Reports & Monitoring

📄 Export AI Visibility to PDF or Email It Monthly

📄 Can I Export the AI Visibility Summary to PDF? No. The Summary view in AI Visibility doesn't have a PDF, image or CSV export. Two places in AI Visibility do have an Export CSV button: - Topics & Queries: exports your topics and queries. - Competitor Comparison table: exports the comparison data. To get there, click AI Visibility in the left sidebar and open your project. 📊 Share AI Visibility Results as a Report To share AI Visibility results in a report, use Report Builder. Report Builder has AI Visibility (LLM Visibility) sections, such as your visibility compared with competitors. 1. Open Report Builder. 2. Create a new report or open an existing one. 3. Add the AI Visibility (LLM Visibility) section to the report. 📅 Email the Report Every Month Report Builder can email a report on a schedule, including once a month on a day you choose. Set up an email schedule on the report and add the recipients. Each scheduled email includes the AI Visibility sections you added. 🙋 Need More Help? Open the chat widget and type human teammate.

📊 Fix Exhausted AI Visibility Report Quota

📋 Overview AI Visibility reports in Search Atlas let you track how your brand and content appear across AI-powered search engines and large language models. Each plan includes a set number of AI Visibility reports per billing cycle. When you reach that limit, the platform will show a quota exhausted message and prevent you from running additional reports until your quota resets or is upgraded. 🔍 Where to Find AI Visibility Reports To access your AI Visibility reports, navigate to the left sidebar and click AI Visibility. The direct URL is /llm-visibility. From this page you can view existing reports, create new ones, and check your current usage. ⚠️ What Does "Quota Exhausted" Mean? When your AI Visibility report quota is exhausted, it means your account has reached the maximum number of reports allowed under your current subscription plan for the active billing period. You may see a message such as "Report quota exhausted" or be blocked from generating new reports. This is a plan-level limit, not a technical error. - Reports already generated remain fully accessible — you will not lose any existing data. - New reports cannot be created until your quota resets or your plan is upgraded. - Quota limits reset automatically at the start of each new billing cycle. 🛠️ How to Resolve the Issue There are two main ways to get access to more AI Visibility reports: 1. Wait for your billing cycle to reset. Your quota refreshes automatically at the beginning of each billing period. If you are close to your renewal date, this may be the quickest option with no additional action required. 2. Upgrade your subscription plan. If you need more reports immediately or consistently hit the limit each month, upgrading to a higher-tier plan will increase your quota. To explore upgrade options, go to your account billing settings or contact our team via the live chat widget. 💡 Tips to Make the Most of Your Quota Follow these best practices to avoid hitting your AI Visibility report quota too quickly: - Prioritise high-value queries. Focus your reports on the keywords, topics, and competitors that matter most to your business goals. - Review existing reports before creating new ones. Older reports may already contain the insights you need. Check the AI Visibility section at /llm-visibility before generating a duplicate. - Schedule reports strategically. Spread your report usage across the billing cycle rather than running many reports at the start of the month. - Use the Reports section for broader analysis. For other reporting needs, navigate to Reports in the left sidebar (/report-builder/projects-list), which uses a separate quota and may have capacity available. ❓ Frequently Asked Questions Will I lose my existing AI Visibility data when the quota is exhausted? No. All previously generated reports remain visible and accessible. Only the creation of new reports is paused. Can I track how many reports I have left? Yes. Your current usage and remaining quota are displayed within the AI Visibility section. Review this periodically to plan your report usage. Does refreshing or re-running an existing report count against my quota? Re-running or refreshing a report may count as a new report generation depending on your plan. Check with our support team if you are unsure how this applies to your specific plan. What happens if I downgrade my plan? Downgrading may reduce your available quota. Any reports already created will remain accessible, but your ability to generate new reports will be limited to the lower plan's allowance. 🆘 Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 AI Visibility Dashboard Data & Ranking Logic

