🔍 What Is Happening?
Some customers have noticed a "Request a Free Consultation" form appearing on their published city sites inside Website Studio. This form posts data to formsubmit.co, a third-party service, and was not intentionally added by you or your team. Our engineering team has identified this as a platform-level issue and a fix is currently in active development. You do not need to take action to trigger the bug — it can appear automatically on published Local Pages (city sites).
⚠️ Why This Matters
Unauthorized forms on your published pages can:
- Collect visitor data through a service you did not authorize
- Undermine trust with your clients if they notice unexpected form fields
- Conflict with your own contact forms or lead-capture setup
Until the platform-level fix is deployed, you can manually remove these forms from your sites using the steps below.
🛠️ How to Remove the Unauthorized Form from a Single Site
- In the left sidebar, navigate to OTTO SEO → All Sites.
- Locate the city site that contains the unauthorized form and open it in Website Studio.
- Open the page editor for the affected published page.
- Select the "Request a Free Consultation" form block on the page.
- Delete the form block and save your changes.
- Re-publish the page to push the update live.
Repeat this process for each individual site if you need an immediate fix before the bulk solution is available.
📊 How to Apply the Same Edit Across All 156 Sites
We understand that editing 156 projects one at a time is not practical. Bulk editing across Website Studio projects is a capability our team is actively working to improve. Here is how to use the current bulk-action tools while that work is in progress:
- In the left sidebar, go to OTTO SEO → All Sites.
- Use the checkboxes on the left of each site row to select multiple sites. To select all sites at once, check the box at the top of the list.
- With your sites selected, click Scan or review the available bulk-action buttons that appear in the toolbar (such as Freeze sites or Clear selection).
- For bulk page-level edits such as removing a form block — if the action is not yet available in the toolbar for your account, contact our support team (see below) to request that the change be applied account-wide on your behalf while the self-serve bulk-edit feature is finalized.
Important: Bulk page edits across a large number of projects may take several minutes to process. Do not close your browser tab while a bulk action is running. If the action appears to stall, refresh the page and check whether the changes were applied before retrying.
⚙️ Turning Off the Form Account-Wide
A dedicated account-wide toggle to disable formsubmit.co forms across all sites is not yet available as a self-serve setting. However, our engineering team's in-development fix is intended to prevent these forms from appearing on any new or existing site once deployed. Until then:
- You can remove the form manually from individual sites using the steps above.
- You can contact our support team to request a bulk removal across your 156 sites while the fix is being finalized.
- New sites you create after the fix is released will not include the unauthorized form.
✅ What to Expect Next
- Platform fix in development: The engineering team is actively resolving the root cause. No ETA is published yet, but the ticket is prioritized.
- Bulk-edit improvements: Error handling and reliability for bulk actions across large site counts is also being hardened as part of a separate update.
- No data loss: Your own registered contact forms and lead data are not affected by this issue.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.