🔍 Overview
If you have set up custom recipient email addresses for lead notifications — for example, forwarding submissions to a client — you may notice that certain form fields (such as the type of service requested or the description a prospect filled in) are missing from the email body. You may also find that the link to view the full submission does not appear in emails sent to those custom recipients.
This article explains why this happens and what has been done to resolve it.
⚙️ Why This Happens
Lead notification emails were originally designed so that only the first two fields from a form submission are included in the email body. Any additional fields — regardless of how important they are to your workflow — were not carried through to the notification email.
In addition, the View Full Submission link was only included in the email sent to you as the account owner. Custom recipients added to receive lead notifications did not receive this link, meaning they had no direct way to access the complete submission details.
This was a platform-level limitation, not a configuration error on your account. It affected all custom recipient email addresses set up within the lead capture and notification system.
✅ What Has Been Fixed
Our engineering team has addressed this issue. The resolution involved two specific improvements:
- All form fields are now included in the email body of lead notifications, so recipients see the complete submission — including fields like type of service needed and any description the prospect provided.
- The View Full Submission link is now available to custom recipients, not just the account owner, so everyone receiving a lead notification can access the full submission directly.
If you were affected by this issue, your lead notification emails should now display all submitted fields and include the full submission link for every configured recipient.
🛠️ What You Should Do Now
- Ask a prospect or a test contact to submit a form through your lead capture widget to generate a new notification email.
- Check the inbox of each custom recipient address you have configured to confirm they now receive all form fields and the submission link.
- If you are the account owner, verify that your own notification email is also complete and consistent with what custom recipients receive.
- If any fields are still missing after a new test submission, note the specific field names and the recipient email address that did not receive them, then contact support using the instructions below.
💡 Tips for Custom Lead Notification Recipients
- Only newly generated submissions (submitted after the fix was deployed) will reflect the updated email format. Older notification emails will not be retroactively updated.
- If you manage multiple projects, test a form submission on each project that uses a custom recipient address, as settings can differ per project.
- Ensure that custom recipient email addresses are correctly saved in your project settings to avoid notifications going to the wrong inbox.
🆘 Still Seeing Missing Fields?
If you have tested with a new submission and fields are still absent from notification emails sent to custom recipients, the issue may be specific to your account configuration.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.