deep Freeze: - Data collection and crawling are paused. - The project remains visible in your dashboard but is not actively tracked. - Certain actions — including deletion — are restricted until the project is reactivated. You must take a specific step to unfreeze the project before you can delete it. See the section below for full instructions. 🛠️ How to Delete a Project That Is NOT in Deep Freeze 1. Log in to your Search Atlas account. 2. Navigate to OTTO SEO → All Sites (SEO Automation) from the left-hand sidebar. 3. Locate the project you want to remove. 4. Click the three-dot menu (⋮) or the settings icon next to the project name. 5. Select Delete Project from the dropdown menu. 6. Confirm the deletion in the prompt that appears. Note: Deletion is permanent. All data associated with the project — including tracked keywords, reports, and historical data — will be removed and cannot be recovered. ❄️ How to Delete a Project That IS in Deep Freeze If the delete option is greyed out or unavailable, your project is likely in Deep Freeze mode. Follow these steps to unfreeze it first: 1. Open OTTO SEO → All Sites (SEO Automation) in your dashboard. 2. Find the frozen project under the Deep Frozen tab/filter. 3. Click on the project to open its settings. 4. Look for the Reactivate or Unfreeze Project button and click it. 5. Wait a few moments for the project status to update to active. 6. Once reactivated, return to the All Sites (SEO Automation) list and click the three-dot menu (⋮) next to the project. 7. Select Delete Project and confirm your choice. If the Reactivate button does not appear or the project remains frozen after attempting this, please reach out via the chat widget for assistance. ⚙️ WordPress Plugin Setup — Quick Reference If you are removing a website from Search Atlas because you are also uninstalling the WordPress plugin, here is a quick checklist to keep things tidy: - Delete the project in Search Atlas before or after uninstalling the plugin — the order does not affect functionality. - To uninstall the plugin, go to your WordPress dashboard, navigate to Plugins > Installed Plugins, find the Search Atlas plugin, and click Deactivate then Delete. - Removing the plugin from WordPress does not automatically delete the project inside Search Atlas — you must delete it manually using the steps above. - If you are setting up the plugin on a new site, create a new project in Search Atlas first, then connect it using the API key found in your account settings. ⚠️ Important Reminders - Project deletion is irreversible. Download or export any reports you need before deleting. - Deleting a project will not cancel your subscription or affect your billing. Manage your plan separately under Account > Billing. - If you have multiple websites under one account, deleting one project does not affect the others. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Increase AI Credits Without Upgrading Your Plan

🔍 What Are AI Credits? AI credits power Search Atlas features that use artificial intelligence, such as generating content, running AI-based analyses, and producing SEO recommendations. Every plan comes with a default monthly AI credits quota, but you can increase this limit without upgrading to a higher-tier plan. 💡 Can I Increase My AI Credits on My Current Plan? Yes. Search Atlas allows you to purchase additional AI credits as an add-on directly within your existing plan — including the $99 plan. You do not need to upgrade to a higher subscription tier just to get more AI credits. ⚙️ How to Increase Your AI Credits Quota 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner to open the Account Menu. 3. Select Billing. 4. Scroll to the Add-Ons section. 5. Locate the AI Credits add-on option. 6. Choose the additional credits package that fits your needs. 7. Confirm your purchase. Your new credits will be available immediately. 📊 Which Category Do I Need to Increase? When managing your quota inside the platform, AI credits fall under the AI Credits category specifically — separate from other usage limits like keyword lookups or tracked keywords. Make sure you are adjusting the AI Credits add-on and not another usage category to ensure the correct quota is increased. 🛠️ Things to Keep in Mind - Add-ons are billed monthly and renew on the same cycle as your main subscription. - AI credits do not roll over — unused credits expire at the end of your billing cycle. - You can purchase add-ons multiple times within the same cycle if you exhaust your quota mid-month. - Your base plan credits and purchased add-on credits are combined into a single pool, so there is no separate tracking needed. 🚀 Tips to Use AI Credits Efficiently - Batch your content generation tasks together to avoid sporadic, high-consumption sessions. - Use the AI Credit usage tracker in your dashboard to monitor consumption in real time. - Plan large AI-assisted projects around the start of your billing cycle so you have the full quota available. ❓ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Restore a Deleted Project Account Easily

🗂️ What Happens When You Delete an Account? When you delete a project account in Search Atlas, it is not immediately and permanently removed. Instead, the account enters a deep-freeze state. This is a safety buffer that gives you time to reverse an accidental deletion before any data is lost. During the deep-freeze period, the account and all of its associated data — including settings, tracked keywords, reports, and configurations — are preserved exactly as they were at the moment of deletion. No data is modified, overwritten, or purged while the account remains in this state. ❄️ Understanding the Deep-Freeze State The deep-freeze state works as follows: - Duration: A deleted account remains in deep-freeze for a defined retention window before permanent deletion is triggered. - Data integrity: All project settings, keyword tracking, SEO configurations, and historical data are fully intact throughout the deep-freeze period. - No active processing: While frozen, the account does not consume active resources or run scheduled tasks, but the data is safely stored and restorable. - Access restricted: You cannot interact with or edit the account while it is in deep-freeze — it must be restored first. 🔄 How to Restore a Deleted Account If you need to recover an account that you have deleted, follow these steps: 1. Click your avatar in the top-right corner of the platform to open the Account Menu. 2. Select Team Members from the dropdown, or navigate directly to /settings. 3. Look for the Deleted Accounts or Frozen Accounts section within the settings page. 4. Locate the account you want to restore using the project name or associated details. 5. Click the Restore button next to the account entry. 6. Confirm the restoration when prompted. Once restored, the account will return to its previous active state with all settings and data preserved exactly as they were before deletion. ✅ What Is Preserved After Restoration You can expect the following to be fully restored when you recover a deep-frozen account: - All project settings and configurations - Tracked keywords and their historical ranking data - SEO audit results and saved reports - Backlink data and competitor tracking setups - Any custom tags, notes, or workspace preferences tied to the account Restoration is designed to bring the account back to the exact state it was in prior to deletion — no manual reconfiguration should be required. ⚠️ Important Limitations to Be Aware Of Before attempting a restoration, keep these points in mind: - Retention window: Restoration is only possible while the account remains within the deep-freeze retention period. Once that window expires, the account and all its data are permanently and irreversibly deleted. - Act promptly: If you suspect you have accidentally deleted an account, initiate the restoration process as soon as possible to avoid reaching the permanent deletion threshold. - Subscription seats: Restoring an account will reactivate it against your current plan's seat or project limits. Ensure you have available capacity before restoring. 💬 Need Help With Your Restoration? If you cannot locate the deleted account in your settings, if the restore option is not visible, or if you are concerned that the retention window may have already expired, do not wait. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔑 Fix VIP Access and Hyperdrive Credit Issues

