Events & Challenges

🎟️ AI Summit Registration and Platform Subscription Explained

🔍 Overview When you registered for the Search Atlas AI Summit, your signup included automatic enrollment in a Search Atlas platform trial. This article explains why that happens, where it is disclosed in the payment agreement, and what your options are if you did not intend to start a paid subscription. 🔗 Why AI Summit Signup Triggers Platform Enrollment The AI Summit is hosted and delivered entirely inside the Search Atlas platform. To give attendees immediate access to the summit content, live sessions, and AI tools demonstrated during the event, Search Atlas automatically provisions a platform account at the point of registration. This enrollment serves two purposes: - It grants instant access to all summit sessions, replays, and resources without requiring a separate signup step. - It begins a free trial of the Search Atlas platform so attendees can explore the full toolset introduced during the summit. The free trial period starts on your AI Summit registration date. If the trial is not cancelled before it ends, it automatically converts to a paid monthly or annual subscription based on the plan selected or defaulted during checkout. 📄 Where Auto-Enrollment Is Disclosed in the Payment Agreement Auto-enrollment terms are presented at two points during the AI Summit registration flow: 1. Registration checkout page: Directly beneath the order summary, a disclosure states that completing registration activates a free platform trial and that a paid subscription will begin automatically at the end of the trial unless cancelled. 2. Confirmation email: The confirmation email sent immediately after registration includes a section titled Your Platform Trial Details, which lists the trial end date, the subscription plan that will activate, the billing amount, and a direct link to cancel before the trial expires. By completing the AI Summit registration and submitting payment or free-ticket confirmation, customers agree to the Search Atlas Terms of Service and Subscription Billing Policy, both of which are linked on the checkout page and describe the trial-to-paid conversion process in full. 💳 How to Check Whether You Have Been Charged To confirm whether a paid subscription charge has been applied to your account, follow these steps: 1. Log in to your Search Atlas account at app.searchatlas.com. 2. Click your profile icon in the top-right corner and select Billing. 3. Under Invoices, review any transactions listed. Charges will display the date, amount, and plan name. 4. Under Plans & Top-ups (page 'Billing'), you will see whether you are in a free trial or an active paid subscription, along with when your recurring quotas reset. If you do not see a charge but are concerned about an upcoming one, under Avatar → Billing → Plans & Top-ups the text reads 'All recurring quotas reset on your next billing date (Oct 21, 2026)', showing when your card will be billed unless you cancel first. ❌ How to Cancel Your Subscription You can cancel at any time directly from your account: 1. Log in and go to Billing from your profile menu. 2. Click Manage Subscription. 3. Select Cancel Plan and follow the on-screen prompts to confirm cancellation. If you cancel during the free trial period, you will not be charged. Access to the platform continues until the trial or current billing period ends. After cancellation, your account moves to a read-only state and no further charges are applied. 💰 Refund Eligibility If your trial converted to a paid subscription and you were charged without realising it, you may be eligible for a refund under the following conditions: - The refund request is submitted within 7 days of the charge date. - The account has not made significant use of paid features during the billed period. Refund requests are reviewed on a case-by-case basis. To submit a request, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team, who will review your account and process eligible refunds promptly. 🆚 Free Trial vs. Paid Subscription: Key Differences - Free trial: Full platform access at no cost for the duration of the trial window. No charge applies if cancelled before the trial end date. - Paid subscription: Activates automatically when the trial expires. Billed monthly or annually depending on the plan. Includes continued full access plus priority support. Your trial end date is always visible in the Billing section of your account and was included in your AI Summit registration confirmation email. 🙋 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🗓️ May vs. March Webinar: Key Differences Explained

