📋 Overview
When you schedule a social or GBP post in Search Atlas, it is queued for publication and then synced to your connected GoHighLevel (GHL) account. This sync does not happen instantly — there is a processing window you should expect before the post appears inside GHL.
⏱️ How Long Does Syncing Take?
Under normal conditions, a scheduled post created in Search Atlas will appear in GoHighLevel within a few minutes up to 1 hour after the scheduled publish time. The exact timing depends on:
- Queue load: High-volume publishing periods may add a short delay to processing.
- GHL API response times: Occasionally, GoHighLevel's API takes longer to acknowledge and reflect the incoming data on their end.
- Post type and account configuration: Some post types or sub-account setups in GHL may surface synced content in different sections of the platform.
If your post has not appeared in GHL within 2 hours of its scheduled time, this is outside the expected window and warrants further investigation.
📍 Where to Create and Schedule Posts in Search Atlas
Posts are managed from Left sidebar → Local → Posts. From this screen you can create new posts, set a publish date and time, and connect your GHL integration before scheduling.
🔍 What to Check Before Contacting Support
Before escalating, run through the checklist below — most delayed-sync issues are resolved at one of these steps:
- Confirm the post status in Search Atlas: Go to Left sidebar → Local → Posts and verify the post shows a status of Scheduled or Published, not Draft or Failed.
- Check the scheduled time and timezone: Make sure the publish time was set in the correct timezone. A mismatch between your Search Atlas account timezone and your GHL sub-account timezone is a common cause of apparent delays.
- Verify the GHL integration is active: Confirm your GoHighLevel account is still connected and authorised. If the OAuth token has expired, posts will queue but not deliver. Reconnecting the integration and re-saving the post typically resolves this.
- Look in the correct GHL location: Synced posts may appear under the Social Planner section of your GHL sub-account. If you are looking elsewhere in GHL, the post may already be there.
- Wait the full 2-hour window: If the scheduled time was recent, allow the full 2 hours before treating it as a failed sync.
⚠️ Common Reasons a Post May Not Appear in GHL
- The GoHighLevel integration was disconnected or the access token expired after the post was scheduled.
- The post was saved as a Draft instead of being fully scheduled.
- A timezone mismatch caused the post to be queued for a future time that has not yet been reached.
- The GHL sub-account selected at the time of scheduling no longer matches the currently active integration.
- A temporary GHL API outage delayed the handoff; these usually self-resolve within a few hours.
🔄 How to Resync or Reschedule a Post
- Go to Left sidebar → Local → Posts.
- Locate the affected post and open it for editing.
- Verify all settings — GHL account, scheduled time, and timezone — are correct.
- If the post status shows Failed, update the scheduled time to a near-future time and save it again to re-queue it for delivery.
- Monitor the post status; it should update to Published once GHL confirms receipt.
💬 Need More Help?
If you have followed all the steps above and your post still has not synced to GoHighLevel after 2 hours, our team can investigate the delivery logs directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.