🧭 Overview
Closing your Search Atlas account involves two separate actions: cancelling your subscription and removing any active website connections. This article explains what to do for each step so nothing is left behind after your account is closed.
❌ Step 1: Cancel Your Search Atlas Account
To cancel your subscription, log in to your Search Atlas account and click your Profile avatar, then go to Billing → Services. On your active plan, open the ⋮ (three-dot) menu and choose Cancel. A confirmation/retention step will appear before the final confirmation. After cancelling, your access continues until the end of the current billing period — the subscription does not end immediately. If you change your mind, you can reverse a pending cancellation from the same place by choosing Activate.
Contacting support is optional, not required, to cancel. If you'd like guidance, you can still reach out using the chat widget below.
🌐 Step 2: Delete Your Website Connection
Cancelling your subscription does not automatically remove website connections you have set up. You should manually delete these connections before or immediately after closing your account.
To remove a website connection, go to the website management area of the platform, locate the website connected to your account, open its settings or options, and select the option to remove or delete the connection. Confirm the action when prompted. Repeat this process for every website connected to your account.
If you cannot locate the removal option, contact the support team using the chat widget below and they can assist you directly.
✅ Post-Closure Checklist
Before you finish, confirm you have completed each of the following:
- Subscription has been cancelled from your account settings.
- All website connections have been removed from the website management area of the platform.
- Any team members added to your account have been notified, as they will also lose access once the account is closed.
- You have downloaded or exported any data or reports you want to keep, as data may not be recoverable after the account fully closes.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.