💡 Understand citation credit charges
Citation campaigns use credits when submissions are confirmed. Review the campaign details and credit cost before starting a campaign, especially when multiple aggregators are selected.
Credits may be deducted during submission processing. If a technical issue occurs, such as credits being deducted without a completed submission, the transaction can be reviewed against the campaign and processing records.
🔄 Request a campaign refund
Refunds are reviewed individually. To request a refund for campaign 7940 or another campaign, provide the campaign number, the credit amount in question, and a short description of what happened.
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with our team.
- Share the campaign ID, requested refund amount, and any relevant details.
Our team will verify the campaign status, submission history, and credit activity before confirming whether credits can be returned. A refund is not automatic, and submitting a request does not guarantee approval.
🛡️ Prevent unapproved credit spending
Before launching a citation campaign, check the selected aggregators, displayed credit cost, and campaign scope. Do not submit the campaign until you approve the total spend.
At this time, citation campaigns do not include a customer-side setting that requires approval for every credit transaction. To avoid unexpected spending:
- Limit access to users who are authorized to launch campaigns.
- Review the campaign configuration before submission.
- Use smaller campaigns when testing or validating results.
- Ask our team to review your account options if you need stronger spending safeguards.
📋 What to include in a support request
Including complete details helps us investigate faster. Share the campaign ID, expected and actual credit amounts, the date of the charge, and whether the campaign completed, failed, or is still processing.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.