About This Topic Some customers have reached out to ask how the May 4–8 Search Atlas webinar differs from the March webinar — specifically whether the two events cover the same content and whether it is worth attending or watching both. Based on conversations our team has handled on this topic, here is what we can confirm: - The May 4–8 webinar and the March webinar are separate events and are not the same content repeated. They cover different material and are not interchangeable. - A detailed public side-by-side breakdown of both events is not currently published in our Help Center. The specific topics, formats, and audience levels for each webinar are best confirmed directly with our team. - If you attended one event and are wondering whether the other is worth your time, our team can advise based on what you have already seen. - Replay access availability varies — our team can confirm whether a replay exists for either event and how to access it. What to Have Ready When You Contact Us To help our team give you the most accurate answer as quickly as possible, please have the following ready: - The email address associated with your Search Atlas account - Which webinar(s) you are asking about (March, May 4–8, or both) - Whether you attended either event or are looking for replay access - Any specific topics or features you are hoping the webinar covered If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Search Atlas Summit Schedule and Frequency Guide

What Is the Search Atlas Summit? The Search Atlas Summit is a virtual event where SEO professionals, digital marketers, and Search Atlas customers come together to learn strategies and get the most out of the Search Atlas platform. How Often Does the Summit Run? The Search Atlas Summit runs periodically throughout the year. Based on past events, summits have been held on a recurring basis, with announcements made in advance through official Search Atlas communication channels. To find out the current schedule and upcoming dates: 1. Check your registered email inbox for announcements from Search Atlas — summit dates and registration links are sent directly to customers. 2. Visit the official Search Atlas community group (such as the Search Atlas Facebook Group or Slack community, if you are a member) where event announcements are posted. 3. Log in to your Search Atlas account and check the dashboard or any in-platform notification banners, which may highlight upcoming events. Can I Attend Only Part of a Summit? Summit sessions are typically spread across multiple days. Partial attendance is generally possible — you do not need to attend every session. Past summits have made session replays or recordings available after the event, so you can catch up on any sessions you missed. Check the official summit registration page or confirmation email for details on replay availability for the specific event you are attending. How Do I Register for the Next Summit? Registration details are shared through the following channels when a new summit is announced: - Search Atlas email communications: Look for an announcement email containing a registration link. - Official Search Atlas community groups: Event posts typically include a direct sign-up link. - In-platform notifications: Log in to Search Atlas and check for any event banners or announcements on your dashboard. Tips for Planning Your Summit Attendance - Block time on your calendar as soon as dates are confirmed so you can prioritise the most relevant sessions. - If you are in a different time zone, confirm the session times in your local time before the event begins. - Invite teammates or colleagues to attend together so you can cover more sessions between you. - Save your registration confirmation email — it typically contains the session schedule, access links, and replay information. Still Have Questions About the Summit? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Summit Golden Loop Bonus Meeting Schedule

Meeting Date and Time The Summit Golden Loop Bonus meeting is a live session hosted by the Search Atlas team for Summit participants. The specific meeting date, start time, and time zone depend on your cohort and registration period. Because these details vary and are confirmed on an individual basis, the quickest way to get the exact date and time for your session is to contact our support team directly — a teammate can look up your registration and confirm your scheduled meeting details right away. How to Find and Confirm Your Meeting Details 1. Check your inbox — including your spam, junk, and promotions folders — for any email from Search Atlas referencing Summit, Golden Loop, or Bonus Meeting. 2. If you find the invitation email, note the meeting date, start time, and time zone listed and add the event to your calendar. 3. If the invitation email is not in any folder, confirm that the email address you used to register matches the one you are currently checking, then search for emails sent by Search Atlas. 4. If you still cannot locate the meeting details after completing the steps above, contact our support team with your registered email address and Summit cohort or registration date — a teammate can confirm the meeting date, time, and access link for your specific session. Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Webinar Schedule & Comparison: May vs. March

