🔍 Overview
Some customers have reported that the visual editor inside Website Studio stops responding to selections — for example, clicking on fonts or other elements does nothing, and recent changes appear to be missing. This is a known issue that our team is actively investigating.
🚨 Common Symptoms
- Clicking on page elements (such as fonts, headings, or sections) does not open the editor panel.
- The visual selector cursor appears but does not highlight or select elements.
- Recent edits — including font changes — are not visible after returning to the editor.
- The editor appears to load correctly but remains unresponsive.
🛠️ What to Do
Because this is a confirmed bug, the most reliable path to resolution is to contact our support team directly. To help us investigate and resolve your issue as quickly as possible, please have the following information ready when you reach out:
- Your project name — the name of the Website Studio project where the issue occurred.
- A description of the exact symptoms — for example, which elements you were trying to select, and what happened (or didn't happen) when you clicked.
- The approximate date and time the issue first occurred, including your time zone.
- Any changes that appear to be missing — describe what edits you made (e.g. font changes, section edits) that are no longer visible.
- Your browser and operating system — for example, Chrome on Windows 11 or Safari on macOS Ventura.
Having this information ready will allow our team to investigate your specific session and work toward recovering any affected data.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.