🔍 What Is the AI Gateway Credit System?
The AI Gateway (AIGW) is the engine behind Search Atlas features that use artificial intelligence, such as content generation and data processing. To ensure fair usage across all customers, Search Atlas applies a credit-based quota system that limits how much AI processing you can run within a set time interval.
Each account is assigned a default credit allowance. When your credits are exhausted within the current interval, AI-powered requests are paused until the quota resets. This is different from a platform capacity issue — it is specific to your account's usage limit.
📊 Where to View Your AI Gateway Credit Allowance
You can check your current AI Gateway credit balance and usage directly inside the platform. Follow these steps:
- Log in to your Search Atlas account.
- Navigate to Settings from the main menu.
- Look for the AI Gateway or Usage & Credits section.
- Your current credit balance, usage for the active interval, and reset schedule will be displayed here.
Note: The default allowance covers a rolling 5-hour interval. Once the interval resets, your credits are automatically restored to their default limit. Credit top-ups and higher-tier allowances are being rolled out as part of ongoing platform improvements — check this section regularly for updates to your plan.
⚙️ What Happens When You Run Out of Credits?
If your AI Gateway credits are exhausted mid-session, you may notice that AI-powered actions stop responding or appear to stall. This is expected behaviour and is not a platform outage. Specifically:
- Requests that exceed your quota are blocked until the interval resets.
- You will not lose work that was already completed before the quota was reached.
- Any requests submitted after the quota was exhausted will need to be resubmitted once credits are restored.
If you see a message suggesting the platform is under heavy load when you believe you have hit your credit limit, this is a known display issue currently being resolved. Your quota status is always the most reliable indicator of what is happening.
🔄 Can You Revert Data Aggregator Submissions While They Are Processing?
This is one of the most common questions about the AI Gateway workflow. Here is what you need to know:
- Submissions that are still processing cannot be automatically reversed from within the platform at this time. Once a Data Aggregator Submission is queued, it begins consuming credits and processing data immediately.
- If you submitted data by mistake or need to stop a submission in progress, act quickly — the sooner you reach out, the more options may be available.
- Completed submissions cannot be undone, but the results can be disregarded or overwritten with a new submission once your credits reset.
To request assistance with a submission that is currently processing, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
💡 Best Practices to Manage Your AI Gateway Credits
Follow these tips to make the most of your credit allowance and avoid unexpected interruptions:
- Plan bulk submissions carefully. Large Data Aggregator jobs consume more credits. Break them into smaller batches if you are close to your limit.
- Check your balance before starting large tasks. A quick look at your usage in Settings can prevent mid-job interruptions.
- Wait for the interval reset if you have exhausted your credits. The 5-hour window resets automatically — no action is needed on your part.
- Avoid duplicate submissions. Re-submitting the same data while a job is still processing will consume additional credits without producing new results.
🛠️ Troubleshooting Common Issues
If you are experiencing unexpected behaviour with AI Gateway, use the checklist below before contacting support:
- Confirm your credit balance in Settings > AI Gateway / Usage & Credits.
- Check whether your interval has recently reset — if credits show as full but requests still fail, wait a few minutes and try again.
- Refresh your browser and retry the action.
- If the issue persists after your credits have reset, there may be a separate technical problem.
If none of the above steps resolve your issue, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.