📋 Overview The AI Visibility dashboard gives you a consolidated view of how your brand appears across large language models (LLMs). Occasionally, customers notice that chart data, visibility trends, or sentiment data are missing, while only Top Performing Topics remain visible. This article explains what causes this and what you can do. 🔍 How to Access the AI Visibility Dashboard 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility. 3. Select the project you want to review. ⚙️ How Ranking Aggregation Works The AI Visibility dashboard collects and processes mention and ranking data from supported LLMs. Data collection runs on a scheduled cycle, so results are not real-time — there is a processing window before new data appears in your charts. Each project is processed independently, so data availability may differ between projects in the same account. ❓ Why Is My Dashboard Missing Chart or Sentiment Data? If your AI Visibility dashboard is showing only Top Performing Topics and the trend or sentiment sections are blank, common reasons include: - New project with limited history: Newly added projects may show partial data while collection cycles are still running. - Temporary data aggregation delay: Platform updates or processing load can slow down the aggregation pipeline. This is usually resolved automatically. - Platform outage: If there is an active outage affecting the AI Visibility dashboard, chart data and trend information may be temporarily unavailable until the issue is resolved by our engineering team. Top Performing Topics may still appear while other sections remain blank. 🛠️ What to Do If Your Dashboard Data Is Missing Because missing dashboard data during an outage is resolved by our backend team, there are no self-serve steps that will restore the data. To help our team investigate as quickly as possible, please have the following ready when you reach out: 1. The exact name of the affected project in your account. 2. Which specific sections are missing (for example, visibility trend, sentiment data, or chart data). 3. The date and time when you first noticed the issue. 4. Any error messages or unusual behavior displayed on the dashboard. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Understanding AI Visibility Reports and Source Coverage

What Is AI Visibility in Search Atlas? AI Visibility (also called LLM Visibility) tracks how your brand appears in responses generated by large language models such as ChatGPT, Google Gemini, Perplexity, and similar AI-powered search tools. The tool measures how frequently and accurately these AI engines reference your brand when users ask relevant questions. Important: AI Visibility is not a social media monitoring tool. It does not track mentions, posts, comments, or engagement on platforms like Instagram, Facebook, X (Twitter), LinkedIn, TikTok, or similar social networks. If you came here looking for social media tracking, please read the Social Media Mentions section below before proceeding. How to Access AI Visibility Reports 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility. 3. You will land on the AI Visibility dashboard. 4. Select your project or brand from the available options. 5. Follow the on-screen options to view or generate your visibility report. Your report will display visibility scores, prompt categories, and the specific AI engines that referenced your brand. What Sources and Platforms Does AI Visibility Cover? AI Visibility reports focus exclusively on AI-generated search and answer engines. Covered platforms typically include: - ChatGPT (OpenAI) - Google Gemini - Perplexity AI - Microsoft Copilot - Other emerging LLM-based answer engines as they are added to the platform The report shows you which of these engines mention your brand, in what context, and how your visibility compares to competitors across those sources. Not included: Social media platforms, news aggregators, review sites, or traditional organic search results are outside the scope of AI Visibility reports. Looking for Social Media Monitoring Instead? If your goal is to track brand mentions, manage posts, or monitor reviews across social platforms, Search Atlas handles those needs through a different section of the platform. Navigate to Local (GBP Projects) in the left sidebar to access Google Business Profile management features, including tools for posts, reviews, and local listings. For social media management, go to Social in the left sidebar. If you are unsure which section of the platform covers your specific use case, or if you cannot locate the AI Visibility, Local, or Social sections in your account, our support team can point you in the right direction. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 Find and Generate AI Visibility Reports

