We identified and resolved an issue where AI instructions for automated review replies on Google Business Profile (GBP) locations appeared to save successfully but were silently discarded. If you were affected, please try updating your instructions now — the fix is live.
🐛 What Was Happening
When editing AI instructions for automated review replies on a GBP location, changes appeared to succeed — sometimes with no visible error message at all — but the original instructions remained stored. Navigating away from and returning to the review reply configuration page confirmed that no updates had been persisted. No workaround was available while the issue was active.
If you reported this issue, your report helped us identify and fix the problem — thank you.
✅ What to Do Now
The fix is deployed. Follow these steps to update your AI instructions and confirm they save correctly:
- In Search Atlas, navigate to Locations, select your GBP location, then go to Review Reply Settings.
- Enter or update your AI instructions for automated review replies.
- Click Save.
- Navigate away from the page, then return to confirm your instructions appear as entered.
If your instructions now persist after navigating away, the fix has taken effect for your account.
⚙️ Engineering Status
Our team identified the root cause: the system wasn't validating whether required fields were present before saving, causing changes to be silently rejected without an error message. We deployed a fix (GBP-1370 and GBP-1374) that ensures AI review reply instructions now save and persist correctly. No further action is needed beyond re-entering any instructions that were discarded during the affected period.
📞 When to Contact Support
If your AI instructions are still not saving correctly after following the steps above, please reach out to our support team through the chat widget in Search Atlas. Share the name of the affected GBP location and describe what you observe so we can investigate and assist you promptly. We typically respond within one business day.
🌀 This issue is resolved and your AI review reply instructions should now save and persist correctly — if you continue to experience problems, contact our support team and we will assist you right away.