🚀 What This Article Covers
If you signed up for a free trial and want to cancel before being charged—or if you've seen a message saying 'no cancellable subscription'—you're in the right place. This guide walks you through canceling your trial, removing your credit card, and what to expect afterward.
💡 Why You Might See 'No Cancellable Subscription'
This message appears most often when your trial has not converted to a paid plan yet. In other words, the billing system does not see an active paid subscription to cancel because you are still within the free trial period. This is normal because the trial has not yet converted. However, the free trial is a 7-day Stripe subscription trial, and if you do not cancel before it ends, your plan will be charged automatically to the card on file when the trial ends. Follow the guidance below to manage your billing details.
⚙️ How to Check Your Trial Status
Before canceling, confirm whether your account is on an active trial or a paid plan:
- Log in to your Search Atlas account.
- Go to your Profile avatar → Billing → Plans & Top-ups (Billing) to view your trial end date or current plan status.
- If you see a trial end date, your account is still on the 7-day free trial. Note that if you do not cancel before the trial ends, you will be charged automatically to the card on file.
If you do not see a trial banner and believe you have already been charged, reach out to our support team for assistance.
🛠️ How to Cancel Your Subscription or Trial
You can cancel your subscription yourself from the dashboard:
- Click your Profile avatar.
- Go to Billing → Services.
- Click the ⋮ (three-dot) menu on the plan and choose Cancel.
- Review the confirmation/retention step, then confirm the cancellation.
After cancelling, your access continues until the end of the current billing period—the subscription does not end immediately. If you change your mind, you can reverse a pending cancellation from the same place by clicking Activate.
If you receive the 'no cancellable subscription' message, this means there is no active paid subscription to cancel yet. Be aware that if you do not cancel before the 7-day trial ends, your plan will be charged automatically to the card on file.
Contacting support is optional—not required—to cancel.
💳 How to Remove Your Credit Card
If you added a credit card during signup and want to remove it, you can do so yourself from billing:
- Click your Profile avatar.
- Go to Billing → Plans & Top-ups tab.
- Open the payment method section to view your saved cards.
- Click Remove on the card you want to delete and confirm 'Yes, remove card'.
You can also click Set as primary to change which card is used by default.
Note: The Remove button only appears when you have more than one saved card. The last/only card on file cannot be removed this way. To replace your only card, first click Add Payment Method to add a new one, set it as primary, and then remove the old card. Alternatively, contact our support team and we can remove the only card for you.
📅 What Happens After You Cancel
- Trial accounts: If you cancel before the 7-day trial ends, you will retain access until your trial end date and will not be charged. If you do not cancel, your plan will be charged automatically to the card on file when the trial ends.
- Paid plans: If you had already been charged and cancel, your access will typically continue until the end of the current billing cycle.
- Credit card removal: Once your card is removed, no future charges can be processed against that card.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.