A display bug in the Content Rewriting feature of Content Genius caused both panels to appear blank after clearing the original content in Step 1. No content is ever lost — the fix is now live, and a hard refresh is all you need to resume your workflow.
🔍 What's Happening
After a successful rewrite, deleting or clearing the original content in Step 1 and then clicking into Step 2 causes both panels to go blank, making the rewritten result appear to disappear. Clicking back to Step 1 may also cause the rewritten content to reappear in Step 2 unexpectedly.
This is a display and rendering issue only — no content is deleted or permanently lost at any point during this interaction.
🛠️ Workaround Steps
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Copy or save your rewritten content from Step 2 before clearing Step 1. Do not delete the original content until you have saved the rewritten result.
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If both panels are already blank, click back to Step 1 — your rewritten content should reappear in Step 2.
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Perform a hard refresh of your browser to pick up the live fix and permanently resolve the issue:
- Windows / Linux:
Ctrl+Shift+R - Mac:
Cmd+Shift+R
- Windows / Linux:
After a hard refresh, the blank-panel behavior will no longer occur and Content Rewriting will work as expected.
📡 Engineering Status
This bug has been identified, investigated, and resolved. The fix is live in the current version of Search Atlas — no further action is required beyond performing a hard refresh of your browser to load the updated version.
📞 When to Contact Support
If blank panels persist after performing a hard refresh, reach out to the Search Atlas support team. Include a brief description of the steps you took and, if possible, a screenshot of what you are seeing so the team can investigate promptly.
🌀 This display issue is fully resolved — a hard refresh restores your Content Rewriting workflow immediately. If blank panels continue after refreshing, our support team is ready to help.