This article explains what to do when page-level schema credits are used but no generated schemas appear in Search Atlas. Follow the self-serve steps below to resolve the issue on your own before reaching out to our team.
🔍 Step 1 — Verify Your Schema Output Location
Generated schemas may not appear where you expect them. Check the following:
- Navigate to the affected page inside your Search Atlas project and look for a Schema or Structured Data section within the page editor or page details panel.
- Confirm you are viewing the correct project — schemas are stored per-project, so switching projects will show different results.
- If you ran generation in bulk, allow a few minutes for all pages to finish processing before concluding that output is missing.
🔄 Step 2 — Check Page Classification
Schema generation results depend on the page type classification assigned to each URL. An incorrect classification can cause the generator to produce no usable output or consume credits without visible results.
- Open the affected page in your project and review the Page Type or classification setting (e.g., Article, Product, Local Business).
- If the classification looks incorrect, update it to match the actual content of the page.
- Save the updated classification before retrying generation.
🔁 Step 3 — Retry Schema Generation for One Page
Before retrying your entire batch, test with a single page to confirm the fix works and to avoid consuming additional credits unnecessarily.
- Select one of the affected URLs in your project.
- Trigger schema generation for that page only.
- Wait for the process to complete, then check whether the schema output now appears correctly.
- If the single-page retry succeeds, you can proceed to re-run generation for the remaining affected pages.
📊 Step 4 — Review Credit Usage
To confirm how many credits were consumed versus how many schemas were successfully produced:
- Navigate to your account's Credits or Usage section in Search Atlas.
- Compare the number of credits deducted against the number of schemas that appear in your project.
- Note any discrepancy (e.g., 10 credits used, 0 schemas visible) so you have this information ready if you need to escalate.
✅ If the Issue Persists — How to Escalate Effectively
If the steps above do not resolve the problem, our team can investigate at the backend level. Please have the following ready when you reach out:
- The affected project name
- The specific URLs that failed
- The schema type selected for each affected page
- The number of credits used without a result
- Any error messages or unexpected behavior you observed
- The approximate date and time the generation was run
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.