🔍 Overview
If your website has closed or you no longer need Search Atlas, you can cancel your subscription to stop future charges. This article explains what to expect around cancellations, our refund policy, and how to request full account deletion.
⚙️ How to Cancel Your Subscription
You can cancel your subscription yourself from the dashboard. Cancelling stops future renewals, but your access continues until the end of the current billing period — the subscription does not end immediately.
To cancel:
- Click your profile avatar and go to Billing.
- Open the Services section.
- Click the ⋮ (three-dot) menu on the plan you want to cancel.
- Select Cancel.
- Review the confirmation/retention step, then confirm your cancellation.
If you change your mind, you can reverse a pending cancellation from the same place by selecting Activate. Contacting support to cancel is optional, not required.
Once cancelled, your subscription will not renew and no further charges will be applied after the current billing period ends.
💡 Understanding the Refund Policy
Search Atlas has a refund policy that governs whether charges can be reversed after they have been processed. Refund eligibility is assessed on a case-by-case basis by our support team.
- Charges may not be eligible for a refund depending on when the request is submitted and the circumstances of the charge.
- If your charge is determined to fall outside the refund policy window, the refund will be denied in line with this policy.
- To maximise your chances of a successful refund request, contact support as soon as possible after an unexpected charge appears.
If you believe a charge was made in error, reach out to our support team through the platform as soon as possible so the matter can be reviewed.
🗑️ Requesting Full Account Deletion
If you want your account and all associated data permanently deleted — not just cancelled — this requires action from our support team. Account deletion is a manual process that cannot be completed from within the platform settings.
To request deletion:
- Cancel your subscription first using the steps in the section above.
- Contact our support team through the platform and clearly state that you are requesting full account deletion.
- Confirm to the support team that your subscription has already been cancelled.
Our support team will process the deletion request and confirm once your account has been fully removed. Please allow some time for the process to complete, as it involves removing billing records and associated data from our systems.
📊 What to Expect After Cancellation and Deletion
- Cancellation: Your plan will not renew and no future invoices will be generated. Access continues until the end of the current billing period. You can verif