Overview Search Atlas hosted two webinar events in 2025: a session in March and a separate event in May. Both events focus on getting the most out of Search Atlas. This article explains what is currently confirmed about each event so you know what to expect. At a Glance: Key Differences - March Webinar: A single session held in March 2025. - May Webinar: A separate May 2025 event distinct from the March session. March Webinar The March event was a single-session webinar. Specific details about the curriculum, topics covered, and instructor for the March session are not yet fully documented. If you have questions about what was covered or need access to a recording, our support team can help point you in the right direction. May Webinar The May event is a separate webinar session held in May 2025. Specific details about topics, instructors, and session formats for the May event are not yet fully documented in this article. How to Get Webinar Details or Recordings If you are trying to find out what was covered in either webinar, access a recording, or determine which event's content is most relevant to your needs, our support team can help. When reaching out, please have the following ready: - Which webinar you are asking about (March or May) - Whether you need information about topics covered, recordings, or registration - Your account email so we can look up any relevant access links If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Search Atlas Summit Schedule and Recurring Dates

What Is the Search Atlas Summit? The Search Atlas Summit is a recurring online event designed to help customers get the most out of the platform. The specific content, format, and session details for each Summit are confirmed and communicated by the Search Atlas team through official announcements. How Often Does the Summit Run? Summits are held on a recurring basis. The exact frequency and upcoming confirmed dates are managed by the Search Atlas team and may change between cycles. Because the schedule is updated periodically, the most reliable source for confirmed dates is the Search Atlas team directly. How to Get Confirmed Summit Dates To find out when the next Summit is scheduled, here is what you can do: 1. Check any official emails or notifications sent to your registered account address — Summit announcements are distributed through official Search Atlas communications. 2. Log in to the Search Atlas platform and look for any in-platform banners or announcements regarding upcoming events. 3. If you have not received a notification and cannot locate an announcement, reach out to the support team through the chat widget so they can confirm the next scheduled date and add you to the notification list for future events. What to Do If You Cannot Attend a Scheduled Summit If upcoming summit dates do not fit your schedule, here is what we recommend: 1. Contact the support team to ask about the next confirmed summit date and whether additional sessions are planned. 2. Ask the support team to note your interest so you can be informed when future dates are announced. 3. Check back in this article periodically, as it will be updated when confirmed scheduling information becomes available. Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎬 Accessing the 2-3 Trillion Marketing Shift Webinar

🌐 About This Webinar The 2-3 Trillion Marketing Shift is a Search Atlas webinar covering major industry trends and how to position your SEO and content strategy to capitalise on them. The recording and course materials are available free of charge to anyone with access to the direct link. 🔗 How to Access the Recording The webinar is hosted on the Search Atlas website. Follow these steps to reach it directly: 1. Open a web browser (Google Chrome or Mozilla Firefox recommended). 2. Navigate to: https://searchatlas.com/2-3-trillion-marketing-shift-webinar 3. The page will load the embedded video player and any accompanying course materials automatically — no login is required to view the recording. 🛠️ Troubleshooting Access Issues If the page does not load or you see an error, work through the steps below one at a time: - Check your internet connection. Confirm other websites load normally before proceeding. - Clear your browser cache and cookies. In Chrome: Settings → Privacy and security → Clear browsing data. In Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data. Then reload the page. - Disable browser extensions. Ad blockers, VPN extensions, or script blockers can prevent video pages from loading. Temporarily disable them, then try again. - Try a different browser or device. If the page loads on another browser, the issue is isolated to your original browser's configuration. - Check for typos in the URL. Copy and paste the link directly rather than typing it manually. The correct address is: https://searchatlas.com/2-3-trillion-marketing-shift-webinar - Try an incognito or private window. This bypasses cached data and most extensions. In Chrome: Menu (⋮) → New Incognito window. In Firefox: Menu (≡) → New Private Window. 📋 If You Have a Search Atlas Account Search Atlas customers can also find webinar resources and educational content by logging in to the platform and navigating to Header (apps-grid icon) → More Features → Help → Explore Training Calls. If the 2-3 Trillion Marketing Shift webinar is pinned there, clicking the card will take you directly to the recording without needing to use the external URL. ❓ Frequently Asked Questions - Is a Search Atlas subscription required to watch? No. The webinar recording is publicly accessible via the link above. - Can I download the recording? The video is streamed through the webinar page and is not available for direct download at this time. - Are slides or course materials included? Any supplementary materials are listed on the same webinar page beneath the video player. Scroll down after the page loads to find them. - The video plays but has no sound — what do I do? Check that your device volume is turned up, that the video player itself is not muted (click the speaker icon in the player controls), and that your browser has permission to play audio. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏆 Top of Google Challenge – Schedule, Links, and Access