🧭 Overview If you have paid for VIP access but cannot find the Agentic VIP area, or if the number of Hyperdrive credits shown on your dashboard does not match what you expect, this article explains what to do. Both issues are usually resolved quickly once the right steps are followed. 🎬 How to Access Your VIP Content and Downloaded Sessions After purchasing VIP access, your content is available in the Agentic VIP area. Follow these steps to locate it: 1. Log in to your Search Atlas account. 2. Look for the VIP or Agentic VIP section in the left sidebar. This section is only visible once your VIP entitlement has been activated on your account. 3. Inside the VIP area, you will find all downloaded video sessions and exclusive resources included with your purchase. If you do not see the VIP section in your sidebar after logging in, your entitlement may not yet be linked to your account. This can happen if: - You purchased VIP using a different email address than the one on your Search Atlas account. - Your payment is still being processed or was not completed successfully. - Your account was recently reactivated and entitlements have not been restored yet. In any of these cases, do not purchase again. Contact support first using the instructions at the bottom of this article. 📊 Understanding Your Hyperdrive Credit Balance Hyperdrive credits (HDC) power AI-assisted features across Search Atlas. Your credit balance is displayed under Avatar → Billing → Plans & Top-ups (Billing), but in some situations the number shown may not match what the system has recorded internally. Common causes include: - Account reactivation: Credits that were active before a subscription lapse may not restore automatically when the account is reactivated. - Payment processing delays or failures: If a payment did not complete successfully, bonus credits tied to that payment may be withheld or removed. - VIP or challenge bonus credits: Credits awarded as part of a VIP Summit, challenge, or promotional entitlement are applied separately and may take additional time to appear. - Display lag: Occasionally, the dashboard refreshes on a slight delay and shows a stale number. Try logging out and back in to force a refresh. 🛠️ Steps to Troubleshoot a Credit Discrepancy 1. Refresh your session: Log out of Search Atlas, clear your browser cache, and log back in. Check your credit balance again. 2. Confirm your email: Make sure you are logged in to the account that was used during purchase. If you have multiple accounts or recently changed your email, credits may be on a different account. 3. Check your payment status: If your most recent payment failed or is pending, credits tied to that billing cycle may be on hold. Resolve any outstanding payment issues first. 4. Wait up to 24 hours: Bonus credits from VIP or promotional purchases can take up to 24 hours to be applied after your entitlement is confirmed. 5. Contact support if the discrepancy persists: If your dashboard shows a significantly different number than expected — for example, 100 credits displayed versus only 3 usable — this is a known reconciliation issue that requires manual review by our team. Do not attempt to purchase additional credits before speaking with support. ⚠️ Important: Do Not Repurchase to Fix Access Issues If your VIP access is missing or your credits appear incorrect, purchasing again will not resolve the underlying issue and may complicate the reconciliation process. Our support team can verify your entitlements, correct your credit balance, and restore VIP access without any additional charge. 💬 Get Help from Our Team If you have followed the steps above and still cannot access your VIP content or your Hyperdrive credit balance is incorrect, our team is ready to investigate and fix the issue for you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. When you reach out, please have the following ready to help us resolve your case faster: - The email address used during your VIP or credit purchase. - The approximate date of purchase or payment. - A screenshot of your current credit balance on the dashboard. - A brief description of what you expected versus what you see. Additional Notes Check inbox for email containing video access details or redemption link; check spam/promotions folder. If found, click redemption link directly to activate (do not share, it is tied to your account). Also: refresh dashboard or log out/in to see up-to-date credit balance before contacting support.

⚡ HyperDrive Credits: Expiration, Errors & Troubleshooting

🔍 What Are HyperDrive Credits? HyperDrive Credits (HDC) are the resource units used to power advanced Search Atlas actions such as generating cloud stacks and submitting PRs through HyperDrive. Your account receives a set allocation of credits each billing cycle, and additional credits can be purchased separately. 📅 Do HyperDrive Credits Roll Over? No — HyperDrive Credits do not carry forward to the next billing month. Credits that are part of your monthly subscription allocation expire at the end of each billing cycle and reset when your subscription renews. This means any unused monthly credits are cleared when a new cycle begins. Bulk-purchased or invoiced credits are separate from your monthly allocation and are intended to persist beyond your billing cycle. If you purchased additional credits outside of your subscription and noticed they disappeared, this may have been caused by a platform issue that has since been resolved — see the section below for details. 🛠️ Known Issues That Have Been Resolved Our engineering team investigated and fixed several issues that affected HyperDrive Credit balances and functionality. Here is a summary of what was addressed: - Bulk-purchased credits not persisting: A bug caused invoiced and bulk-purchased credits to be written to the monthly credit key, which meant they were wiped out when the subscription renewed. This has been fixed. - Missing credits after billing migration: A platform migration did not correctly transfer all existing customer credit quotas. This was identified and corrected. - Elevated API error rate: A 2.42% error rate was detected across HyperDrive Credit API calls. The root cause was investigated and resolved. - Cloud stack build errors: An error code issue affecting cloud stack generation has been fixed in an upcoming release, along with updated error messaging to make issues clearer. If your account was affected by any of these issues before the fixes were applied, your credit balance may not have reflected the correct amount. Credits lost due to these bugs should now be restored or corrected. If you believe your balance is still incorrect, please reach out using the support instructions at the bottom of this article. ⚠️ Why Am I Getting Errors When Generating Cloud Stacks or Submitting PRs? If you encounter an error when trying to use HyperDrive features, the most common causes are: - Insufficient credits: Your monthly allocation may have expired or been fully used. Check your current credit balance via Avatar → Billing → Plans & Top-ups (Billing). - Billing cycle reset: Credits reset at the start of each billing cycle. Actions attempted immediately after renewal may briefly show reduced balances while the system updates. - Temporary API issue: A known error rate affecting HyperDrive Credit API calls has been resolved. If you experienced errors in the recent past, please retry the action. - Cloud stack build error: A specific error code related to cloud stack generation has been identified and a fix is being released shortly. If you are seeing a build error, this may be the cause. ✅ Steps to Troubleshoot HyperDrive Credit Errors 1. Log in to Search Atlas and navigate to your account or billing dashboard. 2. Check your current HyperDrive Credit balance to confirm credits are available. 3. If your balance looks correct but you are still seeing errors, refresh the page and retry the action. 4. If you purchased bulk or invoiced credits and they are not reflected in your balance, this may be related to a previously resolved bug — contact support for a manual review. 5. If errors persist after retrying, note the exact error message shown and contact our support team with that information. 💡 Tips to Make the Most of Your Credits - Plan your cloud stack generation and PR submissions before the end of your billing cycle to avoid losing unused monthly credits. - If you anticipate needing more credits than your monthly allocation provides, consider purchasing additional credits in advance so they are available when needed. - Monitor your credit balance regularly through the account dashboard to avoid unexpected shortfalls. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎟️ Universal Credits for Trial Accounts

Search Atlas trial accounts now receive a dedicated Universal Credits allocation with clear messaging and a seamless path to upgrade. Understanding how trial credits work helps you make the most of your trial period and transition to a paid plan without interruption. ✨ What's New Trial accounts are now fully integrated into the Universal Credits system with rules designed specifically for the trial experience. Rather than receiving the full credit allocation of the plan you signed up for, trial accounts receive a reduced allocation — 50% of what that plan normally includes. This gives you meaningful access to the platform's features while keeping the trial experience distinct from a full paid subscription. Every capped resource is guaranteed at least 1 credit, so no feature is completely locked off during your trial. Additionally, any actions that carry unlimited allocations on your chosen plan remain unlimited during the trial as well, so you never lose access to those capabilities. 🛠️ How to Use It 1. Sign up for a Search Atlas trial on any available plan. Your Universal Credits allocation is automatically set to 50% of that plan's standard credits the moment your trial begins — no setup required. 2. Use the platform normally. Your trial credit balance is visible in the same place as it would be on a paid plan, so you always know where you stand. 3. If you exhaust your trial credits, you will see a dedicated message letting you know your trial credits are used up, along with a direct link to activate a paid plan and continue without interruption. 4. Click the upgrade link in that message (or navigate to your billing settings) and activate a paid plan. Your full paid-plan credit allocation becomes available immediately on your very next action — no waiting period, no manual reset needed. 📋 What to Expect Trial accounts receive 50% of the credit allocation associated with the plan selected at sign-up, with a minimum of 1 credit guaranteed for every resource that has a cap. Resources that are unlimited on your chosen plan stay unlimited throughout your trial. When your trial credits run out, the message you see is distinct from the limit message shown to paid subscribers — it is specific to the trial experience and includes a direct path to upgrade. Paid plan customers are completely unaffected by these changes; their credit limits, balances, and messaging remain exactly as described in the main Universal Credits article. If you upgrade while your trial credits are exhausted, your full paid-plan allocation (minus any credits already consumed during the trial) is restored the instant your upgrade is confirmed — there is no delay and nothing to manually reset. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Transfer Hyperdrive Credits to Correct Account

