Search Atlas Help Center

✏️ Update Your Business Name in Reports and Emails

Open in
View as Markdown Open in ChatGPT Open in Claude
Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Why Is My Personal Name Showing Instead of My Business Name?

If your automated emails, reports, or WordPress plugin display your personal name (such as "Jordan") instead of your company name (such as "Evoke"), it usually means your business name has not been set in one or more places inside Search Atlas. Depending on the feature, the platform pulls your business name from different settings — so you may need to update it in a few locations.

⚙️ Step 1: Update Your Agency Whitelabel Settings

The Agency Whitelabel section controls the branding displayed in client-facing reports, automated emails, and connected tools like the WordPress plugin. Follow these steps:

  1. In the left sidebar, click More Features and then open Agency Hub (Agency Whitelabel settings) at /agency-settings.
  2. Locate the business or agency name field and replace any personal name with your company name (for example, "Evoke").
  3. Save your changes.

Once saved, your company name will be used in outgoing automated emails and in the WordPress plugin display going forward.

📊 Step 2: Check Your Automated Email Report Settings

Automated email reports may have their own name and sender settings. To review and update them:

  1. Navigate to the Reports section of the platform.
  2. Find the report whose emails are showing the wrong name and open its settings.
  3. Update any name or sender fields to reflect your company name.
  4. Save the changes and send a test email to confirm the correct name now appears.

💡 Tips to Keep Your Business Name Consistent

  • Update all relevant locations — Whitelabel settings and report settings — to ensure your business name is consistent everywhere.
  • Check existing reports individually — already-created reports may retain the old name until you manually update them.
  • Re-send a test automated email after saving to confirm the changes have taken effect before your next scheduled send.

🛠️ Still Seeing the Wrong Name?

If your personal name is still appearing after updating your settings, our support team can investigate further. Please have the following ready when you reach out via the chat widget: your account details, the specific feature or report showing the incorrect name, and any relevant screenshots.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.