💡 What Are Credit Top-Ups?
Search Atlas allows you to purchase additional credits beyond your plan's monthly allowance through a feature called credit top-ups. These top-ups can be triggered automatically when your credit balance falls below a set threshold, ensuring uninterrupted access to tools like content generation, audits, and keyword research. Automatic top-up is off by default and can only be turned on or changed by an account admin from the Billing dashboard (Plans & Top-ups tab).
Once an admin enables auto top-up, it is configured as a recurring automatic charge — meaning it will continue to trigger each time your balance drops below the admin-set threshold, not just once. This article explains how to manage this setting and what to do if you were charged unexpectedly.
⚙️ How Automatic Top-Ups Are Triggered
Automatic top-ups activate when both of the following conditions are met:
- You have previously enabled the auto top-up feature in your billing settings.
- Your available credit balance drops below the minimum threshold you configured.
Each time these conditions are met, your saved payment method is charged and credits are added to your account. This can result in multiple charges within the same billing period if you consume credits quickly.
🛠️ How to Disable Automatic Top-Ups
To prevent future automatic top-up charges, an account admin should log in to Search Atlas and navigate to the Billing dashboard. From there, go to the Plans & Top-ups tab and turn it off. Once disabled, your account will no longer be charged automatically when credits run low. You can still purchase credits manually at any time from your Billing settings.
💰 Requesting a Refund for Unexpected Charges
If you were charged for recurring top-ups you did not intend and the credits have not been used, you may be eligible for a partial or full refund. Here is what to keep in mind:
- Unused credits are generally eligible for a refund review.
- Used credits may not be refundable, as they have already been applied to tool usage within the platform.
- Refund eligibility is assessed on a case-by-case basis by our billing team.
To request a refund, please have the following information ready before contacting support:
- The date(s) of the charges you are disputing.
- The amount(s) charged.
- Confirmation of whether the credits were used or remain in your balance.
🚫 How to Avoid This in the Future
To make sure you stay in full control of your credit spending, we recommend the following:
- Review your Billing settings after your initial setup to confirm whether auto top-ups are enabled.
- Monitor your credit balance regularly so you are aware of consumption patterns before a top-up is triggered.
- Disable automatic top-ups if you prefer to purchase credits manually on your own schedule.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.