📋 Issue Overview If you purchased a VIP plan or Hyperdrive credits using a different email than your main Search Atlas account, the credits may be applied to a trial account instead of your paid subscription. This commonly happens when signing up with a personal email rather than your organization email. ✅ Resolution Steps Our support team can transfer Hyperdrive credits and quotas to the correct account. Here is the process based on a recent successful resolution: 1. Identify the email address used for the incorrect purchase (e.g., personal email). 2. Identify the correct Search Atlas account email where credits should be applied. 3. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. 4. Provide both email addresses and request a transfer of Hyperdrive credits and quotas to the correct account. 5. The support team will escalate to the Higher Tier team to process the transfer. 6. Once completed, verify the credits and quotas appear in your correct account. 🔍 Verification After the transfer, log in to your correct Search Atlas account and check your Hyperdrive credit balance and quota limits to confirm the update. In a recent case, the customer confirmed: "I can see the updates in the quota and HDC." 🛡️ Prevention Tips - Always use your primary Search Atlas account email when purchasing VIP plans or Hyperdrive credits. - Double-check the email address at checkout before completing payment. - If managing multiple emails, ensure your billing and account emails are aligned in your profile settings. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔓 Unfreeze a Frozen Project in Search Atlas

🎬 Video Walkthrough The fastest way to unfreeze a project is to follow the short video below. It shows the exact location of the unfreeze option in the Search Atlas UI so you can complete the process in seconds. [Embed video walkthrough here] ❄️ What Does a Frozen Project Mean? A project in Search Atlas can become frozen for a number of reasons. While a project is frozen, tracking and data collection are paused. Unfreezing it restores full functionality. 🗺️ How to Unfreeze a Project Follow these steps to unfreeze a frozen project: 1. Log in to Search Atlas and navigate to your Project List from the left-hand sidebar or the main dashboard. 2. Locate the frozen project — it will display a frozen or paused indicator next to the project name. 3. Look for the options available on the frozen project's row and select the unfreeze or reactivate action. 4. Confirm the action if prompted. The project should return to an active state. ✅ How to Confirm the Project Is Unfrozen After unfreezing, check the following to make sure the project is active again: - The frozen or paused indicator is no longer visible next to the project name. - Clicking into the project shows live data and active tracking. - Sub-tools within the project are accessible without any restriction messages. 🔄 Still Cannot Unfreeze the Project? If you are unable to unfreeze a project on your own, please have the following ready before reaching out to support: - The name of the frozen project - Your Search Atlas account email - Any error or restriction message you are seeing 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

✅ Confirming Your Summit Golden Circle Bonus Credits

What This Article Covers If you clicked your Summit Golden Circle bonus link and saw a successful confirmation message but didn't notice any visible change in your account afterward, you're in the right place. This article explains what to expect, where to check your credit balance, and what to do if something looks off. What Happens When You Apply a Bonus Link When you click a Summit Golden Circle bonus link, the system processes your credit in the background. Here is what you should know: - A success message means the link was accepted and the credit request was submitted to your account. - The credit may take a few minutes to fully reflect across your account. - You will not always see an immediate on-screen counter update or pop-up confirmation beyond the initial success message — this is expected behaviour, not an error. How to Verify Your Hyperdrive Credits Were Applied Follow these steps to confirm your Summit bonus Hyperdrive Credits are showing correctly: 1. Log in to your Search Atlas account if you are not already signed in. 2. Check your current credit total within your account and compare it to what you had before applying the bonus link. Your new credits should be reflected once processed. 3. If the page still shows your previous balance, perform a hard refresh of your browser (press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac) to clear any cached data. 4. If your balance still has not updated, log out of your account completely and log back in to prompt the platform to sync your latest account data. When to Be Concerned In most cases, the success message is reliable and your credits will appear within a few minutes. However, you should reach out for manual verification if: - A noticeable amount of time has passed and your credit balance has not changed. - You receive an error message when attempting to use or view your credits. - You are unsure whether the bonus link was applied to the correct account. When contacting support, please have the following ready: your account email address, the bonus link you used (or the Summit Golden Circle campaign it came from), and a screenshot of your current credit balance so our team can verify and manually confirm the application on your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Check and Switch to Universal Credits

💡 What Are Universal Credits? Universal Credits is Search Atlas's unified credit system that consolidates usage across multiple tools into a single, flexible balance. Instead of managing separate credit pools for different features, Universal Credits gives you one shared balance you can spend across the platform — making it easier to track usage and allocate resources where you need them most. 🔍 Am I Already on Universal Credits? To check whether your account has been migrated to Universal Credits, follow these steps: 1. Log in to your Search Atlas account. 2. Look at your credit balance displayed in the platform header or billing area. 3. If your balance is shown as a single unified total (rather than separate credit types per tool), your account is on Universal Credits. 4. If you see distinct credit pools labelled per feature or tool, your account is still on the legacy credit system. Note: Trial accounts have a capped Universal Credits balance. If you exhaust your trial credits, you will see an upgrade prompt — this is expected behaviour. 🚀 How to Switch to Universal Credits The switch to Universal Credits is a one-way, instant migration — once you move to Universal Credits, the change cannot be reversed. Before switching, make sure you are comfortable with this and have reviewed how your current credits will be affected. If the option to switch is available on your account, you will see it in your billing or account settings. The migration is applied immediately after confirmation. Important: Not all accounts will see the self-serve switch option at the same time, as rollout is managed via a feature flag. If you do not yet see the option, it may not be available for your account tier or region yet. ⚙️ Where Universal Credits Are Used Once on Universal Credits, your balance is shared across tools throughout the platform, including: - Authority → Cloud Stacks — Cloud Stack creation starts from 15 credits per stack. - Authority → PR Distribution — Publishing press releases and AI projects. - Authority → Indexer — Submitting URLs for indexing. - Authority → QUEST AI Visibility — Running visibility analyses. - Authority → Campaigns — Creating and managing outreach campaigns. Keep an eye on your unified balance as you use these tools, since all activity draws from the same pool. ❓ Frequently Asked Questions Can I switch back after migrating? No. The switch to Universal Credits is one-way and cannot be reversed. Review your current usage carefully before confirming. I'm on a trial — why do I see an upgrade prompt? Trial accounts have a capped Universal Credits balance. When that cap is reached, you will be prompted to upgrade your plan to continue using credit-based features. The switch option is not visible in my account. Why? Rollout of the self-serve switch is gradual. If you do not see the option yet, your account may not have been included in the current release. You can request assistance via the chat widget (see below). Will my existing credits carry over? Credit conversion rates are applied during migration. The exact exchange rate depends on your account type. If you have questions about how your balance will be converted, contact our team before switching. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔐 Universal Credits Access for Shared Admin Users

