🔍 Overview
Atlas Brain playbooks can sometimes stall or produce incomplete results during competitor research runs. Because the exact steps to resolve this depend on your specific setup and account configuration, our support team will need to look into this directly with you.
What to Have Ready When You Contact Support
To help our team investigate and resolve your stalled competitor research playbook as quickly as possible, please have the following details ready before reaching out:
- The name of the playbook that is stalling
- The project name or workspace where the playbook is saved
- The step or stage where the playbook stops or produces incomplete output
- Any error messages displayed, copied exactly as they appear on screen
- The timestamp of when the issue first occurred
- Whether the issue happens consistently or only on certain runs
Having these details ready will allow our team to identify the root cause and take the appropriate action on your account without unnecessary back-and-forth.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.