🔍 Overview
Some Website Studio users have reported a set of related issues: the AI agent making unwanted changes (such as adding or modifying navigation menus), credits being consumed while errors are being corrected, and blog preview images failing to display correctly. This article explains why these issues occur, what has already been fixed, and what steps you can take right now.
⚙️ How to Access Website Studio
To open Website Studio, go to the left sidebar and select Website Studio, or navigate directly to /website-studio in your platform URL.
🐛 Known Issues and Current Status
The following bugs have been identified and addressed by our engineering team:
- Navbar and visual layout changes not applying: Website Studio was reporting successful updates in the chat, but the navbar and layout were not actually changing on the page. This bug has been resolved.
- AI agent misinterpreting prompt instructions: The agent was occasionally making unintended changes — such as adding unwanted menus — when it misread the intent of a prompt. This bug has been resolved.
- Blog "Read More" links not redirecting correctly: Links on blog preview cards were not routing users to the correct individual blog pages. This bug has been resolved.
- Legacy credit quota displayed in UI: Website Studio was showing an outdated credit counter instead of your Universal Credits balance, which caused confusion about how many credits were being used. This bug has been resolved.
- Unable to create a new page after rephrasing a prompt: In some cases, rephrasing a prompt to create a new page caused the action to fail entirely. This fix is currently in development.
💳 Why Did My Credits Drain Unexpectedly?
Each prompt you send to the Website Studio AI agent consumes credits — including prompts sent to correct a previous mistake made by the agent. If the agent applied an unwanted change (such as adding an unintended menu), any follow-up prompts you used to undo or rephrase that action also counted against your credit balance.
Now that the prompt misinterpretation bug has been resolved, the agent should follow your instructions more accurately, reducing the need for corrective prompts. Here are a few tips to help protect your credits going forward:
- Be specific in your prompts. Clearly describe only the element you want changed and its exact location on the page.
- Review changes in preview before confirming. Check the visual output before finalising any update.
- Undo changes immediately if something goes wrong. Acting quickly reduces the number of corrective prompts needed.
🖼️ Blog Preview Images Not Displaying
If blog post thumbnail or preview images are not appearing on your blog listing page, try the following steps in order:
- Check that an image is assigned to each blog post. Open the blog post in the editor and confirm a featured image has been uploaded and saved.
- Clear your browser cache and hard-reload the page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to force a fresh load.
- Re-save the blog post. Open the post, make a minor edit (such as adding a space), save it, then undo the edit and save again. This can trigger the image to re-render.
- Re-publish your website. After making any changes, use the Publish button to push updates live. Images sometimes only appear after a full republish.
- Test in a different browser or incognito window. This rules out a local caching issue on your device.
If blog images are still not displaying after completing all steps above, this may indicate a deeper rendering issue that our team needs to investigate directly.
✅ Best Practices to Avoid These Issues
- Use clear, single-action prompts. Avoid combining multiple instructions in one message (e.g. "change the header colour and add a new page and update the footer").
- Save your work frequently and use version history if available before making large changes.
- If the agent applies an unwanted change, use the undo option immediately rather than sending multiple corrective prompts.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.