🔍 Overview
When editing a Google Business Profile (GBP) widget in Report Builder — specifically to update the business name — you may encounter a validation error that prevents your changes from saving.
This is a known issue. Our team is aware of it and is working to investigate the root cause. Because the underlying cause has not yet been fully confirmed, there is no reliable self-serve fix we can document at this time.
⚠️ What to Expect
If you are experiencing this error, the best course of action is to contact our support team directly. To help us investigate and resolve your case as quickly as possible, please have the following information ready before reaching out:
- The name of the report you are editing in Report Builder.
- The exact error message displayed on screen (copy it word for word).
- The name of the GBP profile or business name you are trying to update.
- The approximate date and time when you first encountered the error.
- Any steps you have already tried (e.g. page refresh, different browser).
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.