🔍 What Is AI Visibility? AI Visibility (also called LLM Visibility) tracks how large language models — such as ChatGPT, Gemini, and Perplexity — mention and reference your brand across different content categories, including social media. Use it to understand how visible your brand is in AI-generated answers and to identify opportunities to improve that presence. 🧭 How to Navigate to AI Visibility 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility (also labeled LLM Visibility in some account views). 3. You will land on the AI Visibility dashboard. 📊 How to Generate an AI Visibility Report 1. From the QUEST AI Visibility dashboard, select the project or brand you want to analyse. 2. Choose the date range for your report. 3. Use the available controls on the dashboard to run or refresh your report and pull the latest data from connected LLMs. 4. Wait for the report to finish processing — this may take a few moments depending on the volume of queries tracked. 📱 How to Filter Reports for Social Media Once your report has loaded, you can narrow the results to social media mentions. Look for any available filter or category options within the results view and select the option corresponding to social media to show only AI responses that reference social media platforms or social content. If you do not see a social media filter option, check that your tracked queries include topics or prompts related to social media. You may need to add relevant prompts to your project to capture this data. 💡 Tips for Better Social Media Visibility Data - Add social-focused prompts: Include queries that an AI model might answer with social media recommendations, such as "best brands to follow on Instagram for [your niche]." - Track consistently: Run reports on a regular cadence (weekly or monthly) to spot trends in how often LLMs surface your brand in social contexts. - Compare across LLMs: Use any available LLM breakdown options to see whether ChatGPT, Gemini, or Perplexity mentions your brand more frequently in social media responses. ❓ Frequently Asked Questions Why is my Social Media category showing no data? This usually means none of your currently tracked prompts are returning social media results. Try adding social-media-focused prompts to your project and re-running your report. I cannot find the AI Visibility section or a social media filter in my account. Feature availability and exact UI labels can vary by plan and account configuration. When contacting support, please have your project name and a description of what you are trying to accomplish ready so our team can assist you efficiently. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 AI Visibility Report Export Data Limitations

📋 Overview The AI Visibility report helps you track how your brand appears across AI-powered platforms. When exporting this report, customers sometimes notice that query-level data is not included in the export file — only topic-level data appears. This article explains the current export behaviour and what you can do if you need query-level details. 🔍 What the Export Currently Includes When you export the AI Visibility report, the downloaded file contains topic-level data only. This means: - Each row in the export represents a topic, not an individual query. - The specific queries tracked under each topic are not included in the export at this time. - Metrics are scoped to the topic level in the export. This is a known limitation of the current export feature. Query-level data — such as individual queries and their associated metrics — is not yet available in the exported file. 📁 How to Access Query Data While query-level data is not yet available in the export, you can view query details directly within the AI Visibility dashboard by navigating to the relevant topic and expanding the query view inside the platform. If the data you need is not visible there, please reach out to our support team for further guidance. ⚠️ Known Limitation to Be Aware Of The current export does not include query-level data. If your workflow requires query-level metrics, the best path forward is to contact our support team, who can confirm what data is currently accessible and advise on next steps. When reaching out, please have the following ready: - Your project or workspace name. - The specific data or metrics you are trying to export. - Any error messages or unexpected behaviour you have observed, along with the date and time it occurred. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📄 Export Full AI Visibility Project Reports

Overview AI Visibility reports in Search Atlas can be exported in several ways depending on how much detail you need. If you want a full project report — not just a snapshot of the Summary page — this article explains how to get the right export and how to reach our team if you need additional assistance. What to Know About AI Visibility Report Exports The AI Visibility module includes a Summary page, but customers sometimes need more than a snapshot of that view. Full project report exports — covering data beyond the Summary — may require using a different part of the platform or contacting our team for guidance specific to your account. Because export options can vary depending on your plan and how your project is configured, we recommend reaching out to our support team before spending time on an approach that may not apply to your account. When you do, please have the following ready: - Your project name - A description of what data you need to export (e.g., specific sections, date ranges, or the full project) - Any error messages or limitations you have already encountered General Tips While You Wait If you want to capture what is currently visible on screen as a quick, informal snapshot, you can use your browser's built-in print function: 1. Navigate to the AI Visibility page or section you want to capture. 2. Open your browser's print dialog — press Ctrl + P on Windows or Cmd + P on Mac. 3. Set the destination to Save as PDF and save the file. This captures only what is visible on screen and is not a substitute for a full project report export, but it can be useful for sharing a quick snapshot while our team helps you with the full export. Getting Help with a Full Export Because the specifics of full AI Visibility project report exports depend on your account configuration, our support team is the fastest way to confirm which options are available to you and walk you through the correct steps. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 AI Visibility Limits, OTTO SEO & Site Auditor Setup

