🔍 Why Is My Cancellation Still Pending?
After you request a subscription cancellation, the process does not always complete instantly. It is normal for a cancellation to show a pending status for a short period while the system finalises the request. In most cases, the cancellation completes automatically within a few hours — no action is required on your part.
⏱️ How Long Does a Cancellation Take?
Cancellations are typically processed within a few hours of your request. If your cancellation has been pending for less than that window, please allow the process to complete on its own before reaching out for support.
🛠️ What to Do If Your Cancellation Is Taking Too Long
If your cancellation has been pending for longer than expected and you need it resolved sooner, a member of our support team can manually expedite the process on your behalf. Here is what to do:
- Open the Search Atlas platform and sign in to your account.
- Locate the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Let the agent know your cancellation is pending and that you would like it expedited.
- The agent will confirm your request and process the cancellation immediately.
📋 What Happens After Expedited Processing
Once a support agent manually expedites your cancellation, you will receive confirmation that the process is complete. After cancellation, your access continues until the end of the current billing period, after which your subscription will be deactivated and you will no longer be billed going forward. If you have any outstanding invoices or active services, the agent can clarify the status of those during the same conversation.
💡 Tips to Avoid Confusion
- A pending status does not mean your cancellation failed — it simply means it is still being processed.
- You do not need to submit multiple cancellation requests. Doing so may cause delays.
- If you change your mind before the cancellation is finalised, you can reverse it yourself from Profile avatar → Billing → Services, then use the ⋮ menu on the plan and select Activate.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.