📋 What Is the Top of Google Challenge? The Top of Google Challenge is a paid live training event hosted by Search Atlas. Participants receive hands-on guidance on ranking strategies, tool walkthroughs, and actionable SEO techniques delivered in real time via Zoom. Access to the live sessions — including the current and all upcoming challenges — is included with your $27 Top of Google Challenge purchase. 🕐 Event Schedule and Time The Top of Google Challenge runs as a live session series. Each session is held on a scheduled date and time that is communicated to registered participants. Because session dates and times are updated each challenge cycle, the most accurate and up-to-date schedule is always available in two places: - Your registration confirmation email sent at the time of purchase - The official challenge event page linked in that email If you did not receive a confirmation email, check your spam or promotions folder. If you still cannot locate it, use the chat widget described at the bottom of this article to request the current session date, time, and timezone from our team. Timezone note: All session times are listed in Eastern Time (ET) unless otherwise stated in your confirmation email. Use a timezone converter such as worldtimebuddy.com to find your local equivalent. 🔗 How to Join the Live Session All live sessions are hosted on Zoom. To join: 1. Locate your registration confirmation email — it contains your unique Zoom link for the challenge. 2. Click the Zoom link at least five minutes before the session start time to ensure you are admitted promptly when the host opens the room. 3. If prompted, enter the meeting passcode provided in the same email. If you have lost your Zoom link, contact support via the chat widget and a teammate will resend your access details. ✅ What Your $27 Purchase Includes Your one-time $27 payment grants you the following: - Access to the current live challenge sessions - Access to all future live sessions within the same challenge cycle - Any replay recordings made available after each session, where applicable Please note: The $27 challenge is a separate purchase from a Search Atlas platform subscription. If you purchased the challenge, you do not need an active platform subscription to attend the live sessions. However, to follow along with in-platform exercises during the challenge, a Search Atlas account is recommended. ⚠️ I Missed the Previous Challenge — Can I Watch It? Replay availability depends on whether recordings were released for that specific challenge cycle. Not all previous challenge sessions are guaranteed to have publicly available replays. If you purchased the $27 challenge and expected replay access: - Check your confirmation or follow-up emails for replay links sent after each session. - If no replay link was provided and you believe one should have been, reach out via the chat widget so our team can investigate your specific purchase and replay entitlement. 🔑 Troubleshooting Access Issues If you are unable to join or locate your challenge materials, try the following steps: 1. Search your inbox (including spam) for emails from Search Atlas or searchatlas.com containing the words "challenge" or "Zoom." 2. Confirm that you are using the same email address used during purchase. 3. Ensure your Zoom application is up to date — outdated versions can prevent room entry. 4. Try joining via the Zoom web browser client if the desktop app is not working. If none of the above steps resolve the issue, contact our support team directly for immediate assistance. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🏆 5-Day Top of Google Challenge Schedule & VIP Upgrade

