💡 Why your quota may be lower
After you pay for additional OTTO sites, your available quota may not update immediately. This can happen while the payment, invoice, and subscription entitlement are still synchronizing.
For example, an invoice may confirm payment for 31 OTTO sites while the platform temporarily continues to show a quota of 10. This does not necessarily mean that your payment failed.
🔍 Check your account and payment
- Confirm that the invoice shows as paid or completed.
- Make sure you are signed in to the same Search Atlas account and workspace that received the invoice.
- Open OTTO SEO from the left sidebar and review the available site quota.
- Refresh the page, then sign out and back in if the displayed quota has not changed.
⏳ Allow time for synchronization
Quota changes may require time to synchronize between billing and OTTO SEO. Avoid purchasing the same sites again while the update is processing, as this could create duplicate charges or an incorrect total.
If your payment was made recently, check the quota again after a short period. The entitlement should update automatically once synchronization is complete.
🧾 When to request a review
Ask for a review if the invoice is marked paid but your quota still shows the old amount after refreshing and allowing time for synchronization. Include the invoice number, payment date, purchased site quantity, current quota, and the workspace where you expected the update.
Also mention whether the purchase was a recurring allocation, a top-up, or a plan change. This helps the team identify the correct billing entitlement.
💬 Get help from our team
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.