Overview Universal Credits (UC) are a flexible credit balance used across Search Atlas tools. However, access to Universal Credits is not automatically granted to every user with Admin permissions on a shared account. This article explains how UC access works for shared admin users and what steps to take if access is needed. Why Can't I Use Universal Credits as a Shared Admin? Even if you have Admin access and can see a Universal Credits balance, shared Admin users may not be able to spend Universal Credits. This is a known access limitation tied to how account permissions are structured for shared users. What Is the Difference Between Admin and Subscription Owner? It is important to understand the distinction between these two roles: - Subscription Owner: The person who purchased the Search Atlas plan. They have full access to Universal Credits and related account settings. - Shared Admin: A team member invited to the account and assigned the Admin role. Admins have broad platform permissions but may not automatically have Universal Credits spending access. How to Get Universal Credits Access as a Shared Admin If you are a shared Admin who needs Universal Credits access, this requires a backend change by our support team. To request this: 1. Reach out to our support team and explain that you need Universal Credits access enabled for a shared Admin user. 2. Provide the relevant account details, such as the shared Admin user's email address, so our team can locate the correct account. 3. Our team will review the request and apply the necessary permission update. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🖥️ Website Studio Credits, Edits, and Visual Editor Guide

🔍 Overview Website Studio lets you build and refine your website using two methods: the chat interface and the visual editor. Understanding how credits are consumed — and knowing which tool to use for each task — will help you work efficiently and avoid unexpected charges. 💳 How Credits Are Charged for Chat-Based Edits Every time you send a message to the chat that results in a change to your website, one credit is consumed. This applies regardless of how small the change is. To use your credits wisely, try to combine multiple changes into a single chat message rather than sending separate messages for each individual change. Example:"Change the hero headline to 'Grow Your Business' and update the button color to dark blue." — This counts as one credit instead of two. ✏️ Making Edits With the Visual Editor (No Credit Charged) The visual editor allows you to make direct, manual changes to your website without consuming any credits. This is the best option for small text tweaks, formatting adjustments, or any change you can make yourself without AI assistance. To access the visual editor, open your site in Website Studio and look for the visual editing option within the platform. 🗑️ Deleting a Line or Element If you need to remove a specific line, text block, or element from your site, you can use either method: - Visual editor: Select the element you want to remove and use the available editing controls to delete it. The exact steps may vary depending on the element type. - Chat interface: Ask the chat to remove the element for you — keep in mind this will use one credit. If you are unsure how to delete a specific element in the visual editor, using the chat to request the removal is a reliable alternative. ⚡ Chat vs. Visual Editor: When to Use Each - Use the chat when you want the AI to generate new content, restructure a section, or make several complex changes at once. - Use the visual editor when you are making small, precise changes that do not require AI assistance — this preserves your credits. 🙋 Still Have Questions? If you are unsure how a specific action will affect your credit balance, or if you believe credits were charged incorrectly, please reach out to our support team with your project name and a description of the action you performed so we can investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Transfer VIP and HyperDrive Credits Between Accounts

🧭 Overview If you purchased a VIP upgrade or received HyperDrive credits using a different email address than the one registered to your Search Atlas account, those benefits will not appear automatically. This article explains what to do so our team can apply them to the correct account. ⚠️ Why This Happens This situation most commonly occurs when: - You registered for an event or promotion (such as the Agentic Marketing Summit) using a business or personal email that differs from your Search Atlas login. - Your Search Atlas account was migrated or recreated under a new email address. - You have multiple Search Atlas accounts and purchased under the wrong one. Because VIP benefits and HyperDrive credits are tied to the email used at checkout, our support team must manually verify and transfer them to your active account. 📋 What You Need Before Contacting Support To speed up the transfer, have the following information ready: - Purchase email: The email address used when you bought the VIP upgrade or received HyperDrive credits. - Account email: The email address registered to your active Search Atlas account. - Proof of purchase: An order confirmation, receipt, or any email referencing the upgrade or credit allocation. - Credit or benefit details: The number of HyperDrive credits or the specific VIP tier you purchased. 🛠️ How to Request a Transfer 1. Log in to your Search Atlas account at app.searchatlas.com. 2. Open the chat widget in the bottom-right corner of the platform and type human teammate to reach our support team. 3. Provide the purchase email, account email, and proof of purchase listed above. 4. Our team will verify your purchase and manually apply the benefits to your correct account — typically within one business day. ✅ What Happens After the Transfer Once our team completes the transfer, you can expect the following: - VIP benefits will be active on your account, and any lingering upgrade prompts will be removed. - HyperDrive credits will appear in your account balance and be available to use immediately. - You will receive confirmation through the chat conversation that the transfer is complete. 💡 Tips to Avoid This Issue in the Future - Always use the same email address for promotions, events, and purchases that you use to log in to Search Atlas. - If you have multiple email addresses, check which one is registered to your active Search Atlas account before completing any purchase. - After any upgrade or credit allocation, verify the benefits appear in your account within 24 hours and contact support promptly if they do not. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔧 Fix Hyperdrive Credits Checkout Card Selection Error

🔍 What Is This Issue? When purchasing Hyperdrive credits, some customers see a checkout screen that recognises a saved card but does not allow them to select it. The screen may prompt you to use a different card, even if no other card is on file. This prevents the purchase from completing through the normal checkout flow. This is a known interface issue that has been investigated by our engineering team. The steps below will help you complete your purchase. ⚙️ What to Do If you encounter the card-selection error during Hyperdrive credits checkout, the confirmed fix is to use a direct checkout link that bypasses the broken card-selection interface and takes you straight to a working payment screen. Follow the steps below to get your direct checkout link and complete your purchase without waiting for a support agent. 1. Use the direct checkout link request form: Navigate to your account's Billing section. Look for a "Having trouble checking out?" option or a link to request an alternative checkout page. If this option is visible, click it to have a direct checkout link generated for your account automatically. 2. If no self-serve option appears: Contact our support team via the chat widget (bottom-right corner of any page in the platform) and tell them you are seeing the card-selection error on the Hyperdrive credits checkout screen. The agent will send you a direct checkout link immediately. 3. Click the direct checkout link to open an alternative checkout page. 4. Complete your payment on the new page using your saved card — the card should be selectable here without any issues. 5. Once payment is confirmed, your Hyperdrive credits will be added to your account automatically. ✅ How to Verify Your Credits Were Added After completing the purchase, check your Hyperdrive credit balance inside the platform to confirm the credits were applied correctly. The total should reflect your previous balance plus the newly purchased amount. If the credits do not appear within a few minutes of a successful payment, contact support so the team can verify the transaction on their end. 💡 Things to Keep in Mind - This issue affects the checkout interface only — your saved card details are stored correctly and remain valid. - Using the direct checkout link is the confirmed working solution for this error. - Do not attempt the purchase multiple times through the broken interface, as repeated failed attempts may cause unexpected behaviour with your checkout session. 🆘 Need More Help? If you need further assistance, use the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Reference the card-selection error on the Hyperdrive credits checkout screen so the agent can send you a direct checkout link right away.

