🧐 What This Article Covers
If you paid Hyperdrive credits to publish a press release and the publication failed, you are entitled to have those credits restored to your account. This article explains what to expect and how to request a refund quickly.
📋 Why a Publication Can Fail
Press release distribution involves multiple third-party channels. Occasionally, a publication may not go through successfully on one or more of those channels. When that happens, the credits used for the failed publication should not be lost.
- A channel may reject the submission due to formatting or eligibility requirements.
- A local distribution option may not complete if the selected region could not be served.
- Partial failures can occur where some channels publish successfully and others do not.
Important: When a publication fails, is unpublished, or distributions are missing or their links expire, the Hyperdrive credits for the affected part are refunded to your account automatically and you will receive a refund notification. External submissions are excluded from this automatic refund.
🔍 How to Check Your Publication Status
Before reaching out, confirm that your publication actually failed by reviewing its status in the platform.
- Navigate to the press release section of the platform where your distributions are listed.
- Locate the press release in question and review its publication status.
- Check the status for each channel. A failed or incomplete status on any channel confirms that the distribution did not go through for that channel.
Note the number of credits you spent and which channels failed, as this information will help the support team process your refund faster.
💬 How to Request Your Credit Refund
Credit refunds for failed publications are issued automatically, but if you believe a refund was missed or you need help with an external submission, the support team can assist:
- Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
- Share the name of the press release and confirm which publication channels failed.
- The agent will verify the failure on their end and restore the appropriate number of Hyperdrive credits to your account.
In a confirmed case, an agent was able to restore 55 Hyperdrive credits after verifying a failed publication, with the credits available immediately after the reset.
✅ What to Expect After the Refund
- The restored credits will be available in your account right away.
- You can use the refunded credits to re-publish the press release or apply them to a new distribution.
- Partial refunds are also supported — if only some channels failed, only the credits for those channels will be restored.
🛠️ Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.