Complete your WordPress article synchronization to resolve conflicting connection statuses. This article shows you how to sync your author and category details so your statuses align across Content Genius and Brand Vault.
🔗 Why Content Genius and Brand Vault Show Different Statuses
WordPress integration in Content Genius runs two separate status checks: the CMS connection and the article synchronization. When synchronization is not yet complete, you see two different results:
- Connected in the general integration settings (the CMS connection is live).
- Not Connected in Brand Vault (the article metadata is still missing).
Brand Vault waits for article metadata — author names and categories — to be synced before it marks the full integration as connected. Until you sync that metadata, the two statuses stay out of step.
🔄 How to Complete the WordPress Synchronization
Follow these steps to sync your WordPress article details and resolve the status conflict:
- Open an article in WordPress.
- On the article editing screen, find the Synchronization status section at the top of the article page. It sits above the article content in the main editing area, not in a separate sidebar or modal.
- Click the gray bar labeled Not synced to open the synchronization form.
- Enter the author name in the field provided.
- Select the category for the article.
- Save the synchronization details.
Once you finish these steps, both the CMS connection and synchronization statuses align to Connected across Content Genius and Brand Vault.
✅ How to Verify the Connection Status in Brand Vault
After you sync, confirm the change in two places:
- Open Brand Vault and go to your WordPress integration settings. The WordPress connection should now display Connected instead of Not Connected.
- Open the article in Content Genius to confirm the author and category details are populated and saved.
A fully connected state means both the CMS connection and the article synchronization show Connected, with no conflicting indicators between the general integration settings and Brand Vault.
If the status still shows Not Connected after syncing, refresh the page, re-open the article, and confirm that both the author name and category were saved correctly before checking Brand Vault again.
❓ Why Content Genius Requires This Sync Step
Content Genius synchronizes more than the CMS connection — it aligns article metadata (author, category, and related attributes) between your WordPress site and Brand Vault. This step keeps your content properly discoverable and attributed within the platform. The Connected status in Brand Vault confirms that this metadata alignment is complete.
🛠️ Troubleshooting WordPress Sync Issues
If your synchronization does not reflect as expected, review these common questions:
- How long should the sync take? The status typically updates in Brand Vault within a few minutes. Allow up to 5–10 minutes for the change to fully propagate.
- What if the status does not update after 5–10 minutes? Refresh both Content Genius and Brand Vault, confirm the author and category were saved on the article, then re-check the status. If it still has not updated, re-save the synchronization details and reach out to Support if the conflict persists.
- What errors might I see when entering author or category details? The most common issues are leaving the author field blank or not selecting a category, which can prevent the synchronization from saving. Complete both fields before you save.
- Is category selection mandatory? Yes. Both the author name and category must be provided for synchronization to complete and for Brand Vault to display Connected.
🌀 You now know how to complete the WordPress synchronization process and resolve conflicting connection statuses. Repeat these steps for each article, or reach out to Support if you run into any issues.