🛠️ Request Credits or Compensation for Unusable Services

🔍 Overview If you are unable to use core Search Atlas features such as OTTO, Content Genius, or Digital PR services, and this is impacting the value you receive from your subscription, you may be eligible for account compensation in the form of Hyperdrive Credits (HDC). This article explains what to expect and how to request a review. ⚙️ What Compensation May Look Like Search Atlas does not offer automatic refunds, but our support team can review your account on a case-by-case basis. Where a genuine service disruption or usability issue is confirmed, the team may offer: - Non-recurring Hyperdrive Credits added to your account — these do not expire and are applied as a one-time exception. - Reversal of charges for misconfigured features — for example, if a Cloud Stack was changed or created by mistake, no credits will be deducted once the issue is confirmed and corrected. Compensation decisions are made individually and depend on the nature of the issue, how long it has been ongoing, and what services were affected. 📋 Before You Contact Support To help our team review your situation quickly, gather the following information in advance: - Which specific features you cannot access or use (for example: OTTO, Content Genius, Digital PR campaigns). - How long the issue has been affecting your account. - Any error messages or unusual behaviour you have noticed. - The names or IDs of any projects or campaigns that may have been misconfigured. 🚀 Steps to Request a Compensation Review 1. Check your current feature access. Log in to Search Atlas and attempt to use the affected feature. Note any error messages or restrictions you see. 2. Review your active projects. If you believe a Cloud Stack or other configuration was set up incorrectly, identify the project name or ID so you can reference it clearly. 3. Delete any misconfigured items if instructed. If a support agent confirms a Cloud Stack or campaign was created in error, delete it from your account as directed. No credits will be deducted for confirmed mistakes once the issue is reviewed. 4. Contact the support team via live chat. Open the chat widget and describe your situation. Include the details you gathered above so the agent can investigate without delays. 💡 Digital PR Campaign Discovery and Indexation Metrics Notice - Compensation such as non-recurring Hyperdrive Credits is granted as an exception, not a standard policy. Not every request will result in credits. - If you are experiencing issues with Digital PR campaign discovery returning no opportunities, this is a known area the engineering team has been actively working on. Mention this specifically when you contact support so the agent can check the latest status for your account. - Indexation metrics in some accounts may have shown inflated results due to a resolved platform issue. If your ranking or indexation data looks inconsistent, flag this during your support conversation. - Our AI chat assistant is not able to approve compensation or access your billing details. To receive a credit decision, you must speak with a human teammate. 🤝 Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ Fix Site Metrics and Credit Refresh Issues

🔍 Overview Two related issues sometimes catch Search Atlas users off guard: Site Metrics not returning data and plan credits not updating immediately after an upgrade. This article explains both, what causes them, and exactly what to do to resolve each one. 📊 Why Site Metrics May Not Be Working Site Metrics pulls live data from external providers whenever you run an analysis. If something goes wrong during that request, you may see a blank result, a loading spinner that never finishes, or an error message. The most common causes are: - Temporary server errors: A background process that fetches provider data occasionally returns an error (HTTP 500). This is resolved automatically, but retrying after a few minutes usually fixes it immediately. - Insufficient fresh-data credits: Each time you request up-to-date metrics for a site, one "fresh provider call" credit is consumed. If your plan quota is exhausted, the system falls back to cached data or skips the request silently. - LLM Visibility toggle unresponsive: The AI Visibility toggle inside Site Metrics may appear clickable but not respond. This is a known UI issue that has been resolved in a recent release — refreshing your browser or clearing your cache usually corrects it. ⚙️ How to Run a Site Metrics Analysis 1. In the left sidebar, click Site Metrics, then select All Sites. 2. Enter the domain you want to analyse in the search bar and click Analyze. 3. If the results look outdated or fail to load, navigate to Keywords → Keyword Research (History tab) to check whether a previous run completed successfully. 4. To force a fresh data pull, click Analyze again. If your plan has remaining fresh-call credits, new data will be fetched immediately. 5. If you need to review AI-powered visibility data, navigate to AI Visibility in the left sidebar and ensure the AI Visibility toggle is active. If the toggle is unresponsive, do a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac). 💳 Why Credits Did Not Change After Upgrading to $199 After upgrading your plan, you may notice that your available credits look the same as before. This is expected behaviour in most cases, and here is why: - Credits refresh at your billing cycle renewal, not at the moment of upgrade. When you move to a higher plan mid-cycle, your new credit allowance takes effect at the start of your next billing period. The credits you had remaining from your previous plan stay in place until then. - The credit-status display can lag. There is a known intermittent issue where the credit counter shown in the platform under-reports your remaining balance. The actual quota available to the system may be higher than what is displayed. This means analyses may succeed even when the counter reads zero. - Fresh provider call quota: The specific quota that controls how many times Site Metrics can fetch live data (allowed_site_explorer_fresh_provider_calls) is being wired into plan configurations as part of an upcoming release. Until that update is fully deployed, some plan tiers may not yet reflect the correct fresh-call limit in the UI. ✅ What to Do Right Now 1. Check your current plan and renewal date: Go to your account settings and confirm when your billing cycle renews. Your new credit limits will apply from that date. 2. Try your analysis anyway: Because the credit display can lag, your account may already have access to more fresh calls than the counter shows. Click Analyze in Site Metrics → All Sites and see if the request completes successfully. 3. Refresh your browser: A hard refresh clears stale UI state and forces the platform to re-read your current credit balance from the server. 4. Wait for the billing cycle to renew: If you are still within your current period, your upgraded quota will be fully available from your next renewal date. 🚀 Quick Reference: Site Metrics Navigation - All Sites list: Left sidebar → Site Metrics → All Sites - Site overview and AI Visibility activation: Left sidebar → Site Metrics → Overview - AI Visibility detail: Left sidebar → Site Metrics → AI Visibility - Keyword data: Left sidebar → Keywords (Keyword Research) - Page-level data: Left sidebar → Site Metrics → Pages - Topical authority view: Left sidebar → Site Metrics → Topical Dominance 💬 Still Need Help? If you have followed the steps above and Site Metrics is still not working, or your credits do not look right after your billing cycle has renewed, our team can investigate your account directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Before reaching out to support, have ready: your account email, the date you upgraded, credit balance before and after upgrade, and any error messages observed. Also: log out and back in to force an account sync.

