🎯 What is the OTTO Project Limit?
OTTO SEO operates on a project-based credit system. Each project you create consumes credits from your account balance. Your plan includes a specific number of projects you can run simultaneously. For example, if your plan covers 6 sites, you may see a limit of 5 active projects in the OTTO interface during certain billing cycles or after recent plan changes.
This limit is tied to your subscription tier and is enforced to ensure fair resource allocation across all Search Atlas customers.
💳 How Are OTTO Credits Calculated?
OTTO credits are consumed based on the pages audited and optimized in each project. Credits are deducted when:
- You create a new project and it begins scanning your website
- You run optimization tasks on discovered pages
- The system audits pages to identify SEO issues
If a project was created but encountered an error or technical issue, credits may have been consumed even if the project did not complete successfully. This is a known issue that our engineering team actively monitors and corrects.
⚠️ Why Am I Hitting the Project Limit When My Plan Allows More?
You may experience a project limit lower than your paid allocation due to:
- Billing cycle timing: Your quota may not have refreshed yet if you recently renewed your subscription or added a site add-on.
- Cache synchronization delays: The system occasionally experiences brief delays syncing your quota across all services. Refreshing your browser or waiting 5–10 minutes usually resolves this.
- Pending project deletions: If you recently deleted a project, it may still count toward your limit for a short period before the system fully releases the quota.
- Add-on activation lag: If you purchased additional sites, the new quota may take up to 24 hours to activate across OTTO.
🔄 Requesting a Credit Reset or Quota Refresh
If you believe credits were consumed due to a system error or your quota has not refreshed after a plan change, follow these steps:
- Document the issue: Note the exact project name, the date you encountered the problem, and how many credits you believe were incorrectly charged.
- Open the live chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a support agent.
- Share your documentation and request a quota reset or credit adjustment.
- Our team will review your account and process any necessary corrections within one business day.
✅ Best Practices to Avoid Project Limit Issues
- Monitor your quota: Check your remaining projects in OTTO SEO → All Sites (OTTO SEO Projects) before creating new ones.
- Delete unused projects: If you no longer need a project, delete it to free up a slot and recover unused credits.
- Verify plan details: After purchasing a plan upgrade or add-on, wait 15 minutes and refresh your browser to ensure your quota updates.
- Report errors immediately: If a project fails to complete or you see unexpected credit deductions, contact support right away with screenshots.
❓ Frequently Asked Questions
Q: Why does my plan show 6 sites but OTTO only allows 5 projects?
A: OTTO may enforce a temporary limit during quota synchronization or if a recent plan change hasn't fully activated. Refresh your browser or wait 10 minutes, then try again. If the issue persists, contact support.
Q: Will I get my credits back if they were wasted on an error?
A: Yes. Our team reviews credit disputes and issues adjustments when errors are confirmed. Contact support with details of the incident, and we'll resolve it promptly.
Q: How long does it take for my quota to update after adding sites?
A: Quota updates typically appear within 5–15 minutes. For add-ons purchased outside your renewal cycle, it may take up to 24 hours. Refresh your browser to speed up the sync.
Q: Can I delete a project to free up a slot?
A: Yes. Deleting a project immediately frees up one project slot in your quota and may recover unused credits, depending on how much of the project's allocation was consumed.
🤝 Get Help
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.