🗺️ Overview This article covers common questions about AI Visibility project limits, activating OTTO SEO on a site, and configuring Site Auditor inside Site Metrics. If you recently upgraded and your limits look unexpected, or you are unsure how to get started with these features, the guidance below can help. 📊 Understanding AI Visibility Plan Limits AI Visibility projects are capped based on your active subscription plan. The number of projects included varies by plan tier. To see exactly how many AI Visibility projects your current plan includes, log in and check your plan details or billing page. If your project count looks unexpected after an upgrade, allow a few minutes for the system to reflect the change, then refresh your dashboard. If the quota still does not look correct, please reach out to our support team with your account email and the plan you upgraded to so we can verify the allocation on our end. ➕ How to Add More AI Visibility Projects If the projects included in your plan are not enough for your needs, additional project capacity may be available as an add-on. Check your Top-right avatar → Billing → Plans & Top-ups (Add-on button) for any available AI Visibility add-on options and follow the on-screen prompts. If you do not see an add-on option or your quota does not update after a purchase, contact our support team with your account details and we can assist. ⚙️ How to Activate OTTO SEO on a Site OTTO SEO is Search Atlas's AI-powered on-page automation tool. To activate it, navigate to OTTO SEO → All Sites (SEO Automation) from the left sidebar and follow the on-screen prompts to connect your site. If you are unsure how many OTTO activations your plan includes, refer to your billing or plan details page. If you run into any issues during activation — such as a site not connecting or activation not completing — note the site URL and any error messages you see before reaching out, as these details will help our team resolve your issue quickly. 🛠️ How to Configure Site Auditor in Site Metrics Site Auditor runs technical SEO scans on your connected properties. To access it, navigate to Site Metrics from the left sidebar and select the site you want to audit. From there you can access Site Auditor settings and initiate a crawl for that property. If you do not see a site listed, make sure it has been connected to your account first. If you encounter any issues with Site Auditor — such as scans not completing or settings not saving — note the site URL and any error messages you see, as these details will help our team investigate quickly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📅 Find When a Project Started Using Audit History

🔍 Overview If you need to confirm when a specific project was created or when an audit began, Search Atlas stores this information in the project's audit history. This is useful for tracking timelines, reporting, or troubleshooting discrepancies in project data. 📋 What Is the Audit History? The audit history is a record of key events tied to a project, including date information related to when activity on that project was first recorded. Reviewing this history gives you a reference point for project timelines. 🗂️ How to Find a Project's Start Date To locate the start date for a project, navigate to the project within your Search Atlas account. Once inside the project, look for the audit history or activity log associated with that project. The earliest date entry recorded there reflects when activity for that project was first logged in the system. If you are unable to locate the audit history for your specific project type, our support team can look up the correct project start date on your behalf. When reaching out, please have the following ready: - The exact name of the project you are inquiring about - A description of what you expected to see versus what is displayed - Any relevant timestamps or screenshots that illustrate the discrepancy ⚠️ If the Start Date Looks Incorrect If the date shown does not seem accurate, the support team can investigate and confirm the correct recorded start date for your project. To help them resolve this quickly, please prepare: - The exact project name - A description of what you expected versus what is displayed 💡 Tips for Tracking Project Timelines - If you manage multiple projects, checking the audit history for each project individually is the most reliable way to confirm each project's recorded start date. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.