📊 Expand AI Visibility Project Slots on Your Plan

🔍 What Are AI Visibility Projects? AI Visibility projects let you monitor and improve how your brand appears across AI-powered search engines and large language models (LLMs) like ChatGPT, Perplexity, and Google AI Overviews. Each project tracks a specific domain or brand, and the number of projects you can create depends on your current Search Atlas plan. 📋 How Many AI Visibility Projects Can I Create? The number of AI Visibility projects included in your plan varies by subscription tier. Most plans include a set number of project slots, and once you reach that limit, you will not be able to create additional projects without expanding your quota. Here is a general overview: - Starter Plan: Access to 1 AI Visibility project (available via a 30-day promotional activation). - Higher-tier plans: A defined number of project slots based on your subscription. Check your current quota inside the platform under Avatar (top-right) → Billing (Plans & Top-ups). To see exactly how many AI Visibility project slots your plan includes, click your avatar (top-right) and go to Billing (Plans & Top-ups) inside the platform. Your available and used slots are displayed there. ➕ How to Add More AI Visibility Projects Beyond Your Limit If you have used all your available AI Visibility project slots and need more, you have two options: 1. Upgrade your plan: Moving to a higher-tier subscription increases the number of AI Visibility project slots included by default. Click your avatar (top-right) and go to Billing (Plans & Top-ups) to review the available plans to find one that meets your needs. 2. Top up your quota: Some plans allow you to purchase additional AI Visibility project slots on top of your existing plan without upgrading. Under Avatar → Billing (Plans & Top-ups), look for the AI Visibility Projects row and select the option to add more slots. You will be directed to billing to complete the purchase. If you see an Unlimited label next to AI Visibility Projects in your Quotas dropdown alongside a Go to billing to Top Up button, this is a known display issue that our team is actively resolving. Your actual entitlement is based on your plan, not the label shown. Use the Top Up option or contact support for clarification. 🤖 Can I Also Add More OTTO SEO Projects? Yes. OTTO SEO projects have their own separate quota, independent of AI Visibility projects. If you need additional OTTO SEO project slots, the same options apply: - Upgrade to a plan that includes more OTTO SEO projects by default. - Purchase additional OTTO SEO slots via Avatar → Billing (Plans & Top-ups) if top-up is available on your plan. Both AI Visibility and OTTO SEO project slots can be managed from the same Avatar → Billing (Plans & Top-ups) area. ⚠️ Common Issues and What They Mean - The "Activate" button appears but nothing happens: If you are at zero available AI Visibility project slots and still see an Activate button with no error or prompt, this is a known issue. Our engineering team has resolved the underlying problem, but if you continue to experience this, please reach out via the chat widget. - Your project count looks lower than expected: If the AI Visibility dashboard shows fewer projects than your plan entitles you to, this is a known display bug currently under review. Your projects are not deleted — it is a visibility issue only. Our team is working on a fix. - Quotas show "Unlimited" incorrectly: As noted above, this is a display inconsistency being corrected. Your true limit is defined by your plan tier. 🛠️ Step-by-Step: Check and Expand Your AI Visibility Quota 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and go to Billing. 3. Open the Plans & Top-ups tab. 4. Find the AI Visibility Projects row to see your current usage and available slots. 5. If you need more slots, click Top Up or navigate to Billing to upgrade your plan. 6. After completing your purchase, return to the AI Visibility section and create your new project. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗑️ Delete a Deep Freeze Website in LSEO SEO Automation

🧊 What Is Deep Freeze Mode? Deep Freeze is a paused state for a website project inside LSEO SEO Automation. When a site is frozen, OTTO stops actively optimising it, but the project remains in your account. You can still delete a Deep Freeze project at any time — no waiting period or unfreezing step is required. 🗑️ How to Delete a Deep Freeze Website Immediately 1. In the left sidebar, click OTTO SEO → All Sites (SEO Automation) to open the SEO Automation dashboard (/seo-automation-v3). 2. Locate the website project that shows the Deep Freeze status indicator. 3. Open the options menu for that project (look for the three-dot or kebab menu icon on the project card or row). 4. Select Delete from the dropdown options. 5. Confirm the deletion in the prompt that appears. The project is removed immediately. You do not need to unfreeze the site first, and there is no mandatory waiting period before deletion completes. ⚠️ What to Know Before You Delete - Deletion is permanent. All OTTO configurations, deployed optimisations, and automation history for that site will be erased and cannot be recovered. - Active deployments are not automatically reversed. Any on-page changes OTTO already published to your site remain live. If you want to roll those back, do so before deleting the project. - The website slot is released. Once deleted, the website no longer counts against your connected-site limit, and you can add a different site in its place. ❓ Frequently Asked Questions Do I need to unfreeze the site before deleting it? No. You can delete the project directly from Deep Freeze mode without going through any unfreezing process. How long does deletion take? Deletion is instant. As soon as you confirm the prompt, the project is removed from your dashboard. Can I recover a deleted Deep Freeze project? No. Deletion is irreversible. If you think you may want to use the project again in the future, consider leaving it in Deep Freeze rather than deleting it. Will deleting the project affect my live website? Deleting the project in Search Atlas does not automatically undo changes that OTTO already deployed. Review and reverse any live optimisations through your CMS or site editor if needed before you delete. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Universal Credits After a Plan Downgrade

📋 Overview When you downgrade your Search Atlas subscription — for example, moving from a trial Growth plan to a Starter plan — your Universal Credits (UC) balance and allocation may change. This article explains what to expect after a plan change and how to get support if your credits are not reflecting correctly. 🔄 What Happens to Your Credits When You Downgrade Downgrading your plan can affect your Universal Credits balance. Depending on your account, credits may be reset or reallocated to reflect the new plan tier. If you notice your Universal Credits balance has changed or disappeared after a downgrade, this is related to how credit allocations are applied when a plan change takes effect. ⚠️ Common Issues After a Plan Change After a downgrade, some customers experience unexpected credit behaviour. Here are the most common situations: - Credits show as zero or lower than expected after downgrading: Your credit balance may have been reset as part of the plan change. If this does not resolve on its own, our team can investigate and restore credits where applicable. - Credits purchased separately are not appearing: If you bought additional Universal Credits and they are not reflected in your balance after a downgrade, this may require a manual review by our team. - A tool is blocked with a quota-related message: Some features require Universal Credits to be correctly registered in your account quota. If you see a quota or access error after a plan change, our team can resolve it. ✅ What to Do If Your Credits Are Missing 1. Note your current plan name and the date your downgrade took effect. 2. Note the exact credit balance you see in your account and any error messages displayed. 3. Contact our support team with these details so we can investigate and restore your credits where applicable. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Switch to Universal Credits: Eligibility and Migration Guide

🔍 What Are Universal Credits? Universal Credits (UC) is Search Atlas's modern billing system that replaces the legacy per-product quota model. Instead of managing separate limits for each tool, you draw from a single shared credit pool across all platform features — giving you more flexibility and control over how you use your plan. ✅ Am I Eligible to Switch? Eligibility for migrating to Universal Credits depends on your current account and billing type. Not all accounts have the migration option available — eligibility is determined on the backend based on your plan configuration. If you are unsure whether your account is eligible, contact our support team and they will confirm your eligibility status and assist you with the migration process. ⚙️ How the Migration Works The switch to Universal Credits involves converting your existing per-product quotas into a Universal Credits balance. The migration is managed on the backend by our team, and your support agent will walk you through what to expect during the transition. Once migrated, all platform tools draw from your shared UC pool instead of individual quotas, giving you unified control over your credit usage across features. 📊 When Should I Consider Switching? Here are the key factors to consider before deciding when to switch: - Remaining quotas: Your existing per-product quota will be converted to Universal Credits as part of the migration process. Your support agent can clarify how the conversion will apply to your specific account. - Workflow impact: After migration, all tools share a single pool. If you heavily use one specific tool, consider how your UC balance will support that usage pattern. - Timing: We recommend reviewing your current usage patterns before committing to the switch and asking your support agent any questions about timing or credit conversion beforehand. 🛠️ How to Request the Switch Because Universal Credits migration is managed on the backend and eligibility varies by account, the process is initiated with the help of our support team. When reaching out, please have the following ready: - Your Search Atlas account email or project name - Your current plan type (if known) - Any questions about timing or credit conversion you would like clarified before the switch If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

