🧭 Overview
When you no longer need an active OTTO project, you may want to Deep Freeze it, cancel an associated billing slot, or understand how your quota can be reused. This article explains the key concepts involved so you know what to expect and what to prepare when reaching out to our team.
❄️ What Is Deep Freeze?
Deep Freeze is an OTTO project state that suspends active optimization while keeping all previously deployed changes live on your site. Think of it as pausing OTTO without rolling back the work it has already done.
- Deployed changes stay live: SEO improvements OTTO has already pushed to your site are intended to remain active after freezing. Deep Freeze does not revert or remove them.
- Active monitoring stops: OTTO will no longer crawl, detect new issues, or deploy additional changes while frozen.
- The project is preserved: Your OTTO project history, settings, and configuration are saved so you can unfreeze later if needed.
💳 Billing Slots and Deep Freeze
Questions about how Deep Freeze affects your active OTTO slot count, how to cancel an extra slot after freezing a project, and the timeline for quota reuse depend on your specific subscription and account configuration. Because these details vary, our support team will need to review your account directly to confirm the correct steps and timing for your situation.
When you contact us, please have the following ready:
- The name of the OTTO project you want to freeze or have already frozen
- The domain it is connected to
- Your current subscription plan
- A description of what you are trying to accomplish (e.g., cancel a slot, reuse quota on a new site, confirm a change is still live)
✅ Will My Deployed Changes Stay Live?
Deep Freezing a project is designed so that changes OTTO has already deployed to your site remain intact. The only thing that stops is new automated activity from OTTO. However, if you have any concerns about whether specific changes are still active after freezing or cancelling a slot, our team can verify this for your account.
🔄 Reusing Quota on Another Site
If you want to use your OTTO quota or a freed slot on a different site after freezing an existing project, the available options and timeline depend on your account setup. Please reach out to our team with your project and domain details so we can guide you through the correct process.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.