Overview
When onboarding a whitelabel domain hosted on Webflow, you may need to add specific DNS records so Search Atlas can verify ownership and route traffic correctly. Misconfiguring or missing these records is a common cause of the "domain is unreachable" error during onboarding.
Because the exact DNS record types, values, and navigation steps required depend on your specific whitelabel configuration, our support team will need to confirm the correct records for your setup. The steps below explain what to have ready so we can resolve this quickly.
Before You Contact Support
To help our team assist you as efficiently as possible, please gather the following information:
- The whitelabel subdomain you are trying to configure (for example, app.yourdomain.com).
- Confirmation of whether your domain's DNS is managed directly through Webflow or through an external registrar (such as GoDaddy, Namecheap, or Cloudflare). You can check this by running a WHOIS lookup on your domain and reviewing the Name Servers field.
- A description of the exact error message you are seeing (for example, "domain is unreachable") and at what point in the onboarding flow it appears.
- Any DNS records you have already added, including their type, name/host value, and destination value.
What to Expect
Once you contact our team, a support agent will review your whitelabel configuration and provide you with the exact DNS record types and values you need to enter in your DNS provider's control panel. DNS changes can take time to propagate globally — typically anywhere from a few minutes to 48 hours — so please allow time after making changes before retesting.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.