🧭 Overview
Some users noticed that keyword data in Site Explorer was only displaying results through February 2024, regardless of which date range they selected. The date filter was also not updating data across the Keywords, Pages, and Competitors sections. This was a confirmed platform bug that has since been investigated and resolved by the Search Atlas engineering team.
🐛 What Was Happening
The issue affected how Site Explorer retrieved and displayed keyword data. Specifically:
- Keyword data appeared frozen at February 2024 even after a recrawl.
- The date range selector was missing recent months and only started from January 2024.
- Changing the date filter had no visible effect on data shown in the Keywords, Pages, and Competitors sections.
This was not a problem with individual accounts or settings — it was a backend data persistence issue that was escalated, logged, and fixed by our engineering team.
✅ Current Status: Resolved
The fix has been deployed to production. Site Explorer keyword data should now reflect current date ranges and update correctly when you apply a date filter. If your data appears up to date, no further action is needed on your end.
🛠️ Steps to Take If You Still See Outdated Data
If you are still experiencing outdated keyword data in Site Explorer after this fix was released, follow these steps:
- Hard-refresh your browser. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data and reload the page.
- Check the date range selector. Open Site Explorer for the domain you are analyzing and confirm that the date range selector now includes recent months beyond February 2024.
- Apply a current date range. Select a recent date range and verify that the keyword data in the Keywords, Pages, and Competitors sections updates accordingly.
- Confirm the issue is platform-wide, not project-specific. Open two or three different projects in Site Explorer and compare last-updated dates. If only one project appears outdated, try removing and re-adding that domain. Important: avoid deleting projects or altering tracking settings during an outage, as this may cause loss of historical data.
- Try a different browser or incognito window. This rules out any local caching or browser extension conflicts.
- Test with a different domain. Analyze a second domain to confirm whether the issue is isolated to one specific site or affects Site Explorer broadly.
- Check that any active scan has fully completed. Results will not update until a Scan reaches 100% — confirm completion before checking metrics. If data is still missing after all steps, initiate another Scan and monitor over the next few hours.
📋 What to Share When Contacting Support
If the steps above do not resolve the issue, having the following information ready will help our team investigate faster:
- The domain name you are analyzing in Site Explorer.
- A description of what date ranges appear available in the selector.
- A screenshot showing the outdated data or missing date options.
- Whether the issue affects one project or multiple projects in Site Explorer.
- The browser and operating system you are using.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.