🗓️ What Is the 5-Day Top of Google Challenge? The 5-Day Top of Google Challenge is a live training series designed to help you rank your website faster using Search Atlas tools and proven SEO strategies. Each day includes a live call led by our team, walking you through actionable steps you can apply immediately. 📅 Challenge Start Date and Live Call Schedule The current challenge begins on July 21st. Live calls are held once per day for five consecutive days. The schedule for each session will be shared inside the official challenge community and via email confirmation after you register. Make sure your registration email is correct so you receive all session reminders and links in time. ⭐ What Is VIP Access? VIP access is an optional upgrade that gives you an enhanced experience throughout the challenge. VIP benefits include: - Priority access to live Q&A sessions so your questions get answered first - Exclusive bonus training materials not available to standard participants - Recordings of every live session so you never miss a call - Direct support from the Search Atlas team during the challenge 💳 How Much Does VIP Cost? The VIP upgrade is an additional $97, bringing your total investment to $124 for the full VIP challenge experience. 🔗 How to Upgrade to VIP You can upgrade to VIP access at any time before or during the challenge using the direct link below: VIP Upgrade Link:https://searchatlas.com/top-of-google-challenge/?utm_source=community 1. Click the VIP upgrade link above. 2. Review the VIP benefits listed on the page. 3. Complete the checkout process by entering your payment details. 4. Check your email for a VIP confirmation and any additional access instructions. ❓ Frequently Asked Questions I already registered — can I still upgrade to VIP? Yes. You can upgrade to VIP at any point before the challenge ends. Use the same link above to complete your upgrade. Where will live calls take place? Live call links are sent to your registered email address and are also posted inside the challenge community. Check both locations to make sure you have the correct access link for each session. What if I miss a live session? Standard participants are encouraged to attend live whenever possible, as replay access is a VIP-exclusive benefit. Upgrading to VIP ensures you can watch every session on demand if you cannot attend live. I did not receive my confirmation email. Check your spam or promotions folder first. If the email is not there, use the chat widget in the platform to verify the email address on your registration and have the confirmation resent. 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔗 Fix Non-Working Zoom Links in Event Invitations

Overview If a Zoom link from a Search Atlas event invitation is not working — whether for a live seminar happening today or a session that already took place — this article explains what to try on your own and what information to have ready if you need to contact our team. This guide covers broken or expired links in event emails as well as community portal access issues related to those events. What Happens With Non-Functional Zoom Links Zoom links in Search Atlas event invitation emails can stop working for a variety of reasons, including links that have expired after a session ended or links associated with past sessions that are no longer active. Before contacting support, there are a few steps you can take to try to resolve the issue yourself. Steps to Try Before Contacting Support 1. Check your spam or junk folder — Sometimes a follow-up email with an updated or corrected Zoom link is sent after the original, and it may have been filtered. Search your inbox for emails from Search Atlas or the event registration platform. 2. Check for a re-registration option — If the event is upcoming or recurring, look for a registration link in the original invitation email and register again to receive a fresh Zoom link. 3. Log in to the Search Atlas community portal — Recordings and replays of past events may be available there. Log in with your account credentials and look for a seminars, events, or recordings section. 4. Confirm the event date and time — If the event has not yet started, the link may only become active shortly before the session begins. Try opening it again closer to the scheduled start time. What to Have Ready If You Need Support If none of the steps above resolve the issue, please have the following information ready before reaching out so our team can locate your registration and assist you as quickly as possible: - The name or date of the seminar or event you were trying to attend - The exact Zoom link or invitation email you received (copy the full URL) - The error message or behavior you see when you attempt to open the link - Your account email address - Whether the event was live/upcoming or has already taken place Having these details ready will allow the team to locate your registration and send you an active link or direct you to any available recording as quickly as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Access February VIP Summit Recordings

The February VIP Summit — also known as the February VIP Challenge and part of the AI Search Summit series — featured live sessions with Search Atlas experts covering advanced strategies, product deep-dives, and exclusive Q&A. If you attended or purchased the summit package and want to revisit the content, this article explains how to request access to the session recordings. 📋 How Recordings Are Distributed VIP Summit recordings are not stored inside your Search Atlas dashboard. They are distributed directly by the Search Atlas team to verified summit attendees and purchasers. The access link and hosting location will be shared with you after your attendance or purchase is confirmed. A dedicated self-serve recordings page is currently in development and not yet live — until it is available, the team distributes recordings manually upon request. 🎥 Steps to Request Recording Access 1. Open your Search Atlas dashboard and click the live chat icon in the bottom-right corner. 2. Let the team know you are looking for the February VIP Summit recordings (also referred to as the February VIP Challenge). 3. Provide the email address you used when registering or purchasing the summit. If it differs from your Search Atlas login email, share both so the team can match your record. 4. The team will verify your attendance or purchase and send you the recording link or access instructions directly. 📝 Tips for a Faster Response - Mention the specific session title or presenter name you are looking for — this helps the team locate the right recording immediately. - If you registered under a team or agency account, include the primary account name so attendance can be confirmed without delay. - If you purchased a VIP or Platinum summit package, mention your package tier when contacting support — the summit offered both tiers and access details may differ. - Support is available Monday through Friday. Same-day responses are typical during business hours (GMT-5). ❓ Common Questions I purchased the VIP summit package but cannot find the recordings. This is the most frequent reason customers reach out about the February summit. Recordings are not automatically surfaced in your dashboard after purchase — contact support via the chat widget, provide the email address used at checkout, and the team will send you the access link directly. Are recordings available indefinitely? Retention and availability policies for summit recordings are managed by the events team. Contact support to confirm current access status for the February sessions. Can I share the recording with a teammate who did not attend? Sharing permissions vary by event. The support team can advise on what is permitted when they send your access link. I did not attend — can I still watch? Access is generally reserved for registered attendees and purchasers. Reach out to support to ask whether any sessions have since been made available more broadly. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🎬 Finding Your VIP Summit Session Recordings

