🎯 Overview
If you run an agency delivering local SEO services — especially for home service clients — you may need access to SOPs, training materials, or platform guides to help your team operate efficiently. Requests of this type are handled directly by the Search Atlas support team, as the materials and resources available to your account depend on your plan, onboarding status, and account configuration on the backend.
📋 Why This Requires Backend Assistance
SOP and training resource requests are not fully self-serve. The support team needs to review your account to determine which onboarding sessions, guided materials, or internal resources are available to you, and to connect you with the right materials for your specific use case. There is no single public-facing resource library that covers all agency workflows, so the team handles these requests individually.
📬 How to Escalate This Request Effectively
To get a fast and accurate response when contacting support about SOPs or training resources for local SEO delivery, please have the following ready:
- Your account email address so support can locate your account and plan details.
- A description of your agency's use case — for example, the types of clients you manage (e.g. home service businesses) and the services you are delivering on their behalf.
- Specific topics or workflows you need guidance on — for example, local ranking, citation management, GBP optimisation, reporting, or any other area where you need a structured process.
- Your current onboarding status — whether you have already completed an onboarding session or are requesting one for the first time.
Providing these details upfront allows the support team to match you with the correct materials and, if applicable, schedule a training session or connect you with the appropriate internal resource.
⚠️ What to Expect
The support team will review your account and use case, then share the relevant resources, playbooks, or onboarding session options applicable to your plan. Response times may vary depending on queue volume, but the team will follow up as quickly as possible once your request is received.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.