Overview
If your press release (PR) failed to publish, this article explains what to do next. Because PR publishing failures can have different root causes depending on your account and submission details, our support team will need to investigate your specific case to identify the exact cause and guide you to the correct fix.
What to Have Ready When You Contact Support
To help our team resolve your PR publishing failure as quickly as possible, please gather the following information before reaching out:
- The name or title of the PR that failed to publish.
- The exact error message or status shown at the time of failure (a screenshot is helpful if available).
- The date and time the submission was attempted.
- Any details about the distribution channel or options you selected during submission.
Having these details ready will allow our team to identify the cause of the failure and advise you on the correct resubmission steps for your situation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.