🎯 What This Article Covers If you purchased a VIP summit package earlier this year and want to watch the session recordings, this guide shows you exactly where to find them. Follow the steps below to access your recordings quickly. ✅ Before You Begin To view your recordings, make sure of the following: - You are logged in with the same account you used to buy the VIP package. - Your purchase has been fully processed and confirmed. - You are using an up-to-date web browser. Recordings are tied to the account that made the purchase, so using a different login is the most common reason customers cannot see their content. 📂 How to Locate Your Recordings Follow these steps to find your VIP summit session recordings: 1. Log in to the platform using your purchase account. 2. Open the main menu and go to your Account or My Purchases area. 3. Look for the Events or VIP Summit section where purchased content is stored. 4. Select the summit package you bought to open its content library. 5. Click any session title to start playing the recording. Recordings are typically available on demand, so you can watch them as many times as you like from this section. ⏳ Why You Might Not See Them Yet If your recordings are not appearing, one of these reasons usually explains it: - Processing time: Session recordings are added after the live event and may take a short time to publish. - Different account: You may be logged in with an account that did not make the purchase. - Incomplete purchase: A payment that did not fully process will not unlock content. - Browser issues: Cached data can hide newly added content. February VIP purchasers: The February VIP event (also referred to as the February VIP Challenge) was affected by a set of billing and account-setup issues. In these cases a payment showed as successful in Stripe but the account was not fully provisioned on the platform — for example, the account was visible in Stripe but missing on our side, no subscription was created, or plan quotas were not applied. These issues have since been resolved, and affected accounts can be corrected by our team. If you bought your package in February and still cannot access your content, this is worth flagging to our team so they can confirm your account is correctly set up and re-provisioned if needed. 🛠️ Quick Troubleshooting Steps Try these steps if the recordings still do not appear: 1. Confirm you are signed in with the correct purchase account. 2. Refresh the page or log out and back in. 3. Clear your browser cache, or try a different browser. 4. Check your purchase confirmation to verify the package name. 5. Keep your Stripe payment confirmation handy in case support needs to match your payment to your account. These simple checks resolve most access issues within a few minutes.