HDC Promotional Credit Emails – Verification & Troubleshooting

🧾 What Are HDC Promotional Credit Emails? Search Atlas occasionally runs promotional campaigns that reward users with HDC (HyperDrive Credits). These campaigns may include competitions, milestone rewards, beta participation bonuses, or partner promotions. When you qualify, you receive an email notification outlining the credit amount and any associated conditions. Receiving the email means you have been identified as eligible — it does not always mean the credits have been deposited at the exact moment the email is sent. Credits are typically applied after a campaign concludes or a verification step is completed on our end. 📋 How HDC Promotional Credits Are Awarded The timing of when credits appear in your account depends on the type of campaign referenced in your email. In general, credits are not always instant — there may be a processing period between when the promotional email is sent and when the balance is actually updated in your account. This is expected behavior and does not indicate an error. If your email references a competition or leaderboard, credits are typically awarded only after the competition period has officially ended and final standings have been confirmed. Seeing a leaderboard page without a credited balance while the competition is still active is normal. 🔍 How to Check Your HDC Credit Balance To verify whether your promotional credits have been applied, log in to your Search Atlas account and navigate to the top-right avatar → Billing (Billing). If the credits have been applied, they should be visible there. If you are unsure where to find this, or if you have logged in and cannot locate your balance, contact our support team for direct assistance. 🏆 What to Do If Credits Have Not Appeared If you received a promotional email but do not see the corresponding HDC credits in your account, please allow some time for processing — credits are not always applied immediately at the time the email is sent. If a reasonable amount of time has passed and your balance has not updated, reach out to our support team with the following information ready: - The email address associated with your Search Atlas account - The subject line or date of the promotional email you received - A description of the credit amount or campaign referenced in the email - Any screenshots of the email or your current account balance, if available Having these details ready will allow our team to locate your account and verify the credit status quickly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Purchasing Data Aggregator Credits During Free Trial

🔍 Overview During your Search Atlas free trial you can still purchase credits for Data Aggregator and Network Submissions. Credits are consumed when you submit business listings to data aggregators or citation networks. This guide explains how to add credits without upgrading your plan. ⚙️ Prerequisites - An active Search Atlas free trial account - Access to the platform dashboard - A valid payment method on file 🛒 Step-by-Step Purchase Process 1. Log in to your Search Atlas account. 2. Open the left sidebar and click Local. 3. Select Local Citations from the submenu. 4. In the Local Citations dashboard locate the Data Aggregator or Network Submissions section. 5. Click the Buy Credits or Add Credits button next to the credit balance display. 6. Choose the number of credits you want to purchase. Each aggregator submission costs 40 credits. 7. Review the order summary and confirm your payment method. 8. Click Confirm and Pay to complete the purchase. 9. After payment succeeds the credit balance updates immediately. 💡 Important Notes - Purchasing credits does not end or convert your free trial. - Credits are non‑refundable and do not expire. - You can buy credits multiple times during the trial. - If the Confirm and Pay button does not respond, refresh the page and try again. ❓ Troubleshooting - Credits not appearing: Wait a few minutes then refresh the Local Citations page. - Payment declined: Verify your card details and billing address, then retry. - Button unresponsive: Clear browser cache or try an incognito window. 🤝 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes Credits are consumed only when you confirm and pay for a submission. Each aggregator submission consumes credits, so these actions are billed separately from your subscription. This is why you may see a prompt to purchase credits even though you are inside a free trial. Credits are shared across Data Aggregator and Network Submissions. If credits do not appear after a successful charge, open the chat widget in the bottom-right corner of the platform and type 'human teammate' to be connected with a member of our team.

💳 Which Items Are Eligible for Hyperdrive Credits?

Hyperdrive Credits can be used to pay for most items available in Search Atlas. This makes it easy to apply your credits toward the tools and features you use most. If an item is not eligible for payment with Hyperdrive Credits, you will be notified at checkout. Specifically, the credits toggle will not be available for ineligible items, so there is no guesswork involved — if you can see and enable the toggle, the item is eligible. To summarize how eligibility works at checkout: - Most items support Hyperdrive Credits as a payment method. - If an item cannot be purchased with credits, the credits toggle will be hidden or unavailable on the checkout screen. - No additional steps are needed on your part — ineligible items are clearly and automatically flagged. If you are unsure whether a specific item is eligible, the quickest way to check is to proceed to checkout and look for the credits toggle. If you have further questions or run into any unexpected issues, please use the in-app live chat widget to chat with a human teammate who can assist you directly.

Hidden LLM Projects Draining Your Credits

🔍 What Is This Issue? Some accounts have experienced a hidden or orphaned LLM visibility project — one that was never visible in the normal project list — quietly consuming a significant share of LLM credits every month. This happened because removing a domain from a project did not automatically stop LLM tracking for that domain, leaving a background process running and draining your quota. Because orphaned LLM tracking projects exist only on the backend and are not visible in your account interface, they cannot be identified or removed by users directly. The Search Atlas support team must locate and delete these projects on your behalf, and can also reset your LLM quota to reflect accurate usage. ✅ How to Get This Resolved If you suspect an orphaned LLM tracking project is consuming your credits, follow these steps: 1. Check your credit consumption: Review how many LLM credits have been used in the current billing period. If the total seems higher than what your intentionally created projects would account for, this is a strong signal that a hidden project is running in the background. 2. Contact the Search Atlas support team: Because orphaned projects are not visible or removable from the user interface, you will need to reach out to support to resolve this. When you do, include: the approximate number of unexpected credits consumed, the domains you intentionally set up for LLM tracking, and any billing period details that show the discrepancy. 3. Agent resolution: A support agent will locate any hidden or orphaned LLM tracking projects on the backend, remove them from your account, and reset your LLM quota to reflect correct usage. You do not need to take any further action in the interface. 💡 Was Your Account Already Affected? If your account was impacted by an orphaned tracker, the support team can confirm this and restore your quota once the hidden project is removed. If you are still seeing unexpected credit usage after a previous support interaction, contact the Search Atlas support team again so an agent can investigate further.

🎁 Claim Your Webinar Hyperdrive Credits Promotion

🔍 Overview During certain Search Atlas webinars, attendees who upgrade to a Pro Annual plan are promised a bonus of 100 Hyperdrive Credits (HDC). These credits are not applied automatically — you need to contact the support team so they can verify your upgrade and apply the credits manually to your account. This article explains exactly what to do to claim your promised credits as quickly as possible. ✅ Before You Reach Out To help the team verify and process your request without delays, have the following ready: - The email address associated with your Search Atlas account (the one you used to upgrade to Pro Annual). - Confirmation that your plan has already been upgraded — the team will need to verify this before applying the credits. - A brief note mentioning the specific webinar promotion you were promised the credits on. 💬 How to Request Your Credits 1. Log in to your Search Atlas account. 2. Open the chat widget in the bottom-right corner of the platform. 3. Request to speak with a member of the support team. 4. Let the agent know you are claiming the 100 HDC webinar promotion for upgrading to Pro Annual. 5. Provide the email address on your account so the team can verify your upgrade status. Once the team confirms your upgrade, they will escalate the request to the specialized credits team. After the credits are applied, you will receive confirmation directly in the chat. ⏱️ What to Expect After your request is submitted and your account is verified, credits are typically applied within one business day. The support team will confirm in chat once the 100 HDC have been added to your account. ❓ Frequently Asked Questions - Will the credits be applied automatically? No. Webinar promotional credits must be requested manually through the chat widget so the team can verify eligibility. - What if I upgraded but missed the webinar credit offer? Contact the team through the chat widget and explain the situation. Include your account email and any details about the promotion you were told about. - Where can I see my Hyperdrive Credits balance? You can check your current credit balance in your account after the credits have been applied. The support team can confirm where to locate them once the credits have been added. - Does the promotion apply to monthly plans? Based on the webinar offer, this promotion is specifically for customers who upgrade to a Pro Annual plan. Confirm your eligibility with the support team if you are unsure. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform to connect with our support team.

