Overview
When you submit a press release for distribution in Search Atlas, it moves through a defined set of status states. Understanding these states helps you know exactly where your press release is in the process and why your HDC credits may have been deducted before distribution is fully confirmed.
Press Release Publish Statuses
Press releases in Search Atlas pass through the following statuses that reflect where they are in the publication and distribution process:
- Pending — Your press release has been submitted and is queued for processing. No distribution has occurred yet.
- Processing — Your press release is actively being prepared and sent through the distribution pipeline. This is a transitional status.
- Published — Distribution is confirmed as complete. Your press release has been successfully distributed.
If the status label you see in your account does not match one of the above, or if you are unsure what it means, our team can clarify this for you.
How HDC Credits Are Consumed
HDC credits are associated with the press release publication process. Credits may be consumed when you initiate publication — that is, when the press release moves into Publishing — rather than only after the Published status is confirmed. If you believe a credit deduction was made in error, or if your press release appears stuck in an intermediate status, please contact our support team with the following information ready:
- The name of the press release in question
- The exact status currently displayed on your press release
- The approximate date and time you initiated the publication
- Any error messages you have seen
If Your Press Release Appears Stuck
If your press release has remained in a Publishing or Publish Stuck status for an extended period, or if you have concerns about credit consumption, do not attempt to resubmit without speaking to our team first, as this could result in duplicate submissions. Reach out with the details listed above so our team can investigate the status of your distribution and your credit balance.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.