🔍 Overview
If Atlas Agent triggered a bulk publication for the wrong press releases, act quickly. The publications can be stopped before they go live, and the HyperDrive Credits (HDC) spent on those placements can be refunded to your account. This article explains what happens, what you can do immediately, and how to get the issue fully resolved.
⚠️ Why This Happens
Atlas Agent can initiate bulk PR publications rapidly. If the wrong press releases are selected before the action is confirmed, the publications may begin processing immediately. Once triggered, you cannot cancel them yourself from within the platform — intervention from the Search Atlas team is required to stop the placements and protect your credits.
🚀 Step 1 — Contact Support Immediately
Speed matters. The sooner the team is notified, the more likely the publications can be halted before they go live.
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Reach out to the Search Atlas support team as soon as possible.
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In your message, include the following information:
- Which press releases were published by mistake (titles, URLs, or any identifying details you have)
- Approximately when the bulk publication was triggered
- The number of HDC you believe were consumed
Providing these details upfront allows the team to escalate to the PR team without delay.
⚙️ Step 2 — What the Team Does to Stop the Publications
Once your request is escalated, the PR team will work on the back end to stop the affected press releases from being distributed to publishers. You do not need to take any action inside the platform for this step — the team handles it entirely on the back end.
Once the team has acted, the affected PRs will no longer show as actively publishing. You can log in to the platform to check the status of your press releases.
💡 Step 3 — HDC Refund Processing
After the publications are halted, the team will process a refund of the HDC consumed by the mistaken bulk publication. The refund is applied directly to your account balance — you do not need to submit a separate request for it.
📊 Step 4 — Verify Your Credit Balance
Once the team confirms the refund has been processed, check your HDC balance inside the platform to confirm the credits have been restored. If the balance does not look correct after the team has confirmed the refund, reply to your support conversation and the team will investigate further.