💳 Hyperdrive Credits — Support FAQ

Hyperdrive Credits (HDC) are prepaid funds you can use to pay for orders in Search Atlas. This FAQ covers how to apply credits at checkout, eligibility rules, how refunds work, and how to get your balance corrected if a submission goes wrong. 💳 What Are Hyperdrive Credits? Hyperdrive Credits (HDC) are prepaid funds stored in your account. They appear on the Checkout page and in your account balance. 🛒 How to Pay with Hyperdrive Credits 1. Add items to your cart and go to Checkout. 2. Find the Use Hyperdrive Credits toggle. Your Available Credits balance is shown beside it. 3. If your available balance is equal to or greater than the order total, turn the toggle on to pay entirely with credits. 4. Place your order. Your credit balance updates automatically after payment. If your credits are below the order total, the toggle is disabled and credits can't be applied to that order. ✅ Eligibility and Limits - All-or-nothing: Credits must cover the entire order. Split payments (credits + another method) aren't supported right now. - Real-time balance: The checkout toggle reflects your current balance and eligibility automatically. - Where available: Most items are eligible. Any exceptions are clearly indicated at checkout. 🔄 Refunds and Cancellations - Orders paid with credits are refunded in Hyperdrive Credits at Hyperdrive rates. - Once the refund is processed, your Available Credits increase by the refunded amount. - Timing follows our standard refund processing times. - HDC discrepancy reconciliations: If credits were consumed by failed or partially completed actions (e.g., CloudStack submissions, PR generation), support will review your HDC usage, account for any consumption not yet reflected in your visible history, and add the corrected amount back to your balance. Your Available Credits balance will reflect the refunded amount as soon as processing completes. 📊 Examples - Eligible: Order total = 120 credits; Available = 150 → Toggle enabled → Pay with credits → New balance = 30. - Not eligible: Order total = 120 credits; Available = 119 → Toggle disabled → Pay with another method or add credits. - Reconciliation example: Customer reports an ~105–120 HDC discrepancy after failed CloudStack/PR submissions. Support reviews usage, finds 208 HDC were actually consumed (including a PR from the prior day not previously counted), and adds 158 HDC back, bringing the reconciled balance to 366. 🛠️ Troubleshooting Hyperdrive Credits - The credits toggle is greyed out: Your available balance is lower than the order total. Remove items, add credits, or choose another payment method. - My balance didn't update after checkout: Wait a moment and refresh the page. If it still looks off, contact support with your order ID. - Can I select how many credits to apply? Credits apply only when they cover the full order — partial application isn't supported. - How are refunds calculated? Refunds for credit-paid orders are returned in Hyperdrive Credits at Hyperdrive rates. - I think I was charged the wrong number of credits (HDC discrepancy): Submissions that appear to fail (e.g., CloudStacks, PR generation) may still consume Hyperdrive Credits if processing partially completed. If your balance looks off, contact support with your order/account ID and a description of the failed action. An agent will reconcile your HDC usage — including any consumption that may not yet appear in your visible history (such as a recent PR) — and add credits back to restore the correct balance. 🎯 You now know how Hyperdrive Credits work, when they can be applied at checkout, and how to get your balance corrected if something goes wrong. To resolve a specific issue, chat with Support and include your order ID or a description of any failed action for the fastest resolution.

⚠️ Duplicate Project Names Causing Unexpected Credit Drain

If your Search Atlas credit balance is dropping faster than expected, duplicate projects sharing the same name may be the cause. Delete the duplicates using the steps below to stop the credit drain immediately. ⚠️ What Is This Issue? Search Atlas currently does not enforce unique project names within an account. The same project name can be created an unlimited number of times — in some cases, a single name has been found duplicated up to seven times on one account. Every duplicate project runs its own automated processes and draws from your credit balance independently, with no warning or notification. This is a known issue under investigation. Until a permanent fix is released, manually removing duplicates is the recommended workaround. 🩺 First: Confirm the Source of the Credit Drain Before deleting anything, confirm the credit drain is tied to project activity by checking your Credits Usage log. If the drain is in AI Visibility (formerly LLM Visibility) or AI-generated content credits rather than standard project credits, the cause may differ — contact Search Atlas Support for a usage audit before deleting any projects. Note: If a project appears in Atlas Agent only and cannot be deleted from the Projects list, this is a separate ghost-project issue. Contact Search Atlas Support to have the orphaned agent_project record removed manually. 🔍 How to Identify Duplicate Projects in Search Atlas Check your project list for any names that appear more than once: 1. Log in to your Search Atlas account. 2. Select Projects from the left-hand navigation menu. 3. Scan the list for any project name that appears two or more times. 4. For each repeated name, note the creation date. To identify the original, compare creation dates and review which project contains your active tracked keywords, reports, or linked OTTO/Site Auditor data. The project with the most data is almost always the one to keep, regardless of age. Once you've identified which projects are duplicates, you're ready to delete them and stop the credit drain. 🗑️ How to Remove Duplicate Projects in Search Atlas Before deleting, confirm which project is the original by reviewing its creation date and any data you want to keep — tracked keywords, reports, custom settings, linked OTTO/Site Auditor data, and historical reporting. Then remove each duplicate: 1. Go to Projects in the left-hand navigation menu. 2. Locate a project whose name matches another project on your account. 3. Click the three-dot menu (⋯) next to the duplicate project name. 4. Select Delete Project. 5. Confirm the deletion when prompted. 6. Repeat for every additional duplicate. Project deletion is not reversible — once deleted, associated historical data (tracked keywords, reports, audit history) cannot be recovered. Always confirm you are deleting a duplicate, not the project containing your active data. After removing all duplicates, only one project should exist per unique name. Credit consumption will return to the expected rate immediately. 💳 How Duplicate Projects Drain Search Atlas Credits Every Search Atlas project runs scheduled automated tasks — keyword tracking, site audits, and other processes — each of which deducts credits from your balance. When multiple projects share the same name: - Each duplicate runs the same tasks as the original project. - Credits are deducted for every duplicate, multiplying your usage with no notification. - There is currently no alert shown when a duplicate is created or when it consumes credits. For example, if the same project name was created seven times, you may have been charged up to 7× the expected credit cost for that project's activity. Understanding this helps you estimate the full scope of the drain before contacting support. 💰 Can I Recover Credits Consumed by Duplicate Projects? Credits already consumed by duplicate projects are not automatically refunded. If you believe a significant number of credits were drained by unintentional duplicates, contact Search Atlas Support with your account details and the names and creation dates of the duplicates. Refund eligibility is assessed case by case. 🛠️ Current Fix Status This is a known issue under investigation. Once a permanent solution is released, Search Atlas will block duplicate project names at the point of creation — no further manual action will be needed on your end. If you believe credits were consumed by duplicates before you discovered this issue, contact Search Atlas Support with the affected project names and approximate dates so the team can review your account. 🌀 You now know how to identify and remove duplicate projects to stop unintended credit usage — delete any duplicates from your account today, and reach out to Search Atlas Support if you need help reviewing your credit history.