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📞 How to Check Voicemails in HubSpot

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

📋 Overview

If someone leaves you a voicemail through HubSpot's calling tool, it is automatically logged as an activity on the associated contact or deal record. This article walks you through exactly where to find those voicemails and how to play them back.

🔍 Where Voicemails Are Stored in HubSpot

HubSpot does not have a dedicated voicemail inbox. Instead, voicemails are saved as call recordings and attached directly to the contact, company, or deal record they are associated with. You can find them in two main places:

  • The contact or deal record — under the activity timeline
  • The Calls section in the HubSpot CRM activity log

🪜 How to Find a Voicemail on a Contact Record

  1. Log in to your HubSpot account.
  2. Navigate to CRM in the top menu and select Contacts (or Deals if the call was logged against a deal).
  3. Search for and open the contact record associated with the missed call.
  4. Scroll down to the Activity tab on the contact timeline.
  5. Look for an entry labelled Call with a status of No Answer or Left Voicemail.
  6. Click the call entry to expand it. If a voicemail recording was captured, you will see a play button next to the recording.
  7. Click Play to listen to the voicemail directly in HubSpot.

📂 How to Find Voicemails from the Calls Log

  1. In HubSpot, go to CRM and select Activities, or use the top navigation to open Sales > Calls (availability depends on your HubSpot plan).
  2. Use the filter options to filter by Call outcome: Left voicemail or Call type: Inbound.
  3. Browse the list to find the call you are looking for.
  4. Click on any call entry to open the detail view and play the recording.

⚠️ Things to Keep in Mind

  • Voicemail recordings are only available if your HubSpot calling setup supports recording. This depends on your HubSpot plan and the calling provider connected to your account.
  • If you are using a third-party calling integration (such as a connected VoIP tool), voicemails may be stored inside that third-party platform and only a call log entry will appear in HubSpot.
  • Recordings may be subject to a retention period set by your HubSpot admin — older recordings may no longer be available.
  • You must have the appropriate user permissions in HubSpot to view call recordings. If you cannot see a recording, contact your HubSpot admin to check your access settings.

💡 Tips for Staying on Top of Voicemails

  • Ask your HubSpot admin to set up task reminders or notifications for missed calls so you are alerted promptly.
  • Use HubSpot's Activity filters on your contact views to surface calls with a Left Voicemail outcome quickly.
  • If your team uses the HubSpot mobile app, missed call notifications can be pushed directly to your phone.

🆘 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.