Overview
Two common issues reported with the Search Atlas WordPress plugin are unresponsive dashboard buttons and Google Instant Indexation failing to connect or configure. If you are experiencing either of these problems, our support team will need to investigate your specific setup to identify and resolve the root cause.
Unresponsive Dashboard Buttons
If buttons inside the Search Atlas plugin dashboard are not responding or appear frozen, this is a known issue that may affect certain WordPress environments. Because the cause can vary between setups, our team will need to review your case directly.
When reaching out, please have the following ready:
- Your WordPress site URL
- The exact button or area of the dashboard that is unresponsive
- Any error messages visible on the page
- A description of when the issue first appeared and any recent changes made to your site
Google Instant Indexation Connection Failures
If Google Instant Indexation is not connecting or the configuration is not completing, this is also a known issue that requires investigation by our support team. Please have the following ready when you contact us:
- Your WordPress site URL
- The exact step at which the connection or configuration fails
- Any error messages displayed during the process
- A description of the steps you have already attempted
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.