What Are Promotional HDC Credits?
Search Atlas occasionally runs promotional campaigns — such as competitions or leaderboard challenges — that reward participants with bonus HDC (Heatmap Data Credits). These credits are separate from your regular subscription balance and may be applied at different stages of a promotion.
If you received an email about a promotional HDC credit award, this article will help you understand when to expect the credits, where to find them, and how to confirm your balance.
Understanding Promotional Emails
A promotional email about HDC credits typically means one of the following:
- You have been invited to participate in a competition or challenge where credits are the prize.
- You have qualified for a reward, and credits will be applied upon completion of the promotional period.
- Credits have already been added to your account as part of a concluded promotion.
Receiving the email does not always mean the credits have been deposited yet. Always check the email carefully for any mentioned dates, conditions, or eligibility requirements before expecting the balance to appear.
How to Check Your HDC Credit Balance
To locate your current HDC credit balance, log in to your Search Atlas account and navigate to the top-right avatar → Billing (Billing). If you are unsure where to find this, the support team can point you to the correct location for your account tier.
If the balance shown does not reflect the promotional credits you expected, review the section below before contacting support.
Common Reasons Credits May Not Appear
There are several reasons why your HDC balance might not yet reflect a promotional award:
- The promotion is still active. Credits are often distributed only after a competition or leaderboard challenge has officially ended.
- Eligibility conditions were not yet met. Some promotions require a minimum level of participation or a qualifying action before credits are issued.
- Processing time. After a promotion closes, it may take some time for credits to be applied to all qualifying accounts. Check the promotional email for any stated timelines.
- The email was informational. Some emails announce a promotion opportunity rather than confirm a credit deposit. Re-read the email to confirm its intent.
- Account mismatch. Ensure you are logged in to the same account associated with the email address that received the promotion.
What to Do If Credits Are Still Missing
If you have reviewed the points above and your promotional HDC credits are still not showing up, you can escalate to the support team. To help resolve your case as quickly as possible, please have the following ready:
- The promotional email you received (including the sender, subject line, and any dates mentioned)
- Your account email address
- The expected credit amount or promotion name
- A screenshot of your current HDC balance if possible
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.