💳 Refund Requests for Summit Platinum Upsell Charges

💡 Overview When you sign up for the Summit Platinum plan, the checkout screen offers optional add-on features that can be selected with a single click. It is easy to add one of these extras by accident, which can result in an additional charge alongside your main subscription. This article explains how those upsell charges happen, when they qualify for a refund, and exactly how to request one. 🔎 Why You May See Extra Charges During sign-up, optional upgrades are presented as add-ons to your base plan. The Summit checkout is handled through our Spiffy checkout, which presents Summit Platinum and its optional add-ons in a stacking layout. If an add-on is selected, it is billed separately from your core Summit Platinum subscription. As a result, you may see two or more separate payments on your statement: one for the plan itself and one for each add-on feature. Because these add-ons can stack on top of your base plan, selecting more than one can create several separate charges at once. These charges are real and tied to your account, but if an add-on was selected unintentionally, you can ask our team to review it for a refund. ✅ When You Qualify for a Refund You are generally eligible to request a refund when: - An add-on feature was selected by mistake during checkout. - The charge was recent and the add-on has not been actively used. - The payment is clearly separate from your intended Summit Platinum subscription. - You were charged for an annual special offer that duplicates a plan you already have — for example, you are already on an annual plan and were billed again for the same annual Summit offer. Purchasing the same annual special offer you already hold is not a supported action, so these duplicate charges are reviewed for a refund. - The amount you were charged does not match the price that was shown to you at checkout. A known issue where Summit Special Offer pricing did not always match across your account dashboard and your Stripe upcoming invoice has been resolved, but if you still see a mismatch, please flag it. Each request is reviewed individually. Refund timing and eligibility can depend on how recently the charge was made and whether the feature was used, so it is best to reach out as soon as you notice an unexpected charge. 🛠️ How to Request a Refund Follow these steps to start your refund request: 1. Log in to your Search Atlas account. 2. Open your billing or subscription area to review your recent payments. 3. Note the date, amount, and description of each charge you believe was added by mistake. 4. Start a live chat with our team using the chat icon (see the support section below). 5. Share the charge details and confirm which payments you would like refunded. Providing the exact charge amounts and dates helps our team locate the transactions quickly and process your request without delay. 📋 Information to Have Ready To speed up your request, please have the following details available before you start the chat: - The email address linked to your Search Atlas account. - The amounts of the charges you want refunded. - The dates the charges appeared. - The name of the add-on feature, if you know it. 🚀 How to Avoid Accidental Upsells To prevent unexpected add-on charges in the future: - Review the full checkout summary before confirming your purchase. - Check that only the features you intend to buy are selected. - Look for any pre-selected add-ons and deselect anything you do not need. - Confirm the final total matches the price you expected to pay. 💬 Need More Help? If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team. Our team can review your charges, confirm your eligibility, and process any approved refunds for you.

🎥 Access Search Atlas Webinar Recordings Easily

🌐 About the 2-3 Trillion Marketing Shift Webinar The 2-3 Trillion Marketing Shift is a Search Atlas webinar and course covering major shifts in digital marketing strategy, SEO, and content investment. If you were unable to open the original link or missed the live session, the recording and course materials are available directly on the dedicated landing page. To access the webinar recording, visit: https://searchatlas.com/2-3-trillion-marketing-shift-webinar If the page does not load correctly, try the steps in the troubleshooting section below before reaching out to support. ▶️ How to Access the Webinar Recording 1. Open your browser and go to https://searchatlas.com/2-3-trillion-marketing-shift-webinar. 2. If the page requires you to register or log in, complete the sign-up form using your email address. 3. Once on the page, follow the on-screen instructions to watch the recording and access any available course materials. 🔍 Where to Find Other Search Atlas Webinar Recordings Search Atlas hosts webinars and community learning events regularly. Recordings are made available through the following channels: - Search Atlas Blog: Visit https://searchatlas.com/blog and filter by the Webinars or Events category to find past recordings and accompanying resources. - Search Atlas YouTube Channel: Many webinar recordings are published on the official Search Atlas YouTube channel. Search for the webinar title to locate the video. - Search Atlas Academy: Structured courses and recorded sessions may also be available inside the Search Atlas platform. Check your dashboard for any Academy or learning-related options. - Community Announcements: If you are a member of the Search Atlas community or Slack group, recording links are often shared in announcement channels after each event. 🛠️ Troubleshooting Access Issues If you are having trouble opening the webinar page or playing the recording, try the following steps: - Clear your browser cache and cookies, then reload the page. - Try a different browser such as Chrome, Firefox, or Edge to rule out browser-specific issues. - Disable browser extensions such as ad blockers or privacy tools, which can sometimes block embedded video players. - Check your internet connection to ensure video streaming is not being throttled or blocked. - Ensure you are logged in to your